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Embassy Suites by Hilton Los Angeles LAX South/El Segundo

3.5 star property
Suburban hotel with free breakfast and airport shuttle service

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Los Angeles LAX South/El Segundo

Front of property
Free daily buffet breakfast
Lobby
Point of interest
Ballroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
1440 E Imperial Ave, El Segundo, CA, 90245
  • Place, Flight Path Learning Center & Museum
    ‪7 min walk‬
  • Place, Boeing Satellite Development Center
    ‪12 min walk‬
  • Place, Toyota Sports Performance Center
    ‪20 min walk‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(24 reviews)
  • 442 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Flat-screen TV, pay movies

Deluxe Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • 442 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

8.4 out of 10
Very good
(6 reviews)
  • 442 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(123 reviews)
  • 442 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Balcony (2 Rooms, Aviation View)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Balcony (2 Rooms, Aviation View)

8.2 out of 10
Very good
(38 reviews)
  • 442 sq ft
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (2 Rooms)

Flat-screen TV, pay movies

Suite, 2 Queen Beds (2 Rooms)

8.4 out of 10
Very good
(69 reviews)
  • 442 sq ft
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub

Flat-screen TV, pay movies

Suite, 1 Queen Bed, Accessible, Bathtub

7.0 out of 10
Good
(4 reviews)
  • 442 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Flat-screen TV, pay movies

Suite, 2 Bedrooms

  • 442 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Flat-screen TV, pay movies

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

7.2 out of 10
Good
(5 reviews)
  • 442 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-HIGH FLOOR-BALCONY

1 bedroom, premium bedding, in-room safe, desk

2 ROOM SUITE-2 DOUBLE BEDS-HIGH FLOOR-BALCONY

  • Sleeps 4

View all photos for 2 DBL 1BDRM STE MOBILITY ACCESS TUB

1 bedroom, premium bedding, in-room safe, desk

2 DBL 1BDRM STE MOBILITY ACCESS TUB

  • Sleeps 4

View all photos for 2 Room Balcony Suite - 1 King Bed - High Floor

1 bedroom, premium bedding, in-room safe, desk

2 Room Balcony Suite - 1 King Bed - High Floor

  • Sleeps 3

View all photos for 1KG 1BDRM STE MOBILITY ACCESS RI SHWR

1 bedroom, premium bedding, in-room safe, desk

1KG 1BDRM STE MOBILITY ACCESS RI SHWR

  • Sleeps 3

View all photos for 2 DBL 1BDRM STE MOBILITY ACCESS RI SHWR

1 bedroom, premium bedding, in-room safe, desk

2 DBL 1BDRM STE MOBILITY ACCESS RI SHWR

  • Sleeps 4

View all photos for 2 Room Corner Balcony Suite - 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

2 Room Corner Balcony Suite - 2 Queen Beds

  • Sleeps 6

View all photos for 2 Room Suite 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

2 Room Suite 1 King Bed

  • Sleeps 4

View all photos for 1 KING 1BDRM MOBILITY ACCESS W/ TUB

1 bedroom, premium bedding, in-room safe, desk

1 KING 1BDRM MOBILITY ACCESS W/ TUB

  • Sleeps 4

View all photos for 2 Room Balcony Suite-2 Queen Beds-Aviation View

1 bedroom, premium bedding, in-room safe, desk

2 Room Balcony Suite-2 Queen Beds-Aviation View

  • Sleeps 6

View all photos for 1DBL 1BDRM STE MOBILITY ACCESS TUB

1 bedroom, premium bedding, in-room safe, desk

1DBL 1BDRM STE MOBILITY ACCESS TUB

  • Sleeps 4

View all photos for 2 Room Suite 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

2 Room Suite 2 Queen Beds

  • Sleeps 6

View all photos for 2 ROOM CORNER SUITE - 1 KING BED

1 bedroom, premium bedding, in-room safe, desk

2 ROOM CORNER SUITE - 1 KING BED

  • Sleeps 4

View all photos for 2 Room Corner Balcony Suite 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

2 Room Corner Balcony Suite 1 King Bed

  • Sleeps 4

Two-Room Suite With 2 Queen Beds And Roll-in Shower-Accessible

  • Sleeps 6

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  • Pool
  • Free airport shuttle
  • Pet friendly
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8.4 out of 10, Very Good, 1,324 reviews
$139 nightly
The price is $156
Jan 8 - Jan 9, 2026
Total with taxes and fees
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About the neighborhood

El Segundo

Embassy Suites by Hilton Los Angeles LAX South/El Segundo places you within a 10-minute drive of popular sights such as Manhattan Beach Pier and Kia Forum. This 3.5-star hotel has 349 rooms and welcomes guests with free breakfast, an indoor pool, and a free airport shuttle.

