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The Chiltern Hotel

3.0 star property
Hotel in Luton with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Chiltern Hotel

Standard Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets
Lobby
Standard Room, 2 Twin Beds | Bathroom | Shower, free toiletries, towels, toilet paper
Exterior
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Air conditioning
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Waller Avenue, Luton, England, LU4 9RU
  • Kenilworth Road Stadium
    ‪2 min drive‬
  • Luton Mall
    ‪4 min drive‬
  • University of Bedfordshire
    ‪4 min drive‬
  • London (LTN-Luton)
    ‪9 min drive‬

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Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 1 Double Bed

  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

  • 100 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 2 Twin Beds

  • 100 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds

  • 100 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, desk, free WiFi, bed sheets

Family Room

  • 100 sq ft
  • Sleeps 4
  • 2 Queen Beds

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  • Parking available
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$73 nightly
$88 total
Total includes taxes and fees
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About the neighborhood

Luton

The Chiltern Hotel places you within 2 miles (3 km) of Kenilworth Road Stadium and Genting Casino Luton. This 97-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Kenilworth Road Stadium - 2 min drive - 1.1 miles
  • Luton Mall - 4 min drive - 1.9 miles
  • University of Bedfordshire - 4 min drive - 2.1 miles
  • Stockwood Discovery Centre - 6 min drive - 3.0 miles
  • ZSL Whipsnade Zoo - 18 min drive - 7.8 miles

Getting around

  • Leagrave Station - 20 min walk
  • Luton Airport (LTN) - 13 min drive

Restaurants

  • ‪The BIscot Mill - ‬3 min drive
  • ‪Bamboo Gardens - ‬20 min walk
  • ‪KFC - ‬8 min walk
  • ‪Pizza Hut - ‬2 min drive
  • ‪Costa Express - ‬19 min walk

About this property

The Chiltern Hotel

Hotel in Luton with a 24-hour front desk and a restaurant
Guests of The Chiltern Hotel have access to free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry.
Guests can enjoy free WiFi and flat-screen TVs. Other standard amenities include desks and free toiletries.

Languages

English, Polish

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Thistle Express London Luton

  • Free WiFi
  • Parking available
  • Housekeeping
  • 24/7 front desk
7.8 out of 10, Good, 1,112 reviews
$73 nightly
The price is $88
Jun 22 - Jun 23
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chiltern Restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's breakfast is served in guestrooms.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Chiltern Hotel
Chiltern Hotel Luton
Chiltern Luton
Hotel Chiltern
OYO The Chiltern Hotel
The Chiltern Hotel Hotel
The Chiltern Hotel Luton
Chiltern Hotel Luton Airport
The Chiltern Hotel Hotel Luton

Frequently asked questions

Are free cancellation options available at The Chiltern Hotel?

The Chiltern Hotel offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Chiltern Hotel?

As of Jun 4, 2025, prices found for a 1-night stay for 2 adults at The Chiltern Hotel on Jul 1, 2025 start from $68.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Chiltern Hotel?

This hotel is located in Luton, close to ZSL Whipsnade Zoo, Kenilworth Road Stadium, and Luton Mall. You'll also find Chiltern Hills and Dunstable Downs within a short drive.

Is there parking available at The Chiltern Hotel?

Yes, self parking is offered for free at the hotel.

Does The Chiltern Hotel feature a casino at the property?

No, The Chiltern Hotel doesn't have a casino.

Will I find an indoor pool at The Chiltern Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Chiltern Hotel?

Couples will appreciate amenities like a bar, a restaurant, and a 24-hour front desk at this hotel.

Are there hot tubs at The Chiltern Hotel?

No, this hotel doesn't have a spa tub.

Does The Chiltern Hotel have a restaurant that serves breakfast?

Yes, The Chiltern Hotel serves breakfast for a surcharge at Chiltern Restaurant.

Will The Chiltern Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Chiltern Hotel.

Are there connecting rooms at The Chiltern Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Chiltern Hotel?

