2/10 Terrible
Christine
Viaje familiar
9 may. 2025
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property UNDER CONSTRUCTION - NO ELEVATORS! We had stayed here once before, and decided to bring my older parents for a three night stay. There are no working elevators, and my dad was not able to get up and down the steps and hauling all of our luggage was not the easiest. When we got to the rooms, there were empty wine and champagne bottles outside our doors inside the room. The beds were not made up very nice and it was missing the coffee pots and coffee cups. I stopped and asked the housekeeping and she said that they were very low on coffee, pods and coffee cups in the shower the shampoo and conditioner and body wash. We’re all empty And we were told that we would have bath robes and slippers inside our room for the spa and we did not have any of them so we finally went to go get robes and slippers, but they were out of all men’s slippers and sizes. When you offer a physical therapy pool for people that have mobility issues you need to let them know if the elevators in the hotel are not working having no elevators is unacceptable for a spa with five flights upstairs to use the facilities.
Christine
Se hospedó 2 noches en mayo de 2025