I stayed two nights at the Kingston Marriott, spending over $600, and it was one of the worst hotel experiences I’ve ever had. At check-in, my partner and I were told the only charge that day would be a $50 incidental hold, with the room charged at checkout. Instead, they charged me $507.98 upfront. When I showed proof, staff insisted I was wrong. The manager eventually admitted the mistake and said no more authorizations would happen — yet the next morning at 5 a.m., I got two new attempted charges ($73.38 and $93.55). At checkout, they tried to charge me another $600 and claimed the first $507.98 would refund in 10–15 business days. So they were essentially holding over $1,100 for a two-night stay.
The hotel itself was also terrible. Our TV didn’t work, the shower door was misaligned, we didn’t have towels at check-in, Wi-Fi wasn’t free unless booked through Marriott, and one elevator was broken — the other slow and loud, taking 10 minutes to get from the 4th floor to the lobby. Rooms don’t include a safe, microwave, or real fridge, despite the high prices.
To top it off, I was charged $70 + tax for parking even though I never parked overnight — just a few hours, during which their machines malfunctioned and non-guests parked free. The garage was unsafe and poorly managed.
I left angry, frustrated, and worried about more surprise charges. This hotel is completely disorganized, poorly managed, and not remotely worth the money. Avoid it at all costs.