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Grand Hotel

5.0 star property

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Photo gallery for Grand Hotel

Front of property
Lobby
Palace Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Banquet hall
Palace Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Slawkowska 5-7, Kraków, Lesser Poland, 31-014
  • Place, Main Market Square
    ‪2 min walk‬
  • Place, Royal Road
    ‪2 min walk‬
  • Place, Cloth Hall
    ‪3 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Business Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Business Room

8.0 out of 10
Very good
(1 review)
  • 150 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double or Twin Room

8.0 out of 10
Very good
(9 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

8.8 out of 10
Excellent
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Executive Apartment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Apartment

  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Apartment

Deluxe Apartment | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Apartment

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Economy Room

Economy Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Economy Room

  • 160 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Palace Suite

Palace Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Palace Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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Front of property

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About the neighborhood

Kraków

Located in Kraków Old Town, Grand Hotel is next to popular attractions like Main Market Square and Royal Road. This 5-star hotel has 64 guestrooms and offers conveniences like a restaurant, a winery, and a 24-hour gym.

What's nearby

  • Main Market Square - 2 min walk - 0.1 miles
  • Royal Road - 2 min walk - 0.1 miles
  • Planty Park - 2 min walk - 0.1 miles
  • Cloth Hall - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 5 min walk - 0.3 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 9 min drive
  • Kraków Główny Station - 19 min walk
  • John Paul II - Balice Airport (KRK) - 35 min drive

Restaurants

  • ‪Gościnna Chata - ‬1 min walk
  • ‪Free Pub - ‬1 min walk
  • ‪AntyCafe - ‬1 min walk
  • ‪Café Camelot - ‬1 min walk
  • ‪Mucca - ‬1 min walk

About this property

Grand Hotel

Guests staying at Grand Hotel enjoy access to a winery, a 24-hour gym, and a sauna. If you drive, self parking is PLN 180 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 160 per vehicle one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.
Guests can expect free WiFi and LED TVs. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Minibars, coffee makers, and laptop-compatible safes are also available.
Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, facials, and body scrubs.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Uncovered self parking on site (PLN 180 per day)
  • Limited onsite self parking (max 4 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 120 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Library
  • Sauna
  • Winery

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,701 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways (25 inches high)
  • Magnifying mirror
  • Portable hoist available
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 100 per pet, per night
  • 2 total pets
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 120 per person
  • Airport shuttle fee: PLN 160 per vehicle (one-way, maximum occupancy 3)
  • Uncovered self parking fee: PLN 180 per day
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 4:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Grand Hotel Krakow
Grand Krakow
Grand Hotel Hotel
Grand Hotel Kraków
Grand Hotel Hotel Kraków

Frequently asked questions

Is free cancellation available at Grand Hotel?

Grand Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Grand Hotel?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel on Jul 5, 2026 start from $176, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Grand Hotel?

This hotel is situated in Kraków Old Town, just steps from Main Market Square and Royal Road. You'll also find Wawel Castle and Florianska Street less than a mile away.

Will I be able to park at Grand Hotel?

Yes, uncovered parking is offered for PLN 180 per day. Though parking is limited parking spaces, wheelchair-accessible parking is also available. You'll find a max of 4 spaces per unit.

Is there a spa at Grand Hotel?

Spa services at the hotel include deep-tissue massages, mani/pedis, body treatments, and facials.

Are there luxury amenities available at Grand Hotel?

Yes, guests can indulge in luxuries such as a sauna, a restaurant, and a winery at this hotel.

Does Grand Hotel include a casino?

No, Grand Hotel doesn't have a casino.

Is there an indoor pool at Grand Hotel?

No, there is no indoor pool at this hotel.

Is Grand Hotel a good place to stay for couples?

This boutique hotel offers plenty of amenities for couples including a restaurant, couples/private dining, and proposal/romance packages.

Does Grand Hotel have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Grand Hotel have a restaurant with a breakfast menu?

Yes, Grand Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Will Grand Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Grand Hotel for a fee of PLN 100 per pet, per night. The property also provides food and water bowls.

