Kobe Bay Sheraton Hotel & Towers

You'll be asked to pay these charges at the property:

• A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age.

These are all of the charges provided to us by the property.

These fees and deposits will be charged at check-in, check-out, or the time of service.

• Fee for buffet breakfast: approximately JPY 4427 for adults and JPY 2530 for children
• Airport shuttle fee: JPY 2200 per person (one-way)
• Airport shuttle fee per child: JPY 1100

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

• Check-in: 3 PM
• Check-out: noon
• Minimum check-in age: 18

Details about charges, deposits, or other important information:

• This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
• Charges for extra guests may apply and vary depending on the property's policy.
• A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
• Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
• This property accepts credit cards. Cash is not accepted. 
• Onsite safety features include a fire extinguisher.
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

• Reservations need to made in advance for massage services, spa treatments, and private bath/onsen. Contact the hotel at the phone number listed on your booking confirmation.
• As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
• Parking has height restrictions.
• Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.