Appt was clean and well furnished. Several issues let it down and hence the rating. Arrived at allocated check in time, instructions directed us to the rear, no signs or name were in place making it difficult to locate the property. When found the door entry was damaged not allowing entry using the code. Phoned for assistance, being a sunday afternoon, answer machine only. Sent message online. No reply to either for 3 days when I got a message asking if I had the key as they were repairing the back door. Nothing in instructions about a front entrance which we eventually found. Second issue was laundry facilities machine is communal washer drier, drier takes up to 6 bours to dry, we couldnt use as another guest used the machine the entire day before we left.Poor or no response to issue, not being able to enter property is not acceptable.