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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Exterior
Front of property
Cottage Suite 138 | Living area | Flat-screen TV
Free daily continental breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪12 min walk‬
  • Place, Southernmost Point
    ‪17 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(45 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Key West

The Palms Hotel places you in Old Town Key West, within a leisurely stroll of popular sights such as Duval Street and Ernest Hemingway Home and Museum. This 32-room, 3-star guesthouse has free breakfast and a bar/lounge, along with an outdoor pool.
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What's nearby

  • Key West Naval Station - 2 min walk - 0.1 miles
  • Duval Street - 12 min walk - 0.7 miles
  • Ernest Hemingway Home and Museum - 15 min walk - 0.8 miles
  • South Beach - 15 min walk - 0.9 miles
  • Southernmost Point - 17 min walk - 0.9 miles

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Dions Truman & White - ‬2 min walk
  • ‪Square Grouper Key West - ‬13 min walk
  • ‪Sandy's Café - ‬5 min walk
  • ‪The Dive Bar Shirt Club - Grub House - ‬12 min walk
  • ‪El Siboney Restaurant - ‬10 min walk

About this property

The Palms Hotel

At The Palms Hotel, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. Free offsite parking is available if you drive. The front desk has multilingual staff that can help with concierge services, securing valuables, and luggage storage. Additional amenities include a microwave in a common area, a computer station, and a garden.
Guests can expect to find flat-screen TVs with cable channels. Other standard amenities include ceiling fans and free toiletries.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Apr 26 - Apr 27
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Bar (THU-SAT)

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 55 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total (100 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-9:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is available during limited hours. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

Frequently asked questions

What can I see within easy reach of The Palms Hotel?

This guesthouse is situated in Old Town Key West within a short 12-minute walk of Duval Street and also 18 minutes on foot from Florida Keys Beaches. You'll also find Ernest Hemingway Home and Museum and South Beach within a short drive.

How much does it cost to stay at The Palms Hotel?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at The Palms Hotel on Apr 19, 2026 start from $388, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Palms Hotel?

Yes, though parking is limited parking.

Does The Palms Hotel include a casino on the premises?

No, The Palms Hotel doesn't have a casino.

Will I find an indoor pool at The Palms Hotel?

No, this guesthouse doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

Is The Palms Hotel good for couples?

Couples will appreciate amenities like a poolside bar, an outdoor pool, and a free daily breakfast at this guesthouse.

Does The Palms Hotel have a hot tub?

No, this guesthouse doesn't have a spa tub.

Does The Palms Hotel have a restaurant with a breakfast menu?

Yes, The Palms Hotel serves free continental breakfast at Papa Jack's Bar (THU-SAT) each morning.

Will The Palms Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Palms Hotel for a fee of USD 55 per pet, per night.

Does The Palms Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this guesthouse.

How close is the airport from The Palms Hotel?

The closest major airport to The Palms Hotel is Key West Intl. Airport (EYW), which is 3.1 mi away (8 minutes by car).

Can I book a room with a balcony at The Palms Hotel?

No, there aren't any accommodations with balconies at The Palms Hotel.

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1005 reviews
Rating 8 - Good. 248 out of 1005 reviews
Rating 6 - Okay. 98 out of 1005 reviews
Rating 4 - Poor. 36 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacob

Stayed 2 nights in Feb 2026

10/10 Excellent

Natalie Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was my second time at the palms and we enjoyed it! Clean, friendly staff and hospitable. We will definitely go again! Great breakfast too!
Stayed 4 nights in Feb 2026

6/10 Okay

David

Liked: Cleanliness
The hot water in the shower was limited at best. It also took 3 to 4 minutes before it would get up to the room. The hot water in the sink was nonexistent. I was not at all happy with the parking situation, as I have a heart condition and had to park two blocks away and carry my bags.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kevin, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the stay
Stayed 4 nights in Dec 2025

6/10 Okay

Muralikrishna Narayanareddy

Stayed 1 night in Dec 2025

10/10 Excellent

Bikramjit

Stayed 2 nights in Dec 2025

2/10 Terrible

Shereez

Stayed 1 night in Dec 2025

8/10 Good

theresa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super cute and comfy, bike rental was conveniently right there. Staff was friendly, breakfast was enough to get your day started, but the coffee sucked. Sorry guys but coffee is a must have in the morning. Would definitely be back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 3 nights in Dec 2025

10/10 Excellent

Donald

Stayed 1 night in Dec 2025

10/10 Excellent

Chisato

Room was clean, staff were nice
Stayed 7 nights in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for a couple days. Clean and a great staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In such Key West style!!! Clean rooms outstanding customer service. Great location. We will be. Ack
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 4 nights in Dec 2025

8/10 Good

Greenwood

Liked: Cleanliness, staff & service
Simply serving coffee in real cups would make a big difference. Skip the breakfast, great local restaurants right around the corner. Wonderful Staff, great recommendations on food and things to do.
Stayed 7 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 5 nights in Nov 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. Access to the pool was nice and the pool stayed open until 10 which was great! Parking was hard by to find close by! We left before breakfast was available because we had to catch the ferry to Fort Jackson.
Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
The pool area was quiet and very relaxing. Loved that there was a poolside bar. Room was very clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Merinda

Liked: Cleanliness, staff & service, amenities
Staff super friendly and helpful. Very charming.
Stayed 1 night in Dec 2025

10/10 Excellent

jENNIFER

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating to store bags before and after check-in/check-out. It was .8 mile from the Ferry, and 1.2 from Duval St. Most thibgs walkable if you are experienced in those distances. The Palms was great, great room, and pet friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Rona

Stayed 1 night in Dec 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and the grounds were adorable
Stayed 1 night in Nov 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd give it 5 stars easily if our room wasn't next to pool which is VERY noisy! They also mounted the toilet directly up against the sink so you can barely sit on it. Breakfast was decent, but needs to start earlier in the morning. The room was VERY clean, had USB ports in the lamps & a mini fridge. The bed was super comfortable!
Stayed 4 nights in Nov 2025

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