Does Grand Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Grand Hotel?

The closest major airport to Grand Hotel is John Paul II - Balice Airport (KRK), which is 8 mi away (35 minutes by car).

Can I book a room with a balcony at Grand Hotel?

No, you won't find guestrooms with balconies at Grand Hotel.

Grand Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 345 out of 782 reviews
Rating 8 - Good. 258 out of 782 reviews
Rating 6 - Okay. 122 out of 782 reviews
Rating 4 - Poor. 44 out of 782 reviews
Rating 2 - Terrible. 13 out of 782 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Caty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff!
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities
Fridge in room didn't work. Air con was a little temperamental. Room was nice and clean. Hotel lovely, if a little quiet.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Guests should be advised when checking in about building work taking place in the adjoining building and the noise coming from that work
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Grand Hotel is Grand

Wonderful classic, historic hotel.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

Penelope

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful building, good breakfasts. But our electricity fused 3 times and we were given a less pleasant rroom.
Stayed 3 nights in Jul 2025
Verified

4/10 Poor

Stephen

This is a 3 star, not 5 star hotel). Street noise, heat in room didn't work, bathroom floor got soaked during showers (half glass screen on bath), exercise room is a joke.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tracy

Wonderful hotel and staff. Superb Breakfast, did not try a dinner due to a great temptation for puffier places to eat.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Second time at hotel and had a great stay, super service and food. Very helpful when we wanted to celebrate friends birthday. Highly recommended and we will return.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Hyun kun

Liked: Cleanliness, staff & service, room comfort
Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell.
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
This is a beautiful hotel which could use some freshening up, particularly in the public areas. The central AC broke while we were there during an extremely hot day, but the staff was extremely helpful. Breakfast was very good, in an elegant space.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The room size was perfect for a six night stay, room enough for 2 people to move about. Old world charming. Very convenient to the square in Old Town although loud outside on the weekend but it wouldn’t stop me from staying there again!. Staff were helpful.
Stayed 7 nights in Sep 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location. Breakfast was delicious with a lot of choices. There was a small gym with older equipment. Blackout curtains would have been appreciated. Overall a great choice
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects Bathroom ventilation could've been better
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas trip to Krakpw

We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return
Stayed 2 nights in Dec 2023
Verified

4/10 Poor

Brian Lunde

Disliked: Staff & service, property conditions & facilities

Do not deserve 5 stars

It was many years ago this hotel was 5 stars. Warn out and outdated. On a good day it could deserve 3 stars. Staff arrogant. I will not go again. I should partly be refunded.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Sharre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotels, good breakfast. Staff was very friendly and helpful! Bathroom and entry need updating. The shower is in the bathtub…It was slippery, and dangerous for people over 60! The front door was difficult to enter. The hotel was in a great location, close to restaurants and shopping.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming and friendly hotel staff. Breakfast a bit limited but there was an option to ask which I didn't realise. A first class location within easy walking distance of most attractions. Thoroughly recommend.
Stayed 5 nights in Aug 2022
Verified

6/10 Okay

david

Liked: Staff & service
Disliked: Room comfort
Hotel looks a bit haunted. VERY Outdated bedrooms. Asked for toothpaste and toothbrush toiletries, and none where available
Stayed 2 nights in Jan 2022
Verified

6/10 Okay

Gabriel

Liked: Cleanliness
Disliked: Property conditions & facilities

A mistake to book this.

It looks deserted, empty and dark. It was probably a nice hotel in it s day but not anymore. They have security staff that don t speak English and have no education of what a 5 star hotel is.
Stayed 1 night in Oct 2023
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The building is such a lovely place with an interesting history. Given that tourism is just picking up again it is unfair to criticize and we were treated with the utmost care and understanding. However, I was disappointed as the very wonderful room in which we stayed, was quite warm during both the day and night. The A/C didn't seem to work very well, even after we told the front desk it was not satisfactory. Aside from the room temp, the place is lovely and so close to the city center. We truly enjoyed our stay there.
Stayed 5 nights in May 2022