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The Franklin London - Starhotels Collezione

5.0 star property
Luxury hotel with a full-service spa and a 24-hour fitness center
VIP Access

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Photo gallery for The Franklin London - Starhotels Collezione

Lobby
Bar (on property)
Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters
Lounge
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Pet friendly
  • Gym
  • Breakfast available
  • Room service

Explore the area

Map
24 Egerton Gardens, London, England, SW3 2DB
  • Natural History Museum
    ‪9 min walk‬
  • Hyde Park
    ‪9 min walk‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪28 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Executive

View from room

Suite Executive

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area | Flat-screen TV

Presidential Suite

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Junior Suite

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Garden Suite

Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Garden Suite

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

London

Located in London City Centre, The Franklin London - Starhotels Collezione is adjacent to Brompton Oratory and within a 5-minute walk of other popular sights like Victoria and Albert Museum. This 5-star hotel has 35 guestrooms and offers conveniences like a restaurant, a full-service spa, and a 24-hour gym.

What's nearby

  • Victoria and Albert Museum - 3 min walk - 0.2 miles
  • Natural History Museum - 9 min walk - 0.5 miles
  • Hyde Park - 9 min walk - 0.5 miles
  • Royal Albert Hall - 14 min walk - 0.8 miles
  • Buckingham Palace - 4 min drive - 1.4 miles

Getting around

  • West Brompton Station - 4 min drive
  • South Kensington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪360 Lounge - ‬4 min walk
  • ‪EL&N Brompton Road - ‬1 min walk
  • ‪The Bunch of Grapes - ‬3 min walk
  • ‪L'ETO Caffè - ‬1 min walk
  • ‪Zefi - ‬5 min walk

About this property

The Franklin London - Starhotels Collezione

Luxury hotel with a full-service spa and a 24-hour fitness center
Guests staying at The Franklin London - Starhotels Collezione enjoy access to a full-service spa, a 24-hour gym, and a steam room. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a meeting room.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Frette Italian sheets and pillow menus ensure a restful night. Minibars, free newspapers, and safes are also standard.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Languages

English, French, German, Italian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 52 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Franklin Restuarant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room
  • Turkish bath

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 40 per pet, per night
  • Dogs only
  • 1 total (31 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 50 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

Is a free cancellation option available at The Franklin London - Starhotels Collezione?

The Franklin London - Starhotels Collezione offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Franklin London - Starhotels Collezione?

As of Jun 12, 2025, prices found for a 1-night stay for 2 adults at The Franklin London - Starhotels Collezione on Jun 23, 2025 start from $621.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Franklin London - Starhotels Collezione?

This hotel is situated in London City Centre, just steps from Victoria and Albert Museum, and within a 10-minute walk of Harrods and Natural History Museum. You'll also find Hyde Park and Kensington High Street less than a mile away.

Is parking available on site at The Franklin London - Starhotels Collezione?

No, there isn't parking available at the hotel.

Is there a spa available at The Franklin London - Starhotels Collezione?

There is a full-service spa available for guests to enjoy and services include couples treatments, massages, body treatments, and mani/pedis.

Does The Franklin London - Starhotels Collezione have a casino?

No, The Franklin London - Starhotels Collezione doesn't have a casino.

Will I find an indoor pool at The Franklin London - Starhotels Collezione?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Franklin London - Starhotels Collezione?

There are plenty of amenities for couples at this hotel, including a bar, a garden-view restaurant, and a full-service spa.

Does The Franklin London - Starhotels Collezione have a hot tub?

No, but this hotel does have a steam room.

Does The Franklin London - Starhotels Collezione feature a restaurant that includes a breakfast menu?

Yes, The Franklin London - Starhotels Collezione serves a full breakfast for a surcharge each morning at The Franklin Restuarant.

Will The Franklin London - Starhotels Collezione allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Franklin London - Starhotels Collezione for a fee of GBP 40 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at The Franklin London - Starhotels Collezione?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Franklin London - Starhotels Collezione?

