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Grand Palladium Riviera Resort & Spa

5.0 star property
Luxury property on the beach, with 9 outdoor pools

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Photo gallery for Grand Palladium Riviera Resort & Spa

Sauna, hot tub, Turkish bath, body treatments, body wraps, body scrubs
Lake
Private beach, white sand, sun loungers, beach umbrellas
Lake
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • On private beach
  • All inclusive
  • Hot Tub
  • Spa

Explore the area

View in a map
Caretera Chetumal-Puerto Juarez, km. 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪7 min drive‬
  • Yal-ku Lagoon
    ‪10 min drive‬
  • Half Moon Bay
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪86 min drive‬

Room options

About the neighborhood

Kantenah

Grand Palladium Riviera Resort & Spa places you within a 15-minute drive of popular attractions such as Akumal Beach and Half Moon Bay. This 324-room, 5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Akumal Beach - 7 min drive - 4.7 miles
  • Akumal Ecological Center - 7 min drive - 4.7 miles
  • Xpu-ha Beach - 9 min drive - 5.7 miles
  • Yal-ku Lagoon - 10 min drive - 3.5 miles
  • Half Moon Bay - 10 min drive - 5.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬4 min drive
  • ‪Guacamayas Bar - ‬8 min drive
  • ‪Mezcal Lobby Bar - ‬10 min drive
  • ‪Beach Bbq - ‬8 min drive
  • ‪Lobby Bar White Sand - ‬2 min drive

About this property

Grand Palladium Riviera Resort & Spa

Luxury property on the beach, with 9 outdoor pools
Grand Palladium Riviera Resort & Spa features a private beach, a full-service spa, and 9 outdoor pools. There's free parking and an area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and 25-inch plasma TVs with cable channels. Beds sport pillow menus and down comforters, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, furnished balconies, and iPod docks are other standard amenities.
A private beach and 6 outdoor tennis courts are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

5 outdoor pools, pool umbrellas, sun loungers

Grand Palladium Colonial Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
8.2 out of 10, Very Good, 1,001 reviews
$224 nightly
The price is $271
Aug 25 - Aug 26
Total includes taxes and fees
Grand Palladium Colonial Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • 14 restaurants
  • 20 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • La Lola
  • Opavao
  • Portofino
  • Punta Emilia
  • Ribs and More

Things to do

  • 6 outdoor tennis courts
  • 9 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Windsurfing

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,415 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Turkish bath

Accessibility

  • No elevator

More

  • 2 floors
  • 9 buildings
  • Built in 2005
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 25-inch plasma TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Facilities fee: USD 10 per person, per night and includes use of: sauna; hot tub; swimming pool

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Grand Palladium Riviera Solidaridad
Grand Palladium Riviera Resort
Grand Palladium Riviera Resort Kantenah
Grand Palladium Riviera Resort All Inclusive Kantenah
Grand Palladium Riviera Resort All Inclusive
Grand Palladium Riviera Resort Spa
Palladium Riviera & Inclusive
Grand Palladium Riviera Resort Spa
Grand Palladium Riviera Resort & Spa Kantenah
Grand Palladium Riviera Resort & Spa All-inclusive property

Frequently asked questions

Are there all-inclusive options at Grand Palladium Riviera Resort & Spa?

Grand Palladium Riviera Resort & Spa is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and mini golf.

What's there to see close to Grand Palladium Riviera Resort & Spa?

This property is located in Kantenah, close to Half Moon Bay and Akumal Beach. You'll also find Xpu-ha Beach and Tajma Ha Cenote within a short drive.

Is parking available on site at Grand Palladium Riviera Resort & Spa?

Yes, self parking is offered for free at the all-inclusive property. Free RV/bus/truck parking is also available for guests.

Is there a spa at Grand Palladium Riviera Resort & Spa?

Zentropia is the property's spa and services include body wraps, mani/pedis, facials, and massages.

Does Grand Palladium Riviera Resort & Spa feature a casino on the premises?

No, Grand Palladium Riviera Resort & Spa doesn't have a casino.

Is there an indoor pool at Grand Palladium Riviera Resort & Spa?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and a hot tub.

What amenities will couples enjoy at Grand Palladium Riviera Resort & Spa?

There are many amenities for couples at this all-inclusive property, including in-room massages as well as a private beach and 9 outdoor pools.

Are there hot tubs at Grand Palladium Riviera Resort & Spa?

Yes, this all-inclusive property has a spa tub.

Does Grand Palladium Riviera Resort & Spa have a restaurant with a breakfast menu?

Yes, Grand Palladium Riviera Resort & Spa has 14 restaurants, and serves free buffet breakfast.

Does Grand Palladium Riviera Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Grand Palladium Riviera Resort & Spa.

