6/10 Okay
NATALIA
Traveled with family
Dec 31, 2025
Disliked: Amenities
The hotel is in a lovely setting and a great location close to the ski slopes in Eastern Township. The suites are nice & functional. The hotel lobby with the fire place was lovely. The staff were very friendly & professional. Compare to The photos on the Avion app “executive suite” was not the same suite that we got - that was misleading/disappointing. A note taped on the electric fire place that it was in process of renovation; this was where the cold air seeped into the room causing it to be extremely cold, and we couldn’t heat up the room throughout the night. We had to ask for extra pillows and blankets. It would take the day to warm up the suite. Not acceptable. Shower head water would take several minutes to warm up (not hot enough); so we took our showers at night. As well, not enough lighting (floor and desk lamps to provide lighting for entire main unit). A big disappointment was that the kids could not use the sauna/hot tub with parents - after a day of skiing, they were looking forward to that. The late breakfast was very simple - some cereal, some fresh fruit, unappealing de-shelled hard boiled eggs in water (?), sliced toast & yogurt with some toppings, and croissants that were overbaked and got hard under the heat lamp. Coffee and tea available. No hot breakfast or protein options. Oatmeal, scrambled eggs, sausages/bacon would be nice to add; need to open at 630/7am because 730am too late for breakfast. Lovely staff but probably won’t return.
NATALIA
Stayed 4 nights in Dec 2025
