6/10 Okay
Scott
Traveled with family
Nov 7, 2025
Check-in was poor. I’d pre-checked-in but that didn’t stop the process taking 15 mins and that was without there being anybody in front of us. The receptionist couldn’t get the payment for the city tax to go through (and ended up taking it twice in the end!). They also said our room wasn’t ready, then said it was, then wasn’t again… before finally deciding that it was! Throughout, the lady, who was otherwise very nice, insisted on calling me ‘young man’.
The lobby itself was far too dark. I’m all for mood lighting but it was like the whole area was lit with a couple of candles and made what was quite a plush area look quite tacky as only the faded ‘blingy’ bits of decor could be seen in the gloom.
The lift was really annoying! We were only on the 1st floor yet it seemed to take an age to get there and then the doors took even longer to open. Housekeeping also stored bed sheets, towels etc on the landing in front of the lifts on the first floor so first impressions of that floor were poor. The lift doors opened and it just looked an absolute mess. The statue of Dixie Dean that overlooked it all didn’t look particularly impressed either!
Our room was VERY spacious with a double bed at either end of the room and some nice fittings. The TV was also the best I’ve ever seen in a hotel room, although it was so high up on the wall that we both ended up with a sore neck from trying to watch it. The bathroom was HORRIBLE! A large space but grubby and lacking anything nice.
Scott
Stayed 2 nights in Oct 2025