What's nearby

  • Flight Path Learning Center & Museum - 7 min walk - 0.4 miles
  • El Segundo Dog Park - 10 min walk - 0.6 miles
  • Boeing Satellite Development Center - 12 min walk - 0.7 miles
  • Toyota Sports Performance Center - 20 min walk - 1.1 miles
  • Campus El Segundo - 20 min walk - 1.1 miles

Getting around

  • Mariposa Station - 2 min drive
  • Los Angeles Union Station - 20 min drive
  • Los Angeles Intl. (LAX) - 12 min drive

Restaurants

  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Chick-fil-A - ‬13 min walk
  • ‪Habit Burger & Grill - ‬6 min drive
  • ‪7-Eleven - ‬15 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬7 min walk

About this property

Embassy Suites by Hilton Los Angeles LAX South/El Segundo

Suburban hotel with free breakfast and airport shuttle service
Guests staying at Embassy Suites by Hilton Los Angeles LAX South/El Segundo enjoy an indoor pool, a gym, and WiFi in public areas. If you drive, self parking is USD 45 per night, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include sofa beds, refrigerators, and microwaves. Housekeeping is available once per stay.
Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Embassy Suites by Hilton Los Angeles International Airport North
  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
8.4 out of 10, Very Good, 1,911 reviews
$139 nightly
The price is $161
Jan 5 - Jan 6, 2026
Total with taxes and fees
Embassy Suites by Hilton Los Angeles International Airport North

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free roundtrip airport shuttle from 4:30 AM to 11:00 PM at scheduled times and on request
  • Covered self parking on site (USD 45 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 1440 Bistro & Bar

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool
  • Winery release events

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 12 meeting rooms
  • 5,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Double sofa bed
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs only
  • 2 total (35 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 5:00 AM to 11:00 PM.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel LAX International Airport South
Embassy Suites LAX International Airport South
Embassy Suites Los Angeles Intl Airport South Hotel
Embassy Suites Los Angeles Intl Airport South
Embassy Suites Los Angeles Intl Airport South
Embassy Suites by Hilton Los Angeles LAX South/El Segundo Hotel

Frequently asked questions

Are free cancellation options available at Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

Embassy Suites by Hilton Los Angeles LAX South/El Segundo provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Los Angeles LAX South/El Segundo on Jan 3, 2026 start from $143.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

This hotel is located in El Segundo, close to Kia Forum, SoFi Stadium, and Venice Beach. You'll also find Manhattan Beach and Intuit Dome within a short drive.

Will I be able to park at Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

Yes, covered parking is offered for USD 45 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Embassy Suites by Hilton Los Angeles LAX South/El Segundo have a casino?

No, Embassy Suites by Hilton Los Angeles LAX South/El Segundo doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

Yes, this hotel has an indoor pool. Guests have pool access between 5:00 AM and 11:00 PM.

What do couples enjoy most about Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Embassy Suites by Hilton Los Angeles LAX South/El Segundo have a hot tub?

No, this hotel doesn't have a spa tub.

Does Embassy Suites by Hilton Los Angeles LAX South/El Segundo feature a restaurant that includes a breakfast menu?

Yes, Embassy Suites by Hilton Los Angeles LAX South/El Segundo serves free buffet breakfast at 1440 Bistro & Bar each morning.

Does Embassy Suites by Hilton Los Angeles LAX South/El Segundo allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Embassy Suites by Hilton Los Angeles LAX South/El Segundo for a fee of USD 75 per accommodation, per stay.

Does Embassy Suites by Hilton Los Angeles LAX South/El Segundo have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

The closest major airport to Embassy Suites by Hilton Los Angeles LAX South/El Segundo is Los Angeles Intl. (LAX), which is within a mile. Another top airport is Hawthorne, CA (HHR-Hawthorne Municipal), which is located 5.1 mi away (12-minute drive).

