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HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

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Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
284 Nijoaburanokojicho, Aburanokoji St., Nijo-Sagaru, Nakagyo-ku, Kyoto, Kyoto, 604 0051
  • Place, Nijō Castle
    ‪7 min walk‬
  • Place, Kyoto Imperial Palace
    ‪19 min walk‬
  • Place, Nishiki Market
    ‪19 min walk‬

Room options

View all photos for Deluxe Room, 2 Double Beds, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, City View

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(10 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Living room | 55-inch flat-screen TV with digital channels, TV

Deluxe Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, City View

A modern hotel room with a large bed, a wooden desk, and a small table.

Premier Room, 2 Double Beds, City View

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 1 King Bed, City View

  • City view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Double Beds, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 2 Double Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed

  • City view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds

  • City view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Garden View

  • Garden view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Courtyard View (Onsen Suite Room King)

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed, Courtyard View (Onsen Suite Room King)

  • 1087 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Courtyard View (Onsen Suite Room Twin)

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds, Courtyard View (Onsen Suite Room Twin)

  • 1195 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Kyoto

Located in Central Kyoto within a short walk of Nijō Castle, HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is within a mile (2 km) of other popular sights such as Nishiki Market. This 5-star hotel has 160 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and a 24-hour gym.

What's nearby

  • Mikane Shrine - 3 min walk - 0.2 miles
  • Nijō Castle - 7 min walk - 0.4 miles
  • Kyoto International Manga Museum - 8 min walk - 0.5 miles
  • Kyoto Imperial Palace - 19 min walk - 1.0 mile
  • Nishiki Market - 19 min walk - 1.0 mile

Getting around

  • Nijojo-mae Station - 4 min walk
  • Nijo Station - 15 min walk
  • Itami Airport (ITM) - 63 min drive

Restaurants

  • ‪マスサンコーヒーショップ - ‬4 min walk
  • ‪ふくちあんラーメン - ‬4 min walk
  • ‪兎珈琲 - ‬3 min walk
  • ‪The Garden Bar - ‬1 min walk
  • ‪夷川ぎょうざ なかじま - ‬4 min walk

About this property

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

Guests staying at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is available for JPY 4000 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include express check-out, a porter/bellhop, and a garden.
55-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, espresso makers, and safes are also available. Housekeeping is available on request.
Hot springs and a 24-hour health club are featured at the hotel. Other recreational amenities include a 24-hour fitness center.
Thermal Spring Spa has 4 treatment rooms. Services include sports massages and body treatments. The spa is equipped with a hot tub. The spa is open daily. Guests under 16 years old are not allowed in the spa.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs open between 7:00 AM and 10:30 PM.

Awards and affiliations

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is listed in the 2021 Condé Nast Traveler Hot List.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered valet parking on site (JPY 4,000 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 6,100 for adults and JPY 3,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FORNI（フォルニ）
  • THE GARDEN BAR
  • 都季（TOKI）

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot spring

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body treatments
  • Hot spring
  • Hot springs open from 7:00 AM - 10:30 PM
  • Hot springs water temperature - 100 ºF
  • Hot tub
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding
  • Rollaway/extra beds are available for JPY 30360.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately JPY 6100 for adults and JPY 3000 for children
  • Covered valet parking fee: JPY 4000 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 30360.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Hot springs access available from 7:00 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Mitsui Kyoto Luxury Collection

Hotel The Mitsui Kyoto a Luxury Collection Hotel Spa

Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Hotel

Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Kyoto

Frequently asked questions

Is free cancellation available at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa on May 28, 2026 start from $1,421, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

This hotel is situated in Central Kyoto within a short 7-minute walk of Nijō Castle and also 13 minutes on foot from Shijo Street. You'll also find Nishiki Market and Kawaramachi Street within a short drive.

Is there parking available at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Yes, covered valet parking is offered for JPY 4,000 per day with in/out privileges. Though parking is available on request, wheelchair-accessible parking is also available.

Is a spa located at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Thermal Spring Spa is the hotel's spa and services include sports massages and body treatments.

Are there luxury amenities available at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Yes, guests can indulge in luxuries such as a hot spring, a garden-view restaurant, and in-room massages at this hotel.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa feature a casino?

No, HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa doesn't have a casino.

Will I find an indoor pool at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

There are many amenities for couples at this hotel, including in-room massages as well as a garden-view restaurant and a hot spring.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa have a hot tub?

No, but guests can enjoy a hot spring at this hotel.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa have a restaurant that serves breakfast?

