Bertam Resort and Water Park Penang

4.0 star property
Family-friendly resort with 3 restaurants connected to the convention center in Kepala Batas

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Photo gallery for Bertam Resort and Water Park Penang

Swim surrounded by a sleek, contemporary design featuring a glass floor and vertical wooden slats.
Relax in a spacious room with a bathtub, comfortable bed, and ample storage.
Relax in a spacious living area with a comfortable sofa, round coffee table, and decorative vase.
Experience the grandeur of our lobby, featuring a high ceiling, intricate wall pattern, and elegant chandelier.
Two islands connected by a bridge, surrounded by calm waters and a dock, offering access to water-based activities.

Popular amenities

  • Bar
  • Hot Tub
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

Map
12854 Jln Tun Hamdan Sheikh Tahir, Kepala Batas, Penang, 13100
  • Penang Golf Resort
    ‪3 min drive‬
  • Allanze University - College of Medical Sciences
    ‪3 min drive‬
  • Sunway Carnival Mall
    ‪15 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪43 min drive‬

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Room options

Deluxe With Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Double Room

  • 284.7 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Suite

  • 604.9 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Club Suite

  • 678 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

Deluxe King

  • 320.2 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • 320.2 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Deluxe King with Balcony

  • Sleeps 2
  • 1 King Bed

Iris Pool Suite

  • 1352 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Family Quadruple Room

  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Loft, 3 Bedrooms, Pool View, Executive Level

  • 1162 sq ft
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 284.7 sq ft
  • Park view
  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Premier

  • 462 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Violet Pool Suite

  • 1139 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

About the neighborhood

Kepala Batas

Located 1.3 mi (2.1 km) from Penang Golf Resort, Bertam Resort, Penang is within a 15-minute drive of other popular attractions like Ninth Emperor God Temple. This 282-room, 4-star resort welcomes business and leisure travelers with a full-service spa, a water park, and 3 restaurants. It's connected to the convention center in central Kepala Batas, and a short drive from Bertam Souk & Water Park and Allanze University - College of Medical Sciences.

What's nearby

  • Bertam Souk & Water Park - 15 min walk - 0.9 miles
  • Penang Golf Resort - 3 min drive - 1.5 miles
  • Kepala Batas Golf Club - 3 min drive - 1.5 miles
  • Allanze University - College of Medical Sciences - 3 min drive - 1.9 miles
  • Sunway Carnival Mall - 15 min drive - 12.8 miles

Getting around

  • Tasek Gelugor Station - 17 min drive
  • Penang Intl. Airport (PEN) - 48 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪OldTown White Coffee - ‬19 min walk
  • ‪Baeshake Cafe - ‬4 min drive
  • ‪Qah-Wa Cafe - ‬17 min walk
  • ‪Terra Tea Kaw - ‬5 min walk

About this property

Bertam Resort and Water Park Penang

Family-friendly resort with 3 restaurants connected to the convention center in Kepala Batas
Guests of Bertam Resort, Penang have access to a full-service spa, a water park, and karaoke. Onsite parking is available, both free self and paid valet parking (MYR 40 per night)—also useful is limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this spa resort include an outdoor pool, a lazy river, and a children's pool.
50-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free minibar items, MP3 docks, and safes are also available. Change of towels is available on request.
A health club and a water park (surcharge) with a lazy river are featured at the resort. 5 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Filipino, German, Hindi, Indonesian, Malay, Thai

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 6-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free secured, covered self parking on site
  • Secured, covered valet parking on site (MYR 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 56 for adults and MYR 35 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Citrus
  • Essoura
  • Kasbah
  • Le Grill

Things to do

  • 18-hole adjacent golf course
  • 5 hot tubs
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Karaoke
  • Lazy river
  • Library
  • Optional golf privileges
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Steam room
  • Water park
  • Yoga classes

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Pool toys
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Conference center (35,000 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • High-pile carpet in room
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - February 2023
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • MP3 dock
  • Smart speaker

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for MYR 150.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 56 for adults and MYR 35 for children
  • Covered valet parking fee: MYR 40 per night (in/out privileges)
  • Rollaway bed fee: MYR 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses solar energy.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Long-term renters welcome.
  • Free in-room WiFi has a 6-device limit.

Property is also known as

Bertam Resort Penang
Bertam Resort Water Park
Bertam Resort, Penang Resort
Bertam Resort, Penang Kepala Batas
Bertam Resort, Penang Resort Kepala Batas

Frequently asked questions

What is there to do around Bertam Resort, Penang?

This resort is located in Kepala Batas within a short 15-minute walk of Bertam Souk & Water Park. You'll also find Penang Golf Resort and Kepala Batas Golf Club within a short drive.

Is parking available on site at Bertam Resort, Penang?

Yes, self parking is offered for free at the resort. Valet parking is available for MYR 40 per night with in/out privileges. Accessible parking, electric car charging, and electric bike charging are also available.

Is a spa located at Bertam Resort, Penang?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, couples treatments, and reflexology.

Does Bertam Resort, Penang feature a casino at the property?

No, Bertam Resort, Penang doesn't have a casino.

Will I find an indoor pool at Bertam Resort, Penang?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and 5 hot tubs. Guests have pool access between 7:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Bertam Resort, Penang?

There are many amenities for couples at this resort, including in-room massages as well as an outdoor pool and a poolside bar.

Are there hot tubs at Bertam Resort, Penang?

Yes, guests can enjoy 5 spa tubs at this resort.

Does Bertam Resort, Penang feature a restaurant that includes a breakfast menu?

Yes, Bertam Resort, Penang has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Bertam Resort, Penang allow pets to stay for free?

No, pets and service animals aren't allowed at Bertam Resort, Penang.

Are there connecting rooms at Bertam Resort, Penang?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Bertam Resort, Penang?

The closest major airport to Bertam Resort, Penang is Penang Intl. Airport (PEN), which is 27.2 mi away (48 minutes by car).

Are there rooms with balconies that I can book at Bertam Resort, Penang?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy park or garden views.

Does Bertam Resort, Penang have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Bertam Resort, Penang.

Bertam Resort and Water Park Penang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 18 reviews
Rating 8 - Good. 5 out of 18 reviews
Rating 6 - Okay. 0 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

10/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kaori

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

LANCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed and decorated. Staff service excellent and beautiful pool area Kechmara soa was also excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Oct 2024

10/10 Excellent

Nik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2025

8/10 Good

Norhuda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Muhammad Abqari Fiqri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

junaidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Abdulla

Stayed 3 nights in Aug 2024

10/10 Excellent

Siti Rohani, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the resort is very unique. 👍👍👍
Stayed 2 nights in Apr 2024

2/10 Terrible

Lee Jun

Disliked: Staff & service
My room was not made for the day and when I called was told no housekeeping until 9am the next day. Limited drinking water supplied to room. Only 1x750ml water then you are charged additional for drinking water! Ridiculous!
Stayed 2 nights in Sep 2023

10/10 Excellent

MOHD SHAHRIL BIN HJ MD

Liked: Cleanliness, amenities, property conditions & facilities
Pool is amazing
Stayed 1 night in Apr 2023

10/10 Excellent

Chee Labb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable for the entire family… the staff even arrange an interconnected room for us!
SunRise View
Sunset View
Pool Water is clean & warm…
Next to its own water park
Stayed 3 nights in Apr 2023

10/10 Excellent

Ahmad Fariz

Stayed 1 night in Feb 2025

8/10 Good

izzah

Stayed 1 night in Sep 2024

8/10 Good

Yutaro, chigasaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良いホテルでした。
Stayed 4 nights in Sep 2024