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HOTEL MYSTAYS Fuji Onsen Resort

3.0 star property
Lakefront hotel with a full-service spa and a 24-hour front desk

Choose dates to view prices

Photo gallery for HOTEL MYSTAYS Fuji Onsen Resort

Public bath
Exterior
Interior entrance
Lobby sitting area
1 bedroom, in-room safe, free WiFi, bed sheets

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
Arakura 2654, Fujiyoshida, Yamanashi, 403-0011
  • Fuji-Q Highland
    ‪5 min walk‬
  • Mt. Fuji Panoramic Ropeway
    ‪2 min drive‬
  • Lake Kawaguchi
    ‪3 min drive‬

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Room options

View all photos for Family Triple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Comfort Twin Room, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

View from room

Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • 279 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 2 Large Twin Beds

View all photos for Standard Double Room, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • 312 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Standard Twin Room (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • 204 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • 172 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room (Eco Plan - No Cleaning Service)

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

  • 194 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

  • 236 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Comfort Twin Room (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room (Eco Plan - No Cleaning Service)

  • 236 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

1 bedroom, in-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

  • 299 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 204 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

  • 236 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Mt.Fuji View, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 194 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

  • 194 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

  • 172 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Standard Double Room, Mt.Fuji View, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 172 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking, Ground Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room, Mt.Fuji View, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 301 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Twin Room, 2 Bedrooms, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Quadruple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Family Triple Room, Mt.Fuji View, Non Smoking

View from room

Family Triple Room, Mt.Fuji View, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 2 Large Twin Beds

View all photos for Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 2 Large Twin Beds

View all photos for Standard Double Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room with Mt.Fuji View

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Room with Mt.Fuji View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room 1F

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room 1F

  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Twin Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Mt.Fuji View Upper Floor

  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Twin Room

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Family Fourth Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Family Fourth Mt.Fuji View Upper Floor

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room with Mt.Fuji View

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room with Mt.Fuji View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room with Mt.Fuji View

1 bedroom, in-room safe, free WiFi, bed sheets

Family Triple Room with Mt.Fuji View

  • Sleeps 3

View all photos for Accessible Twin Room

1 bedroom, in-room safe, free WiFi, bed sheets

Accessible Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room With Mt.Fuji View

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room With Mt.Fuji View

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin

  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Fujiyoshida

Fuji-Q Highland is a short stroll from HOTEL MYSTAYS Fuji Onsen Resort, and other popular attractions like Arakurayama Sengen Park are within a couple of miles (3 km). This 3-star hotel has 159 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Fuji-Q Highland - 5 min walk - 0.3 miles
  • Fujiyama Onsen - 14 min walk - 0.8 miles
  • Mt. Fuji Panoramic Ropeway - 2 min drive - 1.5 miles
  • Arakurayama Sengen Park - 2 min drive - 1.5 miles
  • Lake Kawaguchi - 3 min drive - 1.9 miles

Getting around

  • Kawaguchiko station - 16 min walk
  • Haneda Airport (HND) - 115 min drive

Restaurants

  • ‪SNOWY VILLAGE 富士急ハイランド店 - ‬15 min walk
  • ‪富士急ハイランド フードスタジアム - ‬11 min walk
  • ‪FUJIYAMA - ‬11 min walk
  • ‪スターバックス - ‬16 min walk
  • ‪カフェ ブリオッシュ - ‬15 min walk

About this property

HOTEL MYSTAYS Fuji Onsen Resort

Lakefront hotel with a full-service spa and a 24-hour front desk
Guests staying at HOTEL MYSTAYS Fuji Onsen Resort enjoy a full-service spa, free WiFi in public areas, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Other amenities at this hot springs hotel include a reception hall, a water dispenser, and a vending machine.
43-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Other standard amenities include refrigerators, electric kettles, and safes.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with hot springs/mineral springs. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are indoor hot springs and outdoor hot springs open between 3:00 PM and 11:00 PM. The temperature in the hot springs is set to 108°F.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,420 for adults and JPY 1,210 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 6,050

Restaurants on site

  • シェフズレシピ

Things to do

  • 2 indoor/outdoor hot springs
  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Outdoors

