The Pacific Sutera Hotel

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, sun loungers
Property video
Lounge
Restaurant
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Parking included
  • Spa

Explore the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Sutera Harbour
    ‪3 min walk‬
  • Imago Shopping Mall
    ‪14 min walk‬
  • Gaya Street Sunday Market
    ‪5 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪7 min drive‬

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Room options

Pacific Junior Suite

  • 807 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Deluxe Sea View

  • Sleeps 3
  • 2 Twin Beds

Pacific Executive Suite

  • 1130 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Deluxe King

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Twin

  • Sleeps 2
  • 2 Twin Beds

Premium King

  • 355 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

Premium Sea View Twin

  • Sleeps 4
  • 2 Twin Beds

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 351 sq ft
  • Sleeps 3
  • 2 Twin Beds

Family Room

  • 720 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Premium Sea View King

  • 330 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Deluxe Sea View King

  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Premium King Room

  • Sleeps 2
  • 1 King Bed

Deluxe Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

Junior Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Sea View King Room

  • Sleeps 2
  • 1 King Bed

Family Room

  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

Premium Twin Room

  • Sleeps 2
  • 2 Twin Beds

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Premium Sea View Twin Room

  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

Premium Sea View King Room

  • Sleeps 2
  • 1 King Bed

Presidential Suite

  • Sleeps 2
  • 1 King Bed

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2
  • 1 King Bed

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2
  • 1 King Bed

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Kota Kinabalu

Located in Downtown Kota Kinabalu within a 5-minute walk of Sutera Harbour, The Pacific Sutera Hotel is within a mile (2 km) of other popular attractions like Sabah State Mosque. This 500-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course. It's connected to the convention center in central Kota Kinabalu and also close to Imago Shopping Mall and Anjung Samudera.

What's nearby

  • Sutera Harbour - 3 min walk - 0.2 miles
  • Imago Shopping Mall - 14 min walk - 0.8 miles
  • Centre Point - 4 min drive - 1.8 miles
  • Gaya Street Sunday Market - 5 min drive - 2.5 miles
  • Jesselton Point Ferry Terminal - 5 min drive - 2.9 miles

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

Luxury resort on the beach, with 3 outdoor pools
The Pacific Sutera Hotel features a private beach, a golf course, and a marina. You can take advantage of free parking, along with a free shopping center shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a full-service spa, 3 outdoor pools, and a children's pool.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Memory foam beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and free newspapers.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for MYR 180.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Is free cancellation available at The Pacific Sutera Hotel?

The Pacific Sutera Hotel provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What is there to do around The Pacific Sutera Hotel?

This resort is situated in Downtown Kota Kinabalu, just steps from Sutera Harbour. You'll also find Imago Shopping Mall and Suria Sabah Shopping Mall within a short drive.

Is there parking available at The Pacific Sutera Hotel?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at The Pacific Sutera Hotel?

Body Senses By Mandara is the resort's spa and services include aromatherapy, mani/pedis, and massages.

Does The Pacific Sutera Hotel feature a casino?

No, The Pacific Sutera Hotel doesn't have a casino.

Will I find an indoor pool at The Pacific Sutera Hotel?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

Is The Pacific Sutera Hotel good for couples?

There are plenty of amenities for couples at this resort, including a private beach, 3 outdoor pools, and a poolside bar.

Are there hot tubs at The Pacific Sutera Hotel?

Yes, this resort has a spa tub.

Does The Pacific Sutera Hotel have a restaurant that serves breakfast?

Yes, The Pacific Sutera Hotel serves buffet breakfast each morning for a surcharge from its snack bar.

Will The Pacific Sutera Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Pacific Sutera Hotel.

Are there connecting rooms at The Pacific Sutera Hotel?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from The Pacific Sutera Hotel?

The closest major airport to The Pacific Sutera Hotel is Kota Kinabalu Intl. Airport (BKI), which is 4.1 mi away (12 minutes by car).

Are there rooms with balconies at The Pacific Sutera Hotel?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy sea or golf course views.

Does The Pacific Sutera Hotel have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at The Pacific Sutera Hotel.

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 441 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 121 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

jung chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Ackeem

Stayed 2 nights in Jan 2025

6/10 Okay

TIMOTHY, CIVIC SQUARE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

mingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024

10/10 Excellent

yun kyoung

Stayed 2 nights in Nov 2024

10/10 Excellent

Setha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024

10/10 Excellent

Soi Lin, Burnaby

Liked: Cleanliness, staff & service
Stayed 17 nights in Sep 2024

8/10 Good

Hui hui

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

hau woon

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional reception service.
Stayed 2 nights in Aug 2024

8/10 Good

byunghyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Stayed 7 nights in Aug 2024

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024

8/10 Good

Kwai Peng Winnie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All acceptable except for the TV programme is very limited
Stayed 4 nights in Jul 2024

10/10 Excellent

Yen Ping

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024

6/10 Okay

KYUNGMOO

Stayed 3 nights in Jul 2024

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024

8/10 Good

Karen Kwai Har

Stayed 2 nights in Jun 2024

8/10 Good

kenny

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024

10/10 Excellent

Enn Lun

Stayed 3 nights in Jun 2024

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024