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9Hotel Mercy

4.0 star property
Hotel with a 24-hour front desk, 6-minute walk to Rossio Square

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Photo gallery for 9Hotel Mercy

Front of property
Bar (on property)
Reception
Suite (Mercy) | View from room
Superior Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪9 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Classic Double Room

8.6 out of 10
Excellent
(65 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(34 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Executive Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

8.2 out of 10
Very good
(11 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Mercy)

Suite (Mercy) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Mercy)

9.0 out of 10
Wonderful
(8 reviews)
  • 506 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Lisbon

Located in Lisbon City Center, 9Hotel Mercy is within a 10-minute walk of popular sights such as Rossio Square and Santa Justa Elevator. This 47-room, 4-star hotel welcomes guests with in-room amenities like iPod docks, minibars, and espresso makers.

What's nearby

  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 5 min walk - 0.3 miles
  • Avenida da Liberdade - 5 min walk - 0.3 miles
  • Commerce Square - 8 min walk - 0.5 miles
  • Castle of São Jorge - 10 min walk - 0.6 miles

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 32 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria Trindade - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Casa Dos Pescados - ‬2 min walk
  • ‪Taberna Do Avillez - ‬1 min walk

About this property

9Hotel Mercy

Hotel with a 24-hour front desk, 6-minute walk to Rossio Square
9Hotel Mercy features free WiFi in public areas, meeting rooms, and a business center. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 40 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this boutique hotel include coffee/tea in a common area, a library, and free newspapers.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, minibars, and espresso makers are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Dogs and cats only
  • 1 total (15 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 30 per day (164 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

Frequently asked questions

Is free cancellation available at 9Hotel Mercy?

9Hotel Mercy offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at 9Hotel Mercy?

As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at 9Hotel Mercy on Nov 20, 2025 start from $125.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near 9Hotel Mercy?

This hotel is situated in Lisbon City Center within a 10-minute walk of Rossio Square, Santa Justa Elevator, and Avenida da Liberdade. You'll also find Lisbon Cathedral and Castle of São Jorge less than a mile away.

Will I be able to park at 9Hotel Mercy?

No, there isn't parking at the hotel but you'll find nearby parking for EUR 30 per day (reservations required).

Does 9Hotel Mercy have a casino?

No, 9Hotel Mercy doesn't have a casino.

Is there an indoor pool at 9Hotel Mercy?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at 9Hotel Mercy?

Amenities that appeal to couples at this boutique hotel include a minibar, premium bedding, and a rainfall showerhead.

Are there hot tubs at 9Hotel Mercy?

No, this hotel doesn't have a spa tub.

Does 9Hotel Mercy have a restaurant that serves breakfast?

9Hotel Mercy offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does 9Hotel Mercy allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at 9Hotel Mercy for a fee of EUR 20 per pet, per night.

Does 9Hotel Mercy have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to 9Hotel Mercy?

The closest major airport to 9Hotel Mercy is Humberto Delgado Airport (LIS), which is 7.4 mi away (32 minutes by car). Another top airport is Cascais (CAT), which is located 13.2 mi away (33-minute drive).

Can I book a room with a balcony at 9Hotel Mercy?

Yes, some guestrooms at 9Hotel Mercy offer a balcony and may feature city views.

9Hotel Mercy Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 1002 reviews
Rating 8 - Good. 309 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DAN, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option. Hotel has nice rooftop bar, absolutely nice staff. Hotel room was clean, spacious with all what you need
Stayed 3 nights in Aug 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Celia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff was great, very helpful. Juan was AMAZING, he was super helpful locating us places to eat, making us reservations and providing us information on where to go and how to get there. He was also our bartender - he made us the perfect cocktails. Thank you, Juan - we will recommend this property to all of our friends traveling into the area.
Stayed 2 nights in Jul 2025

8/10 Good

Carinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Leander, NAPLES

Liked: Cleanliness, staff & service
Unfortunately, the elevator was broken
Stayed 2 nights in Jul 2025

10/10 Excellent

Gustavo, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel, Miami

Liked: Amenities, property conditions & facilities
Super
Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room and comfortable bed. Perfect location
Stayed 3 nights in Jul 2025

6/10 Okay

Oscar

Traveled with partner
Liked: Cleanliness
The breakfast it’s not Good and the employees from the front desk are very tough.
Stayed 2 nights in Jul 2025

8/10 Good

Warren

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Jul 2025

10/10 Excellent

Cole

Liked: Cleanliness
Stayed 3 nights in Jul 2025

4/10 Poor

Inocencio

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Choose another place! Pros: Location was great! Hotel and room was aesthetically pleasing. Cons: While they held my bags until check-in... I busied myself for hours in town. I returned minutes before 3PM check-in time, and was told my room wasn't ready, it would be another 4 minutes. They had me wait until the exact check-in time, although clearly the room was in fact ready. WiFi password was not explained upon check-in (case-sensitive)... it was handwritten and upper/lowercase was not identifiable. I had to perform a scavenger hunt for an outlet, which was not easily accessible. Housekeeping did not fully close my room door after cleaning the room. Lastly... the evening before checkout, the elevator was out of service. While ascending four stories after a night out was annoying... the fact that there wasn't any sense of immediacy to fix the issue, upon checkout, I had to descend from the fourth floor with all of my luggage.
Stayed 2 nights in Jul 2025

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! The room was clean and comfortable, and the staff were super friendly and helpful. Location was convenient too. Would definitely come back
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, ideally located near shopping and restaurants. Our room was spotless and hugely spacious for a suite. The bed was comfortable. Our room had its own balcony with seating and lovely views, and we were right next to the rooftop bar, which also had wonderful views. Overall, a terrific hotel and we’d definitely stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and would highly recommend. Staff was really helpful and Tiago had great food suggestions. Whole staff was helpful and very friendly. Rooms were good size but needed more electrical outlets in the room. All in all it was. great vacation.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 1 night in Jul 2025

10/10 Excellent

Wasei

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly people
Stayed 1 night in Jul 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was an ice machine but staff was very gracious to obtain.
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Stayed 2 nights in Jul 2025

10/10 Excellent

Wasei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff, clean room, and very good location. The only small suggestion is to add couple of accessible electrical outlets. The two in the room are sort of hidden. Thanks
Stayed 1 night in Jul 2025

10/10 Excellent

Jimmy, Port Chester

Liked: Cleanliness, amenities, property conditions & facilities
Great location and great rooms. I was pleasantly surprised.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Jul 2025

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It wasn’t bad
Stayed 3 nights in Jun 2025

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in need of some upgrades, refresh paint and better shower configurations. Also, very dark decore so bettter lighting. It’s a chic hotel but a little outdated. The staff was very responsive with issues. Juan was awesome and we enjoyed talking with him just in passing, he was so helpful with recommendations and everything.
Stayed 1 night in Jun 2025

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