Are there rooms with balconies at Embassy Suites by Hilton Los Angeles LAX South/El Segundo?

Yes, some guestrooms at Embassy Suites by Hilton Los Angeles LAX South/El Segundo offer a balcony and may feature city views.

Does Embassy Suites by Hilton Los Angeles LAX South/El Segundo have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Embassy Suites by Hilton Los Angeles LAX South/El Segundo.

Embassy Suites by Hilton Los Angeles LAX South/El Segundo Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1131 out of 2116 reviews
Rating 8 - Good. 393 out of 2116 reviews
Rating 6 - Okay. 243 out of 2116 reviews
Rating 4 - Poor. 162 out of 2116 reviews
Rating 2 - Terrible. 187 out of 2116 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SIRIPHANH

Stayed 7 nights in Nov 2025

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful inside the hotel. Good location
Stayed 1 night in Nov 2025

10/10 Excellent

Alejandra

Stayed 1 night in Nov 2025

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2025

6/10 Okay

Courtney

Traveled with family
Liked: Cleanliness, property conditions & facilities
Pros: very quiet, great continental breakfast, clean rooms. Cons: The front desk communication and service was horrible, the thermostat didn’t work properly so the rooms were icy cold, and TV remotes didn’t. I doubt if I’d return
Stayed 2 nights in Oct 2025

10/10 Excellent

Phillip

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Embassy suites
Stayed 1 night in Oct 2025

8/10 Good

Claudia

Stayed 1 night in Oct 2025

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Teresita

Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff went out of their way to make our stay a pleasant one. Breakfast and happy hour were great.
Stayed 3 nights in Sep 2025

10/10 Excellent

John W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was massive and clean. The decor was awesome and restaurant meal was fabulous.
Stayed 1 night in Sep 2025

8/10 Good

Randolph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Close to the airport and shuttle was on time . Room was clean and beautiful , well done breakfast. There was a large sports team present the parents drank at the bar all evening and kids ran rampant through the motel screaming yelling took over the entire workout room . I called to complain at 9pm after coming off an international flight with kids in e needed sleep I tried 3 times the front desk didn’t answer . 4th time they apologized said they had issues all night and had talked to the team leader several time and got no response . But no action was ever taken . 9:40pm kids were at my motel door trying to get in. . At check out I asked for some compensation and was denied
Stayed 1 night in Sep 2025

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Trisha

Traveled with family and small children, Traveled with partner
Liked: Amenities
Huge groups of unattended young kids running hallways and making an astronomical amount of noise. We stayed with our four young children after an international flight and we were really disappointed as we need rest and it’s not happening due to unmanageable conditions.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Stayed 1 night in Sep 2025

6/10 Okay

Lee

Disliked: Property conditions & facilities
Check in staff were average at best. Breakfast was good. Area is questionable.
Stayed 1 night in Sep 2025

10/10 Excellent

Jayla

Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean place. The cleanest hotel I have ever stayed in. Actually, not afraid to walk barefooted in my room!
Stayed 1 night in Sep 2025

10/10 Excellent

Shakiyla

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this embassy!
Stayed 2 nights in Sep 2025

4/10 Poor

Ivy, Tabernacle

Stayed 1 night in Sep 2025

10/10 Excellent

Shatausha

Stayed 2 nights in Aug 2025

10/10 Excellent

Shakiyla

Liked: Cleanliness
Every Los Angeles trip & every don’t stay anywhere else :)
Stayed 2 nights in Sep 2025

2/10 Terrible

Trent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor booking

On September 13, 2025, I checked into Embassy suites around 5:00 PM and was charged $711.50 for two nights, but the front desk mistakenly registered me for only one night; as a result, the system later attempted to charge me an additional $342 for the second night, even though I had already paid in full. This error led to another guest being issued a key to my room while my wife and I were still inside. In addition, the air conditioner did not work, the ceiling leaked water, there was no remote for the living room TV, and the sink had no hot water, making the stay unacceptable. I am disputing the duplicate charge and requesting confirmation that my $711.50 payment covers the entire stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great airport stopovet

Ideal hotel for airport stopover especially with shuttle service. Great staff in reception, restaurant and bar, nothing too much trouble. 11 am checkout meant we didn’t have to rush, wish we had stayed another night to take advantage of the pool. Complimentary breakfast was a bonus.
Stayed 1 night in Sep 2025

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