  • In the mountains
  • On a lake

Full-service spa

  • 2 indoor/outdoor hot springs
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 108 ºF
  • Indoor hot spring
  • Outdoor hot spring
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests with food allergies should contact this property in advance.
This property's restaurant is open for dinner from 6-9 PM (last order at 8:30 PM).​
This property’s breakfast service is available only by reservation and must be requested in advance of arrival.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2420 for adults and JPY 1210 for children
  • Hosted evening meal: JPY 6050

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel MYSTAYS Fuji
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
Fujiyoshida HOTEL MYSTAYS Fuji Onsen Resort Hotel
Hotel HOTEL MYSTAYS Fuji Onsen Resort
Hotel MYSTAYS Fuji
Hotel MYSTAYS Fujiyama
Mystays Fuji Onsen Fujiyoshida
Mystays Fuji Onsen Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel Fujiyoshida

Frequently asked questions

Is free cancellation available at HOTEL MYSTAYS Fuji Onsen Resort?

HOTEL MYSTAYS Fuji Onsen Resort provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at HOTEL MYSTAYS Fuji Onsen Resort?

As of Aug 3, 2025, prices found for a 1-night stay for 2 adults at HOTEL MYSTAYS Fuji Onsen Resort on Sep 1, 2025 start from $116.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of HOTEL MYSTAYS Fuji Onsen Resort?

This hotel is located in Fujiyoshida, a short 5-minute walk from Fuji-Q Highland and also 19 minutes on foot from Fuji Visitor Center. You'll also find Lake Kawaguchi and Fuji-Hakone-Izu National Park within a short drive.

Will I be able to park at HOTEL MYSTAYS Fuji Onsen Resort?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking and electric car charging are also available.

Is there a spa available at HOTEL MYSTAYS Fuji Onsen Resort?

There is a full-service spa available for guests to enjoy and services include hot springs.

Does HOTEL MYSTAYS Fuji Onsen Resort feature a casino at the property?

No, HOTEL MYSTAYS Fuji Onsen Resort doesn't have a casino.

Is there an indoor pool at HOTEL MYSTAYS Fuji Onsen Resort?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at HOTEL MYSTAYS Fuji Onsen Resort?

This lakeside hotel offers plenty of amenities for couples including a restaurant, a full-service spa, and an outdoor hot spring.

Does HOTEL MYSTAYS Fuji Onsen Resort have a hot tub?

No, but guests can enjoy an indoor hot spring at this hotel.

Does HOTEL MYSTAYS Fuji Onsen Resort have a restaurant that serves breakfast?

Yes, HOTEL MYSTAYS Fuji Onsen Resort serves buffet breakfast for a surcharge each morning at シェフズレシピ.

Does HOTEL MYSTAYS Fuji Onsen Resort allow pets to stay free of charge?

No, pets aren't allowed at HOTEL MYSTAYS Fuji Onsen Resort though service animals are welcome.

Are there connecting rooms at HOTEL MYSTAYS Fuji Onsen Resort?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at HOTEL MYSTAYS Fuji Onsen Resort?

No, there aren't any guestrooms with balconies at HOTEL MYSTAYS Fuji Onsen Resort.

HOTEL MYSTAYS Fuji Onsen Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1104 reviews
Rating 8 - Good. 280 out of 1104 reviews
Rating 6 - Okay. 120 out of 1104 reviews
Rating 4 - Poor. 33 out of 1104 reviews
Rating 2 - Terrible. 21 out of 1104 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ALLAN

Stayed 2 nights in Jul 2025

10/10 Excellent

Min Chul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view! Was great place to stay while visiting Kawaguchiko to see Mt Fuji. Close to train station and hence to nearby tourist spots. Public bath wasn't hot enough, but still warm and had the mountain view which was nice. Would love to stay again!
Stayed 1 night in Apr 2025

4/10 Poor

Yara, plant city

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Best view of mt fuji ! But the rooms really dirty , very dusty , walls dusty, tissue box was covered in stains , no amenities in thr room , found hair in the bed !
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night in Mt Fuji

We had a fabulous room and the full view of Mt Fuji is presented from the room.
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not suitable for travellers with dietary needs

