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  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Place, Akumal Ecological Center
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪69 min drive‬
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Room options

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • Garden view
  • 554 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

8.0 out of 10
Very good
(11 reviews)
  • Garden view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.6 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront | Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachfront

  • Sea view
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Kantenah

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive places you within a 10-minute drive of popular sights such as Puerto Aventuras Marina and Akumal Beach. This 170-room, 5-star property has 6 outdoor pools along with indoor private hot tubs and a private beach.

What's nearby

  • Cenote Azul - 4 min drive - 4.7 miles
  • Cenote Cristalino - 5 min drive - 4.9 miles
  • Akumal Beach - 5 min drive - 4.7 miles
  • Akumal Ecological Center - 5 min drive - 4.7 miles
  • Ecopark Kantun Chi - 5 min drive - 5.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Pueblito Lindo - ‬7 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min drive
  • ‪Ikebana Japanese Restaurant - ‬7 min drive
  • ‪Arrecifes - ‬4 min drive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a free water park, a children's pool, and a 24-hour gym.
Guests can expect to find free WiFi and Smart TVs with cable channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and furnished balconies. Change of towels is available on request.
A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
8.4 out of 10, Very Good, 1,000 reviews
$349 nightly
The price is $422
Apr 20 - Apr 21
Total with taxes and fees
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 34 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

Are there all-inclusive rate plans at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking and sailing.

How much does it cost to stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

As of Mar 21, 2026, prices found for a 1-night stay for 2 adults at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive on Apr 20, 2026 start from $697, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

This property is located in Kantenah, close to Akumal Beach and Puerto Aventuras Marina. You'll also find Xpu-ha Beach and Cenote Azul within a short drive.

Is there parking available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, uncovered valet parking is offered for free at the all-inclusive property.

Is there a spa at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, body treatments, facials, and mani/pedis.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a casino on the premises?

No, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools.

Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive good for couples?

There are many amenities for couples at this all-inclusive property, including a private beach and 2 beach bars plus some guestrooms feature private pools.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has 15 restaurants, and serves free full breakfasts each morning.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive though service animals are welcome.

Are there connecting rooms at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

The closest major airport to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is 29.7 mi away (263 minutes by car).

Are there rooms with balconies that I can book at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, every guestroom at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive comes with a furnished balcony with some featuring sea or garden views.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive if you plan to say "I do" during your trip.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 275 reviews
Rating 8 - Good. 52 out of 275 reviews
Rating 6 - Okay. 25 out of 275 reviews
Rating 4 - Poor. 9 out of 275 reviews
Rating 2 - Terrible. 6 out of 275 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

DANIEL

Liked: Cleanliness, property conditions & facilities
They SCAM YOU with the $600 hotel credit. Is nothing but a sad coupon book. I requested to change rooms because the room had a bad humid smell. They never called me back. I also requested a bottle sterilizer 3 times and I never got it. They pretend they care but they wont do anything like this guy that saw us leaving front desk to complain about the room and said: I can definitely help you out and will personally look into it; 4 minutes later was trying to sell us a time share and guess what? We never saw his face again. They gave us welcome fruits but they were rotten and had mold in it. I complained but then again no action to make things better for us. Food was a 6.5/10 Bed was very uncomfortable 3/10 What I did like was the property itself. Very green and lots of wild friendly animals to see around the property. I wouldn’t come back
Stayed 5 nights in Dec 2025

4/10 Poor

David, Minneapolis

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurants overbooked so had to eat at buffet
Stayed 5 nights in Dec 2025

8/10 Good

Trevor, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good to excellent. The only thing that is mediocre is the food esp the steaks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Margot and Al

Our butler was awesome so very helpful And nice. Our room was very clean and everyone we met was great. The amenities were such a bonus. Thank you for everything . We loved our stay there
Stayed 7 nights in Dec 2025

10/10 Excellent

Sean Patrick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A+ Stay! Clean room, lots to do! Staff so friendly!
Beautiful scenery
Nightly turn down service!
Swim up pool- FS
Stayed 4 nights in Dec 2025

10/10 Excellent

YURIY

Stayed 2 nights in Dec 2025

6/10 Okay

Sasha

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed at the Family Selection Villas with our 20-month-old and 3-year-old. Overall, it was a nice stay with some clear positives, but also a few disappointments. Pros: Family Selection offers a more private experience, including a welcome beach bag with kids’ sunglasses and water bottles (a nice exclusive touch). There is a dedicated family buffet with a play area and an exclusive family pool with fun water features for younger kids. The rooms are beautiful—we had an upgraded beachfront swim-out room and highly recommend the upgrade. Staff were very kind, especially Emmanuel our butler and Edgar at La Paisana, which had the best food on the resort. The property was very clean, cart service was efficient, and access to multiple resorts (Kantenah, Colonial, White Sands, and TRS Yucatán) was a big plus. The White Sands pool was the best one. Cons: The Kids Club/Baby Club felt misadvertised—both age groups were combined with limited visible supervision, and we did not feel comfortable leaving our toddlers. The $600 resort credit advertised via Expedia was actually a coupon book with minimum spends, not true credit. The main pool is 6 ft deep throughout, pools were not heated (even in December), food was generally bland with limited kid options, and poolside buffet items were left uncovered with flies. Entertainment was limited and better for older kids, and drinks were watered down. Overall: Beautiful resort with great staff and amenities, but