Does Grand Palladium Riviera Resort & Spa have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Grand Palladium Riviera Resort & Spa?

The closest major airport to Grand Palladium Riviera Resort & Spa is Cozumel Intl. Airport (CZM), which is about 23.6 mi away.

Can I book a room with a balcony at Grand Palladium Riviera Resort & Spa?

Yes, every guestroom at Grand Palladium Riviera Resort & Spa comes with a furnished balcony with some featuring garden views.

Does Grand Palladium Riviera Resort & Spa host weddings?

There are wedding services available at Grand Palladium Riviera Resort & Spa if that's in your vacation plans.

Grand Palladium Riviera Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 72 out of 154 reviews
Rating 8 - Good. 43 out of 154 reviews
Rating 6 - Okay. 22 out of 154 reviews
Rating 4 - Poor. 11 out of 154 reviews
Rating 2 - Terrible. 6 out of 154 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, pool, restaurants, bars, sport area were all awesome. Staff was awesome as well.
Stayed 4 nights in Mar 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 6 nights in Jun 2017

8/10 Good

Mandy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities

Our first experience with an all inclusive

Beautiful grounds, friendly staff. Food was good, especially the desserts in the dinner buffet and the pastries at breakfast. There is a tram to transport you around the resort, but we walked everywhere and enjoyed the flora and fauna all along the way. The beach is beautiful with some snorkeling spots. On our first night, the staff left a fruit basket in the room for us to enjoy. On the last night, we were given a bottle of alcohol (though I don't know what kind, as we do not drink). But the gesture was kind. :)
Stayed 4 nights in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We checked out the same day.

Our room smelled musty and dirty. Then we moved onto the buffet where the food was inedible. Extremely disappointed and would not recommend staying here.
Stayed 5 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Okay resort; unlikely to return

The resort setting was beautiful, the pools were fantastic (especially the salt water pool), and the staff were super friendly and helpful. The room was clean and perfectly adequate. There were always plenty of chairs and umbrellas available at the pools and beach. However, the food was really not good at all. The drinks were pretty bad. The kids "waterpark" was not fun, just a few slides, most of which were so slow you didn't even slide down them. The kids club looked so boring and uninviting that the kids never went. We went to one evening show, a pirate show aimed at kids, and it was laughably bad - the out of sync dancers were actually laughing at themselves during the show because it was so ridiculously bad. And there were lots of little annoyances, like the towel shacks were always out of towels.
Stayed 2 nights in Jun 2017

10/10 Excellent

Andrea, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

I thought the customer service, amenities, and location were outstanding. I highly recommend this resort! My stay here was one of the best vacations I've ever had!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resturant

We were waiting resturant over 2hours. Thereis no reservation at all.

10/10 Excellent

Lana, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort for families!!

We stayed here with our three children and we had a great time! Very close to the beach. A very nice pool for the kids with water slides! The food was great and service was excellent! Will definitely come back!

6/10 Okay

US Midwesterner

Liked: Cleanliness, room comfort

Good beach, bad transportation and food.

The good: great beach with plenty of chairs, shade, palapas and views of ocean. The room was nice with a door to the bedroom giving us privacy from the TV room and kids fold out bed. 2 TV's--one for us and one for the kids. The jacuzzi bathtub was great, had a spray head so could get sand and major dirt off of kids before bath and they loved it. I liked the coffee pot in the room. The maybe: Lots of wildlife (Coati, Agoutis, squirrels, iguanas, raccoons) but was worried about the spread of disease or even attack due to the large number of animal packs. Rabies????? Many people were feeding the loads of animals hanging around the beach and rooms. Cute but wild animals are dangerous to people. The downright bad: Everyone wants a tip, carry lots of small cash. What a pain. The transportation was impossible. Most is reserved for some sort of time share deal they have going on and they do not have any interest in picking up the regular folks. One driver said to us (2 young kids and we are over 65) "it not too far (it was about a ten minute walk) just walk !!!" We had no choice, so we walked. Forget the boat--it is reserved for the time share folks most of the time. The food looked great but tasted terrible most of the time. I'm not sure why. We are veteran Mexican visitors and generally love the food but not here. For example, the rice must have been on display too long and stirred up to incorporate hard overcooked pieces with the rest. Desserts were OK, not gre

6/10 Okay

sandra p

Liked: Cleanliness, property conditions & facilities, room comfort
To difficult to reserve the restaurants. For the money paid should be easier to have access to restaurants different from the buffet

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

maurice, toronto canada

Disliked: Staff & service, property conditions & facilities

Very large facility

Found the resort very large . Food was very good and wait staff very helpful. The front desk not very accommodation and sometimes even rude. Overall experience not bad no need to go back.

