4/10 Poor
Hiren
Jun 17, 2025
Very shady location. Poor customer support. Below average breakfast.
Location: Have to go through street with homeless ppl and a ton of trash. Yes, Rossio is a good place overall but no reviews talk about the shady part so I am calling it out.
Customer service: hard to reach the customer support. Have to follow up many a times to get anything fixed.
AC: air conditioning didn’t work. Had to get fans in the room which were ineffective.
Phone in the room didn’t work. Had to message on WhatsApp for anything.
Breakfast: only one rude lady with headphones on doing everything. Only a 2 cut fruits on a good day else just one. Subpar selection of everything else.
The rooftop looks much much nicer in the pictures than it really is.
There is no lift from the ground floor to the checking place. So get ready to carry your luggage.
Rooms are nice and clean but rest could be improved a lot.
Overall this is not a hotel. You don’t get 24h support.
Hiren
Stayed 4 nights in Jun 2025