During my stay, the elevator broke down while I was inside of it. It’s a small elevator and I am very claustrophobic, so when an individual unaffiliated with the hotel walked by, I asked him for assistance. He helped crack the door so I could get some air while we waited for hotel staff to come from home. The help button led me to an options list/announcement(?) that was all in italian, which I don’t speak (I believe this is probably typical considering it is a hotel and services foreigners) so I could not proceed with help from the manufacturer. To get me out of the elevator, the man who had passed by the elevator had to pry open the door (with some assistance from the hotel clerk, and I was able to crawl out. This was a difficult experience for me but I understand that technical errors happen and can be out of control of the property managers. However, without knowing why the breakdown occurred/the last time the elevator was inspected or serviced, it’s tough to know whose fault this was. The only time I was provided any follow-up was the same night as the incident when I was asked to show proof that I had called the helpline, as apparently the property manager was upset with the damage to the elevator. This felt impersonal and I was never given answers or checked in on. Also, construction on the elevator apparently started extremely early the next morning and was loud. Never was this addressed or apologized for. General attitude from the hotel was dismissive and uncaring