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Grand Hotel National

Property class: 5 and above
VIP Access

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Photo gallery for Grand Hotel National

Front of property
Creator video
Front of property
Marina
Indoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Haldenstrasse 4, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪2 min walk‬
  • Place, Grand Casino Lucerne
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪10 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Room, 2 Twin Beds, City View (Superior City View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Twin Beds, City View (Superior City View)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed, Lake View (Classic Lake View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, 1 Queen Bed, Lake View (Classic Lake View)

9.2 out of 10
Wonderful
(5 reviews)
  • Lake view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Twin Beds, Lake View (Junior Suite)

Suite, 2 Twin Beds, Lake View (Junior Suite) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Twin Beds, Lake View (Junior Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Lake View (Superior Lake View)

Superior Room, 2 Twin Beds, Lake View (Superior Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Twin Beds, Lake View (Superior Lake View)

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Lake View (Deluxe Lake View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Lake View (Deluxe Lake View)

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Multiple Beds, Lake View (Ritz Suite)

Suite, Multiple Beds, Lake View (Ritz Suite) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, Multiple Beds, Lake View (Ritz Suite)

  • Lake view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, City View (Classic City View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, 1 Queen Bed, City View (Classic City View)

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Room, 1 Queen Bed, Lake View (Design Classic Lake View)

Design Room, 1 Queen Bed, Lake View (Design Classic Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Room, 1 Queen Bed, Lake View (Design Classic Lake View)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Room, 1 King Bed, Lake View (Design Superior Lake View)

Design Room, 1 King Bed, Lake View (Design Superior Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Room, 1 King Bed, Lake View (Design Superior Lake View)

  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View)

Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View)

  • Lake view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite)

Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite)

  • Lake view
  • 473 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom)

Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom) | Living area | 40-inch flat-screen TV with digital channels, TV

Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom)

  • City view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms)

Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms)

  • City view
  • 602 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

About the neighborhood

Lucerne

Chapel Bridge is a short stroll from Grand Hotel National, and other popular attractions like Swiss Transportation Museum are within a mile (2 km). This 62-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Lake Side Promenade - 2 min walk - 0.1 miles
  • Grand Casino Lucerne - 2 min walk - 0.1 miles
  • Lion Monument - 6 min walk - 0.4 miles
  • Lucerne Town Hall - 9 min walk - 0.5 miles
  • Chapel Bridge - 10 min walk - 0.5 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 11 min walk
  • Zurich Airport (ZRH) - 70 min drive

Restaurants

  • ‪Barbatti - ‬5 min walk
  • ‪MOzern - ‬6 min walk
  • ‪Max Chocolatier - ‬5 min walk
  • ‪Vesper - ‬2 min walk
  • ‪Chäs Barmettler - ‬5 min walk

About this property

Grand Hotel National

Guests staying at Grand Hotel National enjoy access to a full-service spa, an indoor pool, and a sauna. Parking is CHF 40 per day (CHF 40 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for CHF 360 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a 24-hour business center.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Minibars, espresso makers, and free newspapers are also standard.
Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 40 per day; includes in/out privileges)
  • Valet parking on site (CHF 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 30 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CHF 100 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 40 per day (in/out privileges)
  • Valet parking fee: CHF 40 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-3 AM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Frequently asked questions

Are free cancellation options available at Grand Hotel National?

Grand Hotel National provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Grand Hotel National?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel National on May 13, 2026 start from $483, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Grand Hotel National?

This hotel is located in Lucerne, just steps from Grand Casino Lucerne and Lake Side Promenade, and within a short walk of Hertensteinstrasse. You'll also find Chapel Bridge and Swiss Transportation Museum within a short drive.

Will I be able to park at Grand Hotel National?

Yes, valet parking is offered for CHF 40 per night and self parking is available for CHF 40 per day. Wheelchair-accessible parking is also available for guests.

