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Best Western Grand Hotel

3.5 star property
Pet-friendly hotel with 2 restaurants connected to the convention center in Kielce

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Photo gallery for Best Western Grand Hotel

Exterior
Dining
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Designer toiletries, hair dryer, slippers, bidet
Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Breakfast available
  • Room service
  • Pet friendly

Explore the area

Map
Sienkiewicza 78, Kielce, Swietokrzyskie Voivodeship, 25-501
  • Palace of the Krakow Bishops
    ‪11 min walk‬
  • Kielce City Stadium
    ‪19 min walk‬
  • Kielce Trade Fairs
    ‪6 min drive‬

Room options

About the neighborhood

Kielce

Best Western Grand Hotel places you within a 10-minute stroll of Sienkiewicza Street and BWA Art Gallery. This 122-room, 3.5-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a gym. Centrally located in Kielce, the hotel is connected to the convention center, and a short walk from Museum of Toys and Play and Palace of the Krakow Bishops.

What's nearby

  • Palace of the Krakow Bishops - 11 min walk - 0.6 miles
  • Stadium Kielce - 18 min walk - 1.0 mile
  • Kielce City Stadium - 19 min walk - 1.0 mile
  • Kadzielnia Park - 4 min drive - 1.7 miles
  • Kielce Trade Fairs - 6 min drive - 3.0 miles

Getting around

  • Kielce Station - 2 min walk

Restaurants

  • ‪Ferment Neobistro - ‬2 min walk
  • ‪Irish Pub Shoemaker Kielce - ‬6 min walk
  • ‪Cukiernia Świat Słodyczy - ‬7 min walk
  • ‪Telepizza - ‬6 min walk
  • ‪Astana Kebab - ‬6 min walk

About this property

Best Western Grand Hotel

Pet-friendly hotel with 2 restaurants connected to the convention center in Kielce
Guests of Best Western Grand Hotel enjoy a gym, a steam room, and meeting rooms. If you drive, self parking is PLN 25.00 per day, or you can take advantage of the shuttle from the hotel to the airport (available 24 hours) for PLN 600 per person. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a conference center, a business center, and free use of bicycles.
Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and down comforters ensure a restful night. Minibars, coffee makers, and phones are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a steam room, a fitness center, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, German, Russian

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Interior entrance

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (PLN 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (11,840 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for a deposit of PLN 30.00 per day
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for PLN 80.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 45 per person
  • Airport shuttle fee: PLN 600 per person
  • Self parking fee: PLN 25.00 per day
  • Pet deposit: PLN 30.00 per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts major credit cards and cash
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts major credit cards and cash.

Property is also known as

Best Western Grand Hotel Kielce
Best Western Grand Kielce
Best Western Grand Hotel Hotel
Best Western Grand Hotel Kielce
Best Western Grand Hotel Hotel Kielce

Frequently asked questions

What's there to do near Best Western Grand Hotel?

This hotel in Kielce is within a 10-minute walk of Sienkiewicza Street and BWA Art Gallery. You'll also find Palace of the Krakow Bishops and Kadzielnia Nature Reserve less than a mile away.

Is parking available on site at Best Western Grand Hotel?

Yes, parking is offered for PLN 25.00 per day. Though parking is limited, accessible parking is also available.

Is there a spa at Best Western Grand Hotel?

Spa services at the hotel include massages.

Does Best Western Grand Hotel feature a casino on the premises?

No, Best Western Grand Hotel doesn't have a casino.

Is there an indoor pool at Best Western Grand Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Best Western Grand Hotel?

Amenities that appeal to couples at this hotel include a pillowtop mattress, around-the-clock room service, and a minibar.

Does Best Western Grand Hotel have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Best Western Grand Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Grand Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Best Western Grand Hotel allow pets to stay for free?

Although cats and dogs can't stay for free, they are welcome at Best Western Grand Hotel. A deposit of PLN 30.00 per day is collected.

Does Best Western Grand Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Best Western Grand Hotel?

No, there aren't any guestrooms with balconies at Best Western Grand Hotel.

Does Best Western Grand Hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Best Western Grand Hotel.

