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Embassy Suites by Hilton Lexington/UK Coldstream

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Lexington/UK Coldstream

Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Lunch and dinner served
Exterior
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Air conditioning
  • Gym

Explore the area

View in a map
1801 Newtown Pike, Lexington, KY, 40511
  • Place, Kentucky Horse Park
    ‪7 min drive‬
  • Place, University of Kentucky
    ‪8 min drive‬
  • Place, Red Mile Racetrack
    ‪9 min drive‬
  • Airport, Lexington, KY (LEX-Blue Grass)
    ‪13 min drive‬

Room options

View all photos for 2 ROOM SUITE-1 KING BED-NONSMOKING

Premium bedding, down comforters, pillowtop beds, in-room safe

2 ROOM SUITE-1 KING BED-NONSMOKING

  • Sleeps 2

View all photos for 2 ROOM EXECUTIVE SUITE-1 KING BED-NONSMOKING

Fridge, microwave, coffee/tea maker

2 ROOM EXECUTIVE SUITE-1 KING BED-NONSMOKING

  • Sleeps 2

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

Fridge, microwave, coffee/tea maker

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 4

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 5

View all photos for Room

Room | Living area | 32-inch LCD TV with digital channels, TV, MP3 dock

Room

9.0 out of 10
Wonderful
(2 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(60 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in shower)

10.0 out of 10
Exceptional
(4 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, Accessible, Non Smoking

  • 462 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Suite, 1 King Bed with Sofa bed

  • Sleeps 4

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Accessible, Bathtub (Mobility & Hearing)

  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed (Wellness)

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, 1 King Bed with Sofa bed (Wellness)

9.4 out of 10
Exceptional
(3 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Multiple Beds (2 Double Beds with Sofa Bed, Wellness)

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, Multiple Beds (2 Double Beds with Sofa Bed, Wellness)

  • 466 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Suite, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Suite (2 Double Bed with Sofa Bed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Suite (2 Double Bed with Sofa Bed)

8.6 out of 10
Excellent
(45 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 ROOM SUITE - PURE WELLNESS - 1 KING BED

Premium bedding, down comforters, pillowtop beds, in-room safe

2 ROOM SUITE - PURE WELLNESS - 1 KING BED

  • Sleeps 2

View all photos for 2 ROOM PREMIUM SUITE-1 KING BED-NONSMOKING

Interior

2 ROOM PREMIUM SUITE-1 KING BED-NONSMOKING

  • Sleeps 2

View all photos for 1 KING 1 BDRM MOBILITY ACCESS W/ TUB NO SMOK

Combined shower/tub, designer toiletries, hair dryer, towels

1 KING 1 BDRM MOBILITY ACCESS W/ TUB NO SMOK

  • Sleeps 2

View all photos for 1 King Pure Suite Mobility/hearing Access Tub

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Pure Suite Mobility/hearing Access Tub

  • Sleeps 2

Mobility Accessible One Bedroom King Suite with Roll-in Shower

  • Sleeps 4
  • Free WiFi

Two Room Executive King Suite

  • Sleeps 4
  • Free WiFi

Two Room Premium Wellness King Suite

  • Sleeps 4
  • Free WiFi

Mobility/Hearing Accessible Premium Wellness King Suite with Tub

  • Sleeps 4
  • Free WiFi

Two Room Premium Wellness Suite

  • Sleeps 6
  • Free WiFi

Two Room Suite

  • Sleeps 6
  • Free WiFi

Mobility Accessible Three Room Suite with Roll in Shower

  • Sleeps 6
  • Free WiFi

Mobility Accessible One Bedroom King Suite with Tub

  • Sleeps 4
  • Free WiFi

Two Room Premium King Suite

  • Sleeps 5
  • Free WiFi

View all photos for Two Room Premium Two Double Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Two Room Premium Two Double Suite

  • Sleeps 6
  • Free WiFi

View all photos for Suite, 2 Bedrooms (2 Queen Beds)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Bedrooms (2 Queen Beds)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds

Premium Room With 1 King Bed And Roll In Shower-Mobility And Hearing Accessible Non-Smoking

  • Sleeps 4
  • Free WiFi

Two-Room King Suite-Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Suite, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Suite, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(80 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Two Room Suite With 2 Queen Beds

  • Sleeps 5

View all photos for 1 King Executive Non-Smoking

Fridge, microwave, coffee/tea maker

1 King Executive Non-Smoking

  • Sleeps 2

View all photos for 1 King Suite Accessible Tub Non-Smoking

Combined shower/tub, designer toiletries, hair dryer, towels

1 King Suite Accessible Tub Non-Smoking

  • Sleeps 2

View all photos for 2 Bedroom 2 King Suite Non-Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Bedroom 2 King Suite Non-Smoking

  • Sleeps 4

View all photos for 2 Double Beds Non-Smoking

Fridge, microwave, coffee/tea maker

2 Double Beds Non-Smoking

  • Sleeps 4

View all photos for 2 Room Premium Suite-1 King Bed-Non-smoking

Interior

2 Room Premium Suite-1 King Bed-Non-smoking

  • Sleeps 2

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About the neighborhood

Lexington

Embassy Suites by Hilton Lexington/UK Coldstream places you within a 5-minute drive of Lexington Convention Center and within a 10-minute drive of other popular attractions like Rupp Arena. This 3.5-star hotel has 230 guestrooms and offers an indoor pool, a gym, and a 24-hour business center.

What's nearby

  • Lexington Convention Center - 6 min drive - 3.8 miles
  • Kentucky Horse Park - 7 min drive - 5.7 miles
  • University of Kentucky - 8 min drive - 4.6 miles
  • Red Mile Racetrack - 9 min drive - 5.2 miles
  • Keeneland Racing Course - 14 min drive - 10.4 miles

Getting around

  • Blue Grass Airport (LEX) - 11 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Sedona Tap House - ‬5 min walk
  • ‪Starbucks - ‬13 min walk

About this property

Embassy Suites by Hilton Lexington/UK Coldstream

Guests staying at Embassy Suites by Hilton Lexington/UK Coldstream enjoy an indoor pool, a gym, and WiFi in public areas. Self parking is available for USD 15.00 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
32-inch LCD TVs come with digital channels, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include kitchenettes, MP3 docks, and refrigerators.
Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95)

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 15 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Paddock Grille

Things to do

  • Gym
  • Indoor pool
  • Stereo

Family friendly

  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19,416 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from December 19 2025 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facilities
  • Lobby
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 15.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Lexington
Embassy Suites Hilton Lexington/UK Coldstream Hotel Lexington
Lexington Embassy Suites
Embassy Suites Lexington Hotel
Embassy Suites Hilton Lexington/UK Coldstream Hotel
Embassy Suites Hilton Lexington/UK Coldstream Lexington
Embassy Suites Hilton Lexington/UK Coldstream
Embassy Suites by Hilton Lexington/UK Coldstream Hotel
Embassy Suites by Hilton Lexington/UK Coldstream Lexington
Embassy Suites by Hilton Lexington/UK Coldstream Hotel Lexington

Frequently asked questions

Is a free cancellation option available at Embassy Suites by Hilton Lexington/UK Coldstream?

Embassy Suites by Hilton Lexington/UK Coldstream offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Lexington/UK Coldstream?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Lexington/UK Coldstream on May 31, 2026 start from $151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Embassy Suites by Hilton Lexington/UK Coldstream?

This hotel is located in Lexington, close to Red Mile Racetrack, Kentucky Horse Park, and Hamburg Place. You'll also find Legends Field and Lexington Brewing & Distilling Co. within a short drive.

Will I be able to park at Embassy Suites by Hilton Lexington/UK Coldstream?

Yes, parking is offered for USD 15 per day. An electric car charging station and wheelchair-accessible parking are also available for guests.

Does Embassy Suites by Hilton Lexington/UK Coldstream include a casino at the property?

No, Embassy Suites by Hilton Lexington/UK Coldstream doesn't have a casino.

