4/10 Poor
Verified traveler
Mar 25, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Tired and disappointing
Beautiful part of London, lovely properties and good walks however Iolanthe for us was a disappointment. It literally is someone’s house so much so that we whispered at all times and couldn’t relax. No doubt some will see this as quaint and typically English but it was like being at your grandparents where you could be told off for breaking the house rules. You have to remove your shoes at the door which I hated. There were slippers available but I also don’t want to use old slippers that someone else has used.
Our bed was extremely hard and we didn’t sleep well, partly due to hearing all the clocks chiming!
There is a strange breakfast ordering system where you have chose your time (but not when anyone else has!) and a very prescriptive a-e selection of food and drink but don’t chose too much as there is a £10 fee! The food was not cooked well and choice in reality was poor e.g only orange juice. Other peoples dirty plates were left laying around. Condiments were out of date and the little jam pots were refilled and not new. Toast is literally one slice each. No one checked if everything was ok or if wanted anything else.
Overall it was ok but just ok, we would not stay here again.
Verified traveler
Stayed 2 nights in Mar 2025