Unfortunately they were unable to accommodate our dietary requirements and were not willing to point out which food was free from the allergen at the buffet. The location is also not ideal for those wanting to visit lake kawaguchiko, it’s quite a walk and the public transport is infrequent. We relied heavily on taxis.
Stayed 2 nights in Apr 2025

6/10 Okay

Jacquelyn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The food was extremely overpriced for a mediocre buffet and you have to purchase a meal ticket at least 24 hours in advance, which is a bit inconvenient. The bidet was so covered in mold that the water could not even come out (thank goodness because that wouldve been gross). The staff was nice and pleasant but i would not recommend this hotel unless you are on a budget
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

SIQI

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
First thing is upon arrival we entered the lobby and it didn’t feel welcoming at all while we checked in with the front desk. Then we get to the room and we found garbage on one of the bed and one of the towel had some sort of lip stick mark on it. However besides from the first night the cleaning staff did a good job cleaning our room. Overall our stay wasn’t too pleasant. The front desk staff never greeting us once and the room felt extremely cramped.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carol, abingdon

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay there, huge buffet
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Had a great experience! Amazing view and amazing onsen.
Stayed 1 night in Apr 2025

10/10 Excellent

Norma or Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay. Everything was first class
Stayed 3 nights in Apr 2025

8/10 Good

Latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views of Mt Fuji but the place is not near any food options and reservations have to be made for buffet. I was not told this at check in and they told me they sold out of seats. They did accommodate me as a solo traveler and the food was ok. Otherwise front desk is nice. They helped me get a taxi to the train station
Stayed 1 night in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, clean and well located. Staff very helpful. However there were quite a few children running and making noise on my floor late at night. I would have hoped that this would be addressed but it was not.
Stayed 2 nights in Apr 2025

6/10 Okay

Diana R

Liked: Cleanliness, property conditions & facilities

Almost good

This place has a view of MT Fuji but it is largely blocked by the roller coaster and electrical lines, the photos of the onsen show views of the mountain but it is impossible to see the mountain while sitting in the bath as the windows are blocked. The worst part was that we were unable to control the temperature of our room without paying for it. The rooms were small. The breakfast was good. Also, this hotel is not near the lake area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mitzie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
excellent customer service, beautiful property, nice onsen and amenities, but found a used wet towel when we checked in, in our room :(
Stayed 1 night in Apr 2025

8/10 Good

Matthew, Ilford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the kind staff and comfortable room and beds at this property, and that it gave us easy access to nearby restaurants and Fuji viewpoints. No trouble at all with parking, and an enjoyable hot spring bath upstairs for guests to enjoy. The restaurant did get extremely busy for breakfast and we had to wait a short time to get our seats, would suggest going very early (before 7) or toward the end (after 830). I would also suggest to the hotel to have all the food covered behind sneeze guards as there were a few guests carelessly coughing near the food and we avoided certain dishes as a result, until replacements were brought out.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jessica

Stayed 3 nights in Apr 2025

8/10 Good

Savannah Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is close to Fuji Q highland amusement park but you do not hear it when inside the hotel. It is walking distance from some bus stations and if you are willing to walk a little longer it is about 20 minutes to kawaguchiko station. The hot springs were nice and had options for both inside and outside springs. The only issue that we had was with our fridge. We turned it on and put food inside but it did not get cold overnight and all the food went bad. Called front desk and they came to check it and the circuit that connects the on/off switch had been disconnected from the fridge so even though it was set to on it was off. They did compensate us for the loss of our food by giving us a ticket to the breakfast buffet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Williamson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Miriam

Traveled with family
Liked: Amenities
I chose a room with Mt Fuji view and woke up to a beautiful picturesque view of Mt Fuji under a clear blue sky that day. Feels like I had a front row view. Very good breakfast buffet but better go earlier as there’s a little wait line.
Stayed 1 night in Apr 2025

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in good location
Stayed 4 nights in Apr 2025

6/10 Okay

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located at nowhere. No restaurant or shop nearby. Kawaguchi is a nice and beautiful town but very crowded and almost any restaurant has a line. This hotel is in the expensive side but does not have sufficient services. The breakfast tickets were sold out, dinner was also sold out. I rather stay in a smaller but more convenient hotel. Other than that, the facilities were good.
Stayed 2 nights in Mar 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025