Will I find an indoor pool at Embassy Suites by Hilton Lexington/UK Coldstream?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Embassy Suites by Hilton Lexington/UK Coldstream?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Are there hot tubs at Embassy Suites by Hilton Lexington/UK Coldstream?

No, this hotel doesn't have a spa tub.

Does Embassy Suites by Hilton Lexington/UK Coldstream have a restaurant that serves breakfast?

Yes, Embassy Suites by Hilton Lexington/UK Coldstream serves free full breakfasts at The Paddock Grille each morning.

Will Embassy Suites by Hilton Lexington/UK Coldstream allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Lexington/UK Coldstream for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Embassy Suites by Hilton Lexington/UK Coldstream?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Embassy Suites by Hilton Lexington/UK Coldstream?

The closest major airport to Embassy Suites by Hilton Lexington/UK Coldstream is Blue Grass Airport (LEX), which is 8.2 mi away (11 minutes by car).

Can I book a room with a balcony at Embassy Suites by Hilton Lexington/UK Coldstream?

No, there aren't any guestrooms with balconies at Embassy Suites by Hilton Lexington/UK Coldstream.

Does Embassy Suites by Hilton Lexington/UK Coldstream have a wedding venue?

Take advantage of the wedding venue at Embassy Suites by Hilton Lexington/UK Coldstream if you plan to say "I do" during your trip.

Embassy Suites by Hilton Lexington/UK Coldstream Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 637 out of 1084 reviews
Rating 8 - Good. 206 out of 1084 reviews
Rating 6 - Okay. 128 out of 1084 reviews
Rating 4 - Poor. 56 out of 1084 reviews
Rating 2 - Terrible. 57 out of 1084 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alejandra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was in the middle of renovations, a lot of dust. Staff was friendly and trying to make the best of a bad situation. Our room was already renovated but door had to be slammed to open or shut, tub faucet was loose and not caulked.
Stayed 1 night in Apr 2026

8/10 Good

Laura

Stayed 1 night in Feb 2026

10/10 Excellent

Olatunji

Business traveler
Liked: Cleanliness
Disliked: Amenities
All was good
Stayed 1 night in Jan 2026

6/10 Okay

Wendell

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This Embasy is under major construction. Be ready to get woke up by 7:30. Also the breakfast food was cold. Dry wall dust everywher. They should have closed this place until construction was complete
Stayed 1 night in Feb 2026

2/10 Terrible

Debbie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel should not be open. Showers didn’t work, door handle broke and dust is everywhere. We coughed all night. You couldn’t eat breakfast or snacks provided because of the unhealthy conditions. We stayed here before and liked it. They should close it during construction. Unhealthy! No one staying there should be charged. It was unacceptable conditions!
Stayed 1 night in Jan 2026

6/10 Okay

Erin

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is under a MAJOR renovation with so much noise, and dirt. The water was shut off for four hours in the middle of the day at one point and guests were warned but not provided ny drinking water. The gym was only open for four hours in the late evening and the restaurant had four items. Despite these things that made my stay challenging and uncomfortable, the staff were clearly doing their best and were understanding and helpful. Breakfast was good and the room was comfortable. I think guests should be warned in advance about the renovation Z
Stayed 6 nights in Jan 2026

6/10 Okay

Richard

Stayed 1 night in Jan 2026

10/10 Excellent

Miguel

Stayed 4 nights in Jan 2026

6/10 Okay

Mike

Liked: Staff & service
Disliked: Cleanliness
Stayed there before with all the plush plants and waterfalls. A+. It was a great half way stop to Mi. Our Last visit the hotel was under construction and very dusty.I was told that the plants will not be coming back. Sorry to hear that. Will revisit when construction is completed maybe.
Stayed 1 night in Dec 2025

8/10 Good

Lynn, Waterford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great Rooms are nice Breakfast is fabulous and staff is very friendly The only problem we’ve experienced in our 3 stays was parking while a conference was in the building. Every spot was double parked and when we asked we were told to find someplace in the grass and that we would have to go out after the conference to move into a proper spot AND still had to pay the parking fee. The desk employee was unsympathetic and borderline rude. The rest of the time at this property has been great and we will return hoping this was and outlier and that southern hospitality will be back
Stayed 3 nights in Oct 2025

