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ibis Mackay

4.0 star property

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Photo gallery for ibis Mackay

Pub, alfresco dining, open daily
Front of property - evening/night
Premium bedding, in-room safe, desk, laptop workspace
Meeting facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪6 min drive‬
  • Place, Harrup Park
    ‪6 min drive‬
  • Place, Great Barrier Reef Arena
    ‪6 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(47 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(5 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Accessible)

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Superior Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Mackay

Located in South Mackay, ibis Mackay is within a few miles (5 km) of sights such as Bakers Creek Conservation Park and Mackay Basketball Stadium. This 4-star hotel welcomes guests with 152 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Mackay Regional Botanic Gardens - 6 min drive - 2.6 miles
  • Harrup Park - 6 min drive - 3.0 miles
  • Mackay Basketball Stadium - 6 min drive - 3.0 miles
  • Mackay Leisure Centre - 6 min drive - 3.5 miles
  • Great Barrier Reef Arena - 6 min drive - 3.2 miles

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 3 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪KFC - ‬6 min drive
  • ‪Shamrock Hotel - ‬5 min drive
  • ‪Subway - ‬6 min drive

About this property

ibis Mackay

At ibis Mackay, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Guests can expect to find free WiFi and wired Internet, plus LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Jun 15 - Jun 16
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Are free cancellation options available at ibis Mackay?

Ibis Mackay provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at ibis Mackay?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at ibis Mackay on Jun 5, 2026 start from $109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of ibis Mackay?

This hotel is situated in South Mackay, close to Harrup Park, Great Barrier Reef Arena, and Caneland Central. You'll also find Pioneer Valley and Bluewater Lagoon within a short drive.

Is parking available on site at ibis Mackay?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does ibis Mackay have a casino at the property?

No, ibis Mackay doesn't have a casino.

Will I find an indoor pool at ibis Mackay?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is ibis Mackay good for couples?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and a bar/lounge.

Does ibis Mackay have a hot tub?

No, there isn't a spa tub at this hotel.

Does ibis Mackay have a restaurant that serves breakfast?

Yes, ibis Mackay serves buffet breakfast for a surcharge each morning at TurBARlence.

Will ibis Mackay allow pets to stay for free?

No, pets aren't allowed at ibis Mackay though service animals are welcome.

Does ibis Mackay have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from ibis Mackay?

The closest major airport to ibis Mackay is Mackay, QLD (MKY), which is within a mile.

Are there rooms with balconies that I can book at ibis Mackay?

No, there aren't any guestrooms at ibis Mackay that offer a balcony.

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 586 reviews
Rating 8 - Good. 180 out of 586 reviews
Rating 6 - Okay. 44 out of 586 reviews
Rating 4 - Poor. 24 out of 586 reviews
Rating 2 - Terrible. 15 out of 586 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mahmood

Stayed 1 night in Feb 2026

10/10 Excellent

Brenton

Business traveler
Liked: Cleanliness, staff & service, amenities
All fine but i feel shower was too small.
Stayed 1 night in Feb 2026

6/10 Okay

Bryan

Business traveler
Liked: Cleanliness
the bed was ok and the room clean but the shower leaked, the AC wasn't cold enough and there was no milk for coffee
Stayed 1 night in Feb 2026

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Good facilities and restaurant
Stayed 1 night in Feb 2026

6/10 Okay

Rachel

Business traveler
Liked: Cleanliness
Stay was ok, room clean, staff pleasant. Bathroom and shower in particular was small. Car parking a pain, no park spots left so was directed to short stay car park and advised my ticket would be validated. That didn’t work and had quite the mess trying to get out of the car park.
Stayed 1 night in Feb 2026

8/10 Good

Jade

Traveled with family
Liked: Cleanliness, property conditions & facilities
5 star review from me for the staff during my stay, dealt with 3 different members during my 2 night stay - all very helpful and kind. There would be a 5 star from me if the hotel had conditioner &/or moisturizer in the rooms. Only shampoo and body wash in those refillable wall bottles. They had a few extra things available to purchase from reception (deodorant/razors etc...) but sadly no conditioner. I have shorts stays in Mackay regularly - This is the best place I've stayed at in Mackay for a while (staff & cleanliness wise). Just remember to pack your own conditioner & moisturizers next time.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jade

Stayed 1 night in Jan 2026

10/10 Excellent

Angus

Liked: Cleanliness, amenities, property conditions & facilities
the room was clean and the staff were exemplary
Stayed 1 night in Jan 2026

10/10 Excellent

Jade

Liked: Cleanliness, amenities, property conditions & facilities
Overall a Excellent well maintained property.Right at Mackay's doorstep.Thank U to all who produce this atmosphere.I take my hat off to U all.
Stayed 1 night in Jan 2026

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.
Stayed 1 night in Jan 2026

6/10 Okay

Sherona

Stayed 1 night in Dec 2025

10/10 Excellent

Pia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location nice breakfast!
Stayed 2 nights in Dec 2025

8/10 Good

Vinaisi

Liked: Cleanliness, staff & service
Room was clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Mahmood

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Stayed 1 night in Dec 2025

8/10 Good

ColinParawan

Traveled with family
Liked: Cleanliness, staff & service
Room was clean, sadly I was separated from my wife and child as we were unable to get adjoining rooms.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Room was spotless, no noise from other guests or outside of the hotel.
Stayed 1 night in Dec 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Brianna

Stayed 1 night in Nov 2025

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous and the hotel was clean and cool.
Stayed 1 night in Nov 2025

10/10 Excellent

Mahmood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2025

6/10 Okay

Andries, Moranbah

Liked: Amenities, property conditions & facilities
Bathroom was noisy with a constant flushing sound from the pipes, Peeling paint in the bathroom. The room and bedding was pretty good
Stayed 1 night in Nov 2025

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and suited my needs perfectly.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025

8/10 Good

Benjamin Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Only 1 staff member on check-in. Waiting for over 1/2 hour to check in.
Stayed 1 night in Oct 2025