The closest major airport to The Franklin London - Starhotels Collezione is London City Airport (LCY), which is 12 mi away (49 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 14.8 mi away (34-minute drive).

Are there rooms with balconies that I can book at The Franklin London - Starhotels Collezione?

No, there aren't any guestrooms with balconies at The Franklin London - Starhotels Collezione.

The Franklin London - Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 363 out of 481 reviews
Rating 8 - Good. 73 out of 481 reviews
Rating 6 - Okay. 26 out of 481 reviews
Rating 4 - Poor. 7 out of 481 reviews
Rating 2 - Terrible. 12 out of 481 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit!
Stayed 5 nights in Mar 2025

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and service
Stayed 2 nights in Feb 2025

10/10 Excellent

Han, Guildford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staffs, home warming welcome
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 1 night in Feb 2025

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel was nice and staff were also very helpful thank you
Stayed 1 night in Feb 2025

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sensational hotel, International competence and service. My GF and myself have a new favourite in London and this is it. (we are from London)
Stayed 1 night in Feb 2025

10/10 Excellent

Diana

Stayed 3 nights in Jan 2025

6/10 Okay

John Darren

Stayed 1 night in Feb 2025

6/10 Okay

Emma

Traveled with partner
Liked: Cleanliness, amenities
Nice hotel and extremely clean and well located, but air con not working in room - it was like a furnace. So hard to sleep, USB charger also not working so phone didn’t charge.
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sara, Calabasas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a boutique style hotel , small but quiet . The only thing I didn’t like was they had us to pay additional fee for extra bed for my 8 years old daughter,but never provided extra bed !!! I was not happy to pay this fee as we had already prepaid through Expedia for our stay . The breakfast was OK , it was not a buffet with not mush options .
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Humaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Small Boutique Hotel, we enjoyed our stay, the property is beautiful but was a lil disappointed with the size of the suite. Location wise its amazing as Harrods and other shopping options are literally on 10 mins walk.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel, suffern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

sepideh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dark .
Stayed 4 nights in Dec 2024

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort
Quaint hotel off the Brompton Rd. Very quiet. Only elected to stay and take meals in London as we thought the price too steep and there were literally hundreds of eating places nearby. Staff extremely courteous and prompt. Room would probably need an upgrade as issues with sink ( reported) and the lighting was too dim for our liking but overall we had an extremely pleasant stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many high-end hotels, and this was the hotel I felt the most comfortable and the service was impeccable and the food outstanding.
Stayed 6 nights in Nov 2024

10/10 Excellent

Christopher

Stayed 1 night in Nov 2024

10/10 Excellent

Scott, London

Liked: Cleanliness
Gggg
Stayed 1 night in Nov 2024

6/10 Okay

Cathy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got off to a rocky start and finish here. The reception is at a massive table that is really not conducive to dealing with the paperwork for check in. The check in process also seems unnecessarily long and complicated. Our room was quite small, but very nice and the bottle of fizz and chocolates was a nice touch. We had breakfast included with the room, which we had both mornings - the presentation of the little pastries is very beautiful… all seemed well until checkout. Honestly, the staff must already know they’re going to be in an argument, because they are defensive from the outset. We had ZERO incidentals, but I was presented with an £80 settlement figure to pay. When I asked for the details, they were strangely unable to print the bill AND refused to let me see their screen. I demanded a breakdown and they gave me explanations such as ‘room cleaning’ (which was never mentioned at any point) and £2 extra for ordering WATER at breakfast, because evidently water isn’t included (although also never mentioned). It was absolutely the most annoying, frustrating, deliberately misleading experience I have had at a hotel in a very long time. In the end, the woman at reception basically said - we have your card details, so we are charging you and we’ll email you the receipt… WHICH THEY STILL HAVE NOT DONE… from my September stay. It really left a bad taste and `I would absolutely not stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Stayed 2 nights in Oct 2024

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