Is there a spa at Grand Hotel National?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, reflexology, and aromatherapy.

Does Grand Hotel National have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, 4 restaurants, and deep-tissue massages at this hotel.

Does Grand Hotel National feature a casino at the property?

No, Grand Hotel National doesn't have a casino.

Will I find an indoor pool at Grand Hotel National?

Yes, this hotel has an indoor pool.

Is Grand Hotel National good for couples?

This lakeside hotel offers plenty of amenities for couples including 4 restaurants, an indoor pool, and a full-service spa.

Are there hot tubs at Grand Hotel National?

No, but this hotel does have a sauna.

Does Grand Hotel National feature a restaurant that includes a breakfast menu?

Yes, Grand Hotel National has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Hotel National allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Grand Hotel National for a fee of CHF 30 per pet, per night.

Are there connecting rooms at Grand Hotel National?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Grand Hotel National?

The closest major airport to Grand Hotel National is Zurich Airport (ZRH), which is about 29.7 mi away.

Can I book a room with a balcony at Grand Hotel National?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and city views.

Does Grand Hotel National host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hotel National.

Grand Hotel National Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 660 out of 893 reviews
Rating 8 - Good. 148 out of 893 reviews
Rating 6 - Okay. 57 out of 893 reviews
Rating 4 - Poor. 19 out of 893 reviews
Rating 2 - Terrible. 9 out of 893 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ted

Stayed 3 nights in Jan 2026

10/10 Excellent

Rodrigo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff was super friendly!!! The view and location were superb!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Stayed 4 nights in Dec 2025

10/10 Excellent

Catherine, Levittown

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Christopher H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

4/10 Poor

michael

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I recently stayed at the Grand Hotel National in Lucerne and was very disappointed with the experience. I booked through Expedia, where the property was advertised as a VIP hotel with complimentary upgrades when available. Unfortunately, the front desk refused to honor this, offering an upgrade only for an additional fee. That set the tone for the rest of the stay. The hotel itself feels extremely dated—more like it was last updated in the 1980s. While my room was clean, everything looked old and worn, far from what you would expect at a true five-star property. Instead of feeling classic or historic, it felt tired and out of touch, like stepping back in time in the worst way. Service was also lacking. There was no one to help with luggage, and no valet for parking—again, not what you’d anticipate from a supposedly luxury hotel. Overall, this was a major letdown. Between the unfulfilled VIP benefits, attempted extortion, outdated facilities, and lack of basic five-star services, I would not stay here again and cannot recommend it to others looking for a true luxury experience in Lucerne.
Stayed 1 night in Dec 2025

10/10 Excellent

Keegan

Stayed 2 nights in Nov 2025

10/10 Excellent

George

Stayed 2 nights in Nov 2025

6/10 Okay

Nirvanie

Liked: Cleanliness, staff & service, amenities
The service was good but the room air system seems wonky!
Stayed 4 nights in Nov 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time! Beautiful hotel, great staff and great location!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Stayed 5 nights in Nov 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities
Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

Aubree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, wonderful breakfast options. Quiet & convient location
Stayed 2 nights in Oct 2025

10/10 Excellent

Edgar, Bentonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel, no frills, great location
Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, we loved our stay at this beautiful hotel. The staff were all so incredibly welcoming and helpful, and always had a pleasant greeting. Just a few minutes walk along the lake from the train station, as well as shopping and dining options in old Lucerne, we never required transportation. The hotel itself is elegant, and very picturesque. The rooms were clean, comfortable and very quiet. Highly recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Sukanya, LAwrenceville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and great location
Stayed 2 nights in Sep 2025

10/10 Excellent

R H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and location!
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake View
Stayed 1 night in Sep 2025

10/10 Excellent

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and very professional staff
Balcony view
Balcony view
Balcony view
Balcony view
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

One small item ruining a pleasant stay

A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant. We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent. The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.
Stayed 1 night in Aug 2025

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