2/10 Terrible

Robert

This was horrible. The noise, dust and the fact that everything was closed was ridiculous. I wish they would've been more up front that the entire place is under renovations.
Stayed 1 night in Jan 2026

4/10 Poor

kenneth

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If i knew they had construction inside i would not have booked i have COPD and could barely hear due to the Jack hammer it stopped at 6 pm but it starts at 8 am stadf grear building and noise was terrible i had to take photo and record back ground to show my friends
Stayed 1 night in Jan 2026

8/10 Good

Jessica

Stayed 1 night in Dec 2025

6/10 Okay

Mike

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Room was fine, I was not made aware that the entire lobby of the hotel was being renovated and that they were jack hammering and breaking up concrete at 8 am until 6 pm. Very loud and distracting. Staff was great, and overall they did the best they could given the circumstances.
Stayed 1 night in Jan 2026

2/10 Terrible

Denad

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very pleased with this stay. The room was dirty, one of the beds made loud noise when you moved just a bit. A lot of areas were not cleaned for a long time you can see. Also charged my card 80$ for something they couldn't even tell me why... so she canceled it. WEIRD. Definitely won't be staying here again.
Stayed 2 nights in Jan 2026

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Hotel under massive construction. Room was very good, but bar and facilities were limited. Would have been good to know before the stay.
Stayed 1 night in Jan 2026

6/10 Okay

Christopher

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Overall, the place was dusty due to ongoing renovation. There breakfast options were limited. Same everyday.
Stayed 3 nights in Jan 2026

8/10 Good

Christopher

Stayed 3 nights in Jan 2026

4/10 Poor

Brad

Traveled with family
Disliked: Cleanliness
The construction was more intrusive than identified on the website. The dust created in the main areas of the caused my family trouble breather and we had to check on and find another property.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeff

Business traveler, Traveled with partner
Liked: Cleanliness
Yes. The room was spotless amd the staff is very friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Demetria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, they were undergoing renovations but the hotel was still beautiful. The staff were professional. Everything was wonderful. I recomment this hotel 10/10.
Stayed 1 night in Jan 2026

10/10 Excellent

Kim

Liked: Cleanliness, amenities
Clean room, great breakfast. The hotel is undergoing renovations so that process was a little noisy
Stayed 1 night in Jan 2026

2/10 Terrible

Lal bahadur, Irving

Disliked: Cleanliness, property conditions & facilities
Stinky bed, no handwash soap, no hair conditioner
Stayed 1 night in Jan 2026

2/10 Terrible

Joetta

Business traveler
Disliked: Cleanliness, amenities
I over looked construction but then i got told kids only use pool from 6:30 pm to 10pm This was priblem since we had tournament at kbs center driday thru sunday evening an i had to be in an out an times free it wasnt available this was one reason i choose this place. Second there was hemp smells in areas like elevator an halls . Then 3rd charged 1500 a day to park cause they dont own parking lot who builds without access to parking lot. Fourth no sugar for coffee. 5th reason only takes credit cards so kids didnt get to buy snacks we only brought cash . Last i was up at 6:30 no coffee. Till 7:30 so drove ti vlises marthin to get coffee. For 119.00 a night. You would think it be worth it but in my option never again .i was even told i would only get charged for 1 day parking well at chrck out no i payed 30.00 so they lied to me there as well. We had party if 5. There was only 2 large towels 2 hand towels in room i could understand 1 short or 2 but 3 should at least be in room an a card explaining how to use wifi no i had to call desk.Breakfast i give a 3. Taters was cold as if they been warmed hours before lighting in dinning an all no goid
Stayed 2 nights in Jan 2026

6/10 Okay

Holly

Liked: Cleanliness
Ill start with the PROS. The room was very nice and the bed was extremely comfrotable. The room temperature was great and I felt like the walls were insulated well.
Stayed 1 night in Dec 2025

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