Best Western Grand Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 97 reviews
Rating 8 - Good. 50 out of 97 reviews
Rating 6 - Okay. 10 out of 97 reviews
Rating 4 - Poor. 0 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Very helpful and friendly staff.
Stayed 2 nights in Aug 2020

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Nice stay in a classic hotel

Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Stayed 6 nights in Feb 2020

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Thomas

Disliked: Staff & service

This hotel places proceeds over safety

Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Stayed 2 nights in May 2019

6/10 Okay

Marta

Disliked: Cleanliness, property conditions & facilities

Needs refurbishment

Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Stayed 4 nights in May 2019

8/10 Good

Slake Derreck

Liked: Staff & service
Disliked: Property conditions & facilities

Amazing hotel with real potential

Hotel is in a prime location however it's in need to some renovation.
Stayed 4 nights in Nov 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Good
Stayed 1 night in Oct 2018

10/10 Excellent

Andy, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel great value for money. Quick check in
Stayed 10 nights in Sep 2018

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort

Good location; good value; needs updating.

The hotel is very conveniently located, across the street from the train station, around the corner from a major shopping street and close to the town center. The rooms are very outdated, but roomy and comfortable. The bathrooms seem to be recently renovated. It is a huge hotel and there were not many guests when I stayted in August. The first room I was assigned was down several long hallways that are automatically lit only about 20 feet at a time. It was rather frightening making the trip on my own. But, the desk clerk accommodated me and changed my room for one very close to the elevator. Breakfast was very good, in a very pleasant dining room. I had two dinners there that were excellent. I was told that the chef was local, but I thought he/she must have been trained abroad. Wi-fi dropped at times.
Stayed 5 nights in Jul 2018

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel a tad outdated but rooms have a modern feel.

10/10 Excellent

Mr.Altay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Value for Money

I have enjoyed the comfort that was extended to us,I liked very much the cleanless of the room ,I also liked its iocation and in particular I liked the prices (difficult to beat ) Breakfast was very generous and smoked salmon was delicious.
Stayed 3 nights in Jan 2018

8/10 Good

Merja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kielce hidden gem

Hotel was excellent, everything was perfect, room, breakfast, staff. Cute little town, nice cafes very laid back but efficient, excellent food wherever we went. You need a reason to come here
Stayed 1 night in Jun 2017

8/10 Good

Eitan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2017

8/10 Good

josh, england

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Not sure why it's a 4*

We paid for an king size bed and all we got was two single beds pushed together ! It's a 4* hotel but no idea why as its so outdated. Went to use the steam room and was shut and the manager said you have to ask to use it then to wait 30 mins for it to be ready to use ! Overall it's probably the best hotel in the area but there is not much to eat around apart from kebabs, pizza and mc Donald's :)

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Lovely hotel , clean , very nice and helpful staff . Stay away from the restaurant ! Awful experience on the last day of business trip

8/10 Good

Neal

Liked: Cleanliness, staff & service

Good experience

Friendly staff Convenient location Spacious room for Poland

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zizi, NYC

Liked: Cleanliness, property conditions & facilities, room comfort

A visit to Kielce, Poland

This was my first visit to Kielce, the city in which my mother was born over 100 years ago. I was surprised to find a fairly modern, up-to-date city, though disappointed that so few people were able to speak English, other than those in the hotel. There is not a great deal for tourists to see or do here, but I was fortunate to be in the company of people who were born and have lived there so that was very helpful and we found nice places in which to eat, and explore (the main street with lots of shops was next to the hotel). My visit to the archives was fruitful and I would have liked to have more time to visit the cemetary where I believe my grandparents were buried, but just ran out of time. Hopefully I will have an opportunity to return.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Milashmila, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, convenient, friendly

We stayed in a double room which turned out to be very small. The hotel staff offered us a different room within 10 minutes of check in. Hotel is very conveniently located in close proximity to train and bus stations and to the main city street. It is great for sightseeing, not meant for relaxing on the hotel grounds

10/10 Excellent

Robert, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, clean, well located near train station

Comfortable room, helpful staff, super location. Across the street from the train station and bus terminal. Right at the start of the main shopping and restaurant pedestrian way.

10/10 Excellent

Didier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Ryszard

Stayed 4 nights in Sep 2020

6/10 Okay

Lucjan

Liked: Room comfort
Stayed 1 night in Sep 2020