2/10 Terrible
KENNY
Viaje familiar
7 mar. 2025
Le gustó: Limpieza y comodidad de las habitaciones
Disappointing Experience – Poor Communication, etc
Do NOT stay here. The WORST experience ever. The location of this place in Kyoto was great, and we didn’t mind the quiet rules, but the strictness felt excessive.
However, the real issues started with basic amenities. They provided only one roll of toilet paper for a family of five and insisted it was our fault for not reaching out sooner—essentially telling us to go buy our own. Which we ended buying. Detergent was also promised but not provided, so we had to purchase that as well.
The worst part was the check-in process. We had informed the host that we’d be arriving a little later and even double-checked if they needed anything from us—fees, details, or an entry code. They assured us that everything was set. But when we arrived, we were locked out in the cold because they required a fee before giving us the code—something they never mentioned earlier when our family reached out previously through Hotels.com. They ignored our calls for almost an hour before finally answering, only to demand payment before letting us in.
Overall, the lack of communication, missing supplies, and being left outside in the cold made this a frustrating stay. Would NOT recommend.
KENNY
Se hospedó 2 noches en febrero de 2025