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Renaissance Kuala Lumpur Hotel & Convention Centre

4.5 star property
Luxury hotel with 2 restaurants connected to the convention center in Kuala Lumpur

Choose dates to view prices

Photo gallery for Renaissance Kuala Lumpur Hotel & Convention Centre

Property amenity
2 restaurants, breakfast, lunch served; local and international cuisine
Club Suite, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace
Lounge
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Corner Of Jalan Sultan Ismail, And Jalan Ampang, Kuala Lumpur, 50450
  • Place, Kuala Lumpur Forest Eco Park
    ‪1 min walk‬
  • Place, Kuala Lumpur Tower
    ‪9 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Twin Beds

Club Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Twin Beds

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom

  • 635 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed

  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Pool View

  • 408 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Double Bed

Club Suite, 1 Double Bed | Living room | 48-inch LED TV with digital channels

Club Suite, 1 Double Bed

  • 1236 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Twin Bed, Pool View (Pool Access)

City view

Room, 1 Twin Bed, Pool View (Pool Access)

  • 408 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living area | 48-inch LED TV with digital channels

Presidential Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom

  • 635 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Kuala Lumpur

Located in Golden Triangle, Renaissance Kuala Lumpur Hotel & Convention Centre is within a 5-minute walk of Kuala Lumpur Forest Eco Park and within 15 minutes of other popular attractions like Petronas Twin Towers. This 406-room, 4.5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Kuala Lumpur and also close to KLCC Park and Kuala Lumpur Tower.

What's nearby

  • Kuala Lumpur Forest Eco Park - 1 min walk - 0.1 miles
  • Kuala Lumpur Tower - 9 min walk - 0.5 miles
  • Petronas Twin Towers - 10 min walk - 0.6 miles
  • KLCC Park - 12 min walk - 0.7 miles
  • Central Market - 3 min drive - 1.5 miles

Getting around

  • Bukit Nanas Station - 1 min walk
  • Kuala Lumpur Sultan Ismail Station - 19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive

Restaurants

  • ‪Cafe: In House - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Hard Rock Cafe Kuala Lumpur - ‬3 min walk
  • ‪Xin Cuisine - ‬2 min walk
  • ‪R Club Lounge - ‬1 min walk

About this property

Renaissance Kuala Lumpur Hotel & Convention Centre

Luxury hotel with 2 restaurants connected to the convention center in Kuala Lumpur
Guests of Renaissance Kuala Lumpur Hotel & Convention Centre enjoy a full-service spa, an outdoor pool, and a children's pool. Parking is available for MYR 10 per day (MYR 70 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables. Other amenities at this luxury hotel include a 24-hour gym, free WiFi in public areas, and meeting rooms.
48-inch LED TVs come with digital channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, electric kettles, and safes. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara. The spa is open daily.

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9.2 out of 10, Wonderful, 176 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Secured, covered self parking on site (MYR 10 per day)
  • Secured valet parking on site (MYR 70 per day)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; MYR 108 for adults and MYR 54 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Evolution Café
  • H2O
  • R Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Rock climbing
  • Waterslide

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27 meeting rooms
  • Computer station
  • Conference center (28,148 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic soft drink bottles
  • Reception hall
  • Renovated entire property - October 2023
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 108 for adults and MYR 54 for children
  • Covered self parking fee: MYR 10 per day
  • Secured valet parking fee: MYR 70 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and mobile payments. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Kuala Lumpur Renaissance
Hotel Renaissance Kuala Lumpur
Kuala Lumpur Hotel Renaissance
Kuala Lumpur Renaissance
Kuala Lumpur Renaissance Hotel
Renaissance Hotel Kuala Lumpur
Renaissance Kuala Lumpur
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Kuala Lumpur

Frequently asked questions

Are free cancellation options available at Renaissance Kuala Lumpur Hotel & Convention Centre?

Renaissance Kuala Lumpur Hotel & Convention Centre provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Renaissance Kuala Lumpur Hotel & Convention Centre?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Renaissance Kuala Lumpur Hotel & Convention Centre on Jan 6, 2026 start from $118.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Renaissance Kuala Lumpur Hotel & Convention Centre?

This hotel is situated in Golden Triangle within a short 15-minute walk of KLCC Park and also 14 minutes on foot from Suria KLCC Shopping Centre. You'll also find Kuala Lumpur Tower and Pavilion Kuala Lumpur less than a mile away.

Will I be able to park at Renaissance Kuala Lumpur Hotel & Convention Centre?

Yes, secured valet parking is offered for MYR 70 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa at Renaissance Kuala Lumpur Hotel & Convention Centre?

Mandara is the name of the hotel's full-service spa available for guests to enjoy.

Does Renaissance Kuala Lumpur Hotel & Convention Centre feature a casino?

No, Renaissance Kuala Lumpur Hotel & Convention Centre doesn't have a casino.

Will I find an indoor pool at Renaissance Kuala Lumpur Hotel & Convention Centre?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

Is Renaissance Kuala Lumpur Hotel & Convention Centre a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Does Renaissance Kuala Lumpur Hotel & Convention Centre have a hot tub?

No, this hotel doesn't have a spa tub.

Does Renaissance Kuala Lumpur Hotel & Convention Centre feature a restaurant that includes a breakfast menu?

Yes, Renaissance Kuala Lumpur Hotel & Convention Centre has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Renaissance Kuala Lumpur Hotel & Convention Centre allow pets to stay free of charge?