Yes, HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa has 3 restaurants, and serves a full breakfast each morning for a surcharge.

Will HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa allow pets to stay free of charge?

No, pets aren't allowed at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa though service animals are welcome.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

The closest major airport to HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is Itami Airport (ITM), which is 29.1 mi away (63 minutes by car).

Are there rooms with balconies at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

No, you won't find guestrooms with balconies at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa.

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 117 out of 131 reviews
Rating 8 - Good. 7 out of 131 reviews
Rating 6 - Okay. 3 out of 131 reviews
Rating 4 - Poor. 1 out of 131 reviews
Rating 2 - Terrible. 3 out of 131 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Elisa

Stayed 4 nights in Jan 2026

10/10 Excellent

Dustin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel The Mitsui was a phenomenal hotel. The amenties, design, and cleanliness were truly standout. The private onsen was lovely. The attentiveness and knowledge of the hotel staff really is top notch. The Japanese style breakfast was beautifully presented. This is one of the best urban hotels I’ve ever stayed in Japan or Europe. I will definitely be returning when I come back to Kyoto. I highly recommend this hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply fantastic. Rooms were spacious and extremely well appointed and the spa was excellent after a long days sightseeing. Staff were courteous and professional. One of the best hotels I have stayed in anywhere in all my travels.
Stayed 4 nights in Jan 2026

10/10 Excellent

Katie

Stayed 2 nights in Jan 2026

8/10 Good

Abdulmohsen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel — the best of my Japan trip HOTEL THE MITSUI KYOTO delivered an exceptional stay from start to finish. The team is highly professional, and the hotel beautifully reflects Kyoto’s historical atmosphere—especially through the staff’s traditional attire and the stunning garden. During my trip to Japan, I stayed in five hotels from well-known brands, and this property exceeded all of them in every aspect. It is the only hotel I would definitely return to, and I truly hope to see you again next year.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sandhya

Stayed 4 nights in Dec 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Laura, grayslake

Liked: Cleanliness, amenities, property conditions & facilities
Loveddddd the onsen in spa, was wonderful!! Also had a massage in the spa which was great. This place is perfect!! Highly recommend!
Stayed 4 nights in Nov 2025

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were absolutely outstanding. We stayed 2 nights/3days. Staff arranged all taxis. Large room. Great amenities include private onsen/thermal spring which was relaxing. Loved every minute. Overall OUTSTANDING service and excellent stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Niraj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property wonderfully appointed and comfortable rooms, not a single missing item to make the stay perfect, and excellent staff, made the stay very enjoyable.
Stayed 5 nights in Sep 2025

10/10 Excellent

Oshri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Stefani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were wonderful and bed was very comfortable. The bar area is very scenic and the kiwi cocktail that was on special was one of the best I’ve had. We really enjoyed the option to reserve the onsen privately as well. Would love to return!
Stayed 3 nights in Apr 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and well maintained property. The spa and hot spring pools were exceptional. The restaurants at the hotel were excellent as well.
Stayed 4 nights in Jun 2025

10/10 Excellent

Shane

Stayed 2 nights in Jul 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. We enjoyed the private onsen experience, the rooms were modern and beautiful appointed. We dined at Toki and had an unbelievable meal. Everything was exceptional.
Stayed 2 nights in Jul 2025

10/10 Excellent

George

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Our children got sick during the trip and the concierge found a doctor for us late evening. Concierge explained everything to the doctor before we got there so we were able to get treated even though our Japanese was limited.
Stayed 5 nights in Jun 2025

10/10 Excellent

Adam

Stayed 4 nights in May 2025

10/10 Excellent

Abdirahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience I’ve had at a hotel.
Stayed 2 nights in May 2025

10/10 Excellent

ALUN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel mixes Japanese traditional aesthetics with modern western appeal. Immaculate room, fantastic staff, wonderful restaurant. Surprisingly close to the subway and Nijō Castle. The bathroom, shower and spa facilities were all top notch.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ernst, Carmichael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in, in all areas including room cleanliness and organization, customer service (amazing), a quiet room, relaxed atmosphere, excellent breakfast (Japanese or American, served at the table, plus an extensive buffet, all items fresh and delicious. Location is amazing, 5m walk to a metro station and right across the street from Nijojo castle which was one of the best things we have seen in Japan.
Stayed 5 nights in May 2025

10/10 Excellent

brooke

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Leandro, Cambridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property spa and service
Stayed 3 nights in Apr 2025

10/10 Excellent

FABIAN MANUEL

Stayed 2 nights in Apr 2025

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