The closest major airport to The Chiltern Hotel is Luton Airport (LTN), which is 7 mi away (13 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 29.2 mi away.

Can I book a room with a balcony at The Chiltern Hotel?

No, there aren't any guestrooms with balconies at The Chiltern Hotel.

The Chiltern Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 78 out of 553 reviews
Rating 8 - Good. 162 out of 553 reviews
Rating 6 - Okay. 136 out of 553 reviews
Rating 4 - Poor. 95 out of 553 reviews
Rating 2 - Terrible. 82 out of 553 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Samuel

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jamie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Disgusting place

This hotel should not be allowed to be open to the public, it's full of homeless people, refugees and when we came back to get our car as we didn't feel safe leaving our car their so we didn't even stay, the reception area was taken over by about 20 people praying on their mats and looked insulted we had walked in. Disgusting hotel and not a safe feeling at all.
Stayed 1 night in Feb 2025

2/10 Terrible

Callum

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.
Towels that have obviously been used to replace toilet roll
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025

2/10 Terrible

Ian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!
Stayed 1 night in Feb 2025

4/10 Poor

Mark

Business traveler
Liked: Room comfort
Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didn’t speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!
Stayed 4 nights in Jan 2025

4/10 Poor

Mr S A J

Disliked: Property conditions & facilities, room comfort
Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder. Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door. No way of adjusting temperature in room.
Stayed 1 night in Jan 2025

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities

Avoid!!!

This hotel should genuinely not be open to the public as it is clearly currently being used for housing refugees.
Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was so run down and dirty I left

I didn't actually stay the night in the end after checking in and going to the room it was clear the hotel needs alot of work it's old dirty everything is dusty or covered on marks honestly the single worst hotel experience I have ever had I actually couldn't bring myself to stay I then booked into the Travelodge up the road
Stayed 1 night in Dec 2024

2/10 Terrible

Kea

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel horrible

Awful This is a grotty hotel and is used as a homeless housing placement - People have to live somewhere but this hotel shouldn’t be sold as a 3 star with restaurant and bar and there isn’t either. A bit of an experience and didn’t feel safe tbh
Stayed 1 night in Dec 2024

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty
Stayed 1 night in Dec 2024

6/10 Okay

Babar

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Very fair price and friendly staff. Good transportation links
Stayed 1 night in May 2020

6/10 Okay

Fiona

Stayed 1 night in Apr 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No heating or bath/sink plug.until requested. These are simple amenties.
Stayed 1 night in Mar 2020

6/10 Okay

Jason

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Cheap but not cheerful.

I ought to say at the outset that the staff at this hotel were excellent. That being said, whilst it was very cheap, (I really had no option other than to stay here due to the coronavirus issue), everything else was disappointing. The hotel is very "tired" and tatty. I had what was called a "luxury" room. It wasn't. It was small, very dusty and there were greasy stains on the wall. The carpet was frayed and held together by gaffer tape. There was no plug in the sink and the towels had seen better days. The worst aspect was the noise however both from outside and especially inside the hotel.
Stayed 1 night in Apr 2020

4/10 Poor

Jasbir

Disliked: Cleanliness, staff & service
Cutlery was dirty, never given replacement..room was dusty lucky had disinfectant wipes to clean over, air conditioner not working ..people smoking weed under window smell coming into room when open
Stayed 2 nights in Apr 2020

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2020

10/10 Excellent

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Sathish

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Extremely poor attitude of staff. Room booked by NHS for support eorking staff due to covid. Made to wait for 2 hours after a tiresome shift,eventually had to rebook as they were unable to sort and cancelled the first booking. So much for nationwide news about hotels supporting nhs. Requested tajeaway food to be delivered from reception which was agreed but failed. So was tired, could not sleep enough and left hungry, ready for the next shift in 6 hours. Phones dont work, so have to walk to reception even for simple queries. Poor and worned out fixtures. Not even a spoon to stir a cup of tea. I am surprised these places can still function in UK. 2 words, never ever.
Stayed 1 night in Mar 2020