No, pets and service animals aren't allowed at Renaissance Kuala Lumpur Hotel & Convention Centre.

Does Renaissance Kuala Lumpur Hotel & Convention Centre have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Renaissance Kuala Lumpur Hotel & Convention Centre?

The closest major airport to Renaissance Kuala Lumpur Hotel & Convention Centre is Subang (SZB-Sultan Abdul Aziz Shah), which is 16 mi away (33 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.8 mi away.

Are there rooms with balconies at Renaissance Kuala Lumpur Hotel & Convention Centre?

No, there aren't any guestrooms with balconies at Renaissance Kuala Lumpur Hotel & Convention Centre.

Does Renaissance Kuala Lumpur Hotel & Convention Centre host weddings?

Take advantage of the wedding venue at Renaissance Kuala Lumpur Hotel & Convention Centre if you plan to say "I do" during your trip.

Renaissance Kuala Lumpur Hotel & Convention Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1002 reviews
Rating 8 - Good. 332 out of 1002 reviews
Rating 6 - Okay. 105 out of 1002 reviews
Rating 4 - Poor. 41 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and in a great location close to everything. Lots to do for kiddos with a large outdoor playground area, water play area, water slides etc.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kanchan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be my all time favourite hotel to stay when travelling to Kuala Lumpur the location is amazing twin towers are in walking distance and klcc to shop is just nearby the hotel staff are to helpful and friendly everything about this place is amazing
Stayed 5 nights in May 2025

10/10 Excellent

CHANDER MOHAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

XIAOJING

Stayed 1 night in Sep 2025

6/10 Okay

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If in the side of street there’s lot of noise of traffic and motorcycles
Stayed 4 nights in Aug 2025

8/10 Good

Jyoti

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious rooms Main road is too noisy at night - too many loud motorcycles thru the nigth
Stayed 4 nights in Jul 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property; great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Traveled with family
From check in onwards staff very friendly and helpful directions re restaurants and places of interest . Had 2 beautiful rooms overlooking the pool. The pool had also a great separate childrens area not attached to the main pool. Also good poolside restaurant plenty of choices re food.would stay here again if in Kuala Lumpur.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mohammed jassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

SEN WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Mohammed jassim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and friendly staff near to Klc towers and trams for Bukit Bintang, I will recommend this hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Ashish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Kanchan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
a very good stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Ahlam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the pool area and kids play area. It’s a great family friendly hotel in a great location close to KLCC and twin towers. I would definitely stay here again. The breakfast was extensive with lots of options.
Stayed 5 nights in Apr 2025

10/10 Excellent

David, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in May 2025

10/10 Excellent

Victor

Stayed 2 nights in May 2025

10/10 Excellent

ah woon

Liked: Cleanliness, amenities, property conditions & facilities
It's a big room compared to others. Nice toilet with bathtub and shower area, comfortable bed. But nearby do not have convenient store, overall a good stay, most likely will book again.
Stayed 1 night in May 2025

4/10 Poor

Sandeep Dayanand

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was not friendly. Stay was alright not met the expectations.But overall it’s very pricey for the services they provide like the lifts were not working when we stayed so had to wait for long to get in the lift as there was already too many people waiting to get in. Only one lift working staff, guests all had to use the same. The room provided had lot of issue like aircon wasn’t working didn’t give cool air so had to call customer service every day for that. Bathroom sink and toilet water wasn’t passing through so the staff had to get the pump but still wasn’t that smooth water blocked again next day. Didn’t feel worth the price specially paid in AUD was quite pricey when we stayed in there we looked at other hotels which were bit cheaper and around the same area and giving better facilities. Felt a rip off from this hotel when compared to others also the services provided was not up to the mark. The reception staff lady kept us waiting when we entered instead of greeting us straight and asked us money for early check in which was only few hours also not fair as we checked out a day early. Not recommended. Overall not a wonderful experience.
Stayed 9 nights in May 2025

10/10 Excellent

Jun Horng

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in May 2025

10/10 Excellent

Yeze

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Apr 2025

10/10 Excellent

Ahmad Syahir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence customer service. Liked their attention to ensure special request accommodated. Thanks!
Stayed 1 night in Apr 2025

10/10 Excellent

fahmida

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a fantastic time here with our family 8 years ago, so we decided to return. The latest refurbishment has exceeded our expectations! The kids thoroughly enjoyed the pool, and the staff's friendliness and helpfulness really stood out. The breakfast has a wide range of delicious food options too! In fact, we liked it so much that we've cancelled our other hotel booking for when we come back to KL after our stopover to Langkawi and booking the Renaissance instead! 🙂
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

kheng mun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did many things right, they made a special effort for our 3 year old, gave us a free upgrade on check-in, and generally made an effort to provide good service. The room and pool were also very clean. The buffer breakfast had a good selection of quality food. Unfortunately, the quality of service wasn’t consistent across all staff. They was a bit of a language barrier with the staff at reception which was probably what led to our late checkout not being processed, and resulted in me standing at the busy reception in my wet swimmers trying to get access to our room again. The room facing the main road is also extremely noisy at night and I am not usually sensitive to a bit of noise, so we had to be moved to another room facing the pool. Lastly, there doesn’t seem to be any consistency when the member discount is applied so I had to constant ask for it.
Stayed 7 nights in Feb 2025

10/10 Excellent

Zunaid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Busy pool with limited beds

Excellent location near tram and KLCC. Rooms clean and spacious. Pool was cold and extremely busy with limited beds available.
Stayed 7 nights in Dec 2024

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