6/10 Okay

Claire

Liked: Staff & service, property conditions & facilities
Wifi was not good , entertainment has been the same for 10 years , had to call to get room Cleaned

2/10 Terrible

Arik

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not for everyone

Very noisy. Do not expect to be able to go to bed early. Bad food. The only place in Mexico that I got a stomach ache.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful experience!

We are a family of 5 with a 9yo and twins of 5yo. We just wanted to find a nice place to relax with a kids club to leave the kids for few hours a day. This resort totally exceeded our expectations. The room and all the places at the resort were very clean and functional. The resort had a lot to offer (many restaurants, activities, bars and more). All the people working at the resort were nice, helpful and kind. The kids club offered a lot of fun activities to engage kids of all ages; the manager and all the girls working there were amazing!!! My kids never wanted to leave the place!! We had great time there and I recommend 100% this resort!

10/10 Excellent

Jonathan, Gibraltat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Holiday

Great resort to go to for families.loads to do inresort entertainment team was brilliant.Loads of food and drinks all inclusive.Great beach too and lovely pools.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice resort but the beds...

I had a great time at the resort, spent most of my time ar the beach side salt water pool. A handful of the restaurants were less than good, the tapa and Italian restaurants were awful. The Brazilian restaurant was amazing as well as mexican and sea side. Staff was very helpful. The rooms were nice but the beds were the worst.

8/10 Good

Jose, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
it was a great week. The hotel was nice and everything was easy to get to. La Rocas Bar and the salt water pool were nice and by the room. The food was good and the people were nice and friendly. They were very helpful. We will be going back.

8/10 Good

Beach Bum, McAllen TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All inclusive on the beach

Great hotel with covered walkways. Has really cool salt water pool with tropical fish swimming in it. Hotel beach borders a reef with lots of places to snorkel. Mini bar in room wasn't the best but you could walk up to a number of bars on the property and get whatever you wanted. Close to Tulum ruins and Xel Ha water park. Good for families or adults only.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Very family friendly resort

Hotel description from Trip Advisor was spot on. Huge complex, nice pools, friendly staff. Foods was reasonable although found temperatures luke warm. The Ribs & More restaurant was extremely slow, perhaps not sufficiently staffed. The cleaning of the room was excellent up to the last full day when the bathroom needed more attention All in all, the resort was quite nice.

8/10 Good

Familyof5, Iowa

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Excellent Location, ok food, poor service

The location of this hotel is amazing! Beautiful setting, well taken care of grounds, pools, lobby, etc. Views were better than I could have imagined. Tons of things to do - and very kid friendly environment. Food is decent, lots of buffet options, but disappointed in the high end reservation places overall selection and presentation. The rooms are ok, nice bathrooms - but the beds are tiny and very low quality. The quality of the beds left my wife and I stiff and uncomfortable for he whole week, often sleeping very poorly. Air conditioning in room don't work so well - everything in our room was always damp, even the bedding and our clean clothes tucked away in the closet. The worst part about the trip was the house cleaning - it was very unreliable. Several times they cleaned our room but forgot things like towels and toilet paper. Had to call front desk and ask several times and took over an hour each time. One night our family of 5 was sandy and salty from the ocean, all waiting to get cleaned up for dinner reservations and we had one towel to share. Called front desk for the 3rd time this week to remind them we need fresh towels and it took over an hour. We were late to our restaurant - and never did get the towels so we shared the one towel and left. To me this doesn't happen at 4 star - and if it did they would certainly make it up to you. We were offered nothing, not even an apology.

2/10 Terrible

AliK, Minnesota

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible hotel. Do not stay.

This was my 6th time traveling to the Caribbean and by far the worst hotel I've stayed at. The hotel does not offer 2 queen beds even though the listing says it does, the bed and pillows were hard as a rock, the food was mediocre at best, wifi didn't work in the rooms, it took 1 hr and 45 to get through dinner with zero refills or attention and they refused to give out bottles of water only tap water so you are limited to the 4 bottles in your room a day. Overall it was a terrible experience.

10/10 Excellent

Annette, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprising service & amenities for the price

We traveled to this resort with two small children and had a wonderful experience on and off the resort. There is plenty to do for the whole family on the resort, but we were also clise enough to visit mayan ruins and cenotes. The resort itself was beautifully appointed and the staff incredibly helpful and welcoming. If you go, do not miss the world class spa (wow). Also, to boot, there were iguanas, monkeys, birds, & other cool animals wandering about tge grounds. Oh, and make sure to arrange transport from the hotel from the airport, since taxis may be hard to come by during busy seasons. We highly recommend this place for a relaxing, beautiful family vacation.

10/10 Excellent

Catie, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and relaxing

We had a wonderful stay for our honeymoon. Even though it wasn't adult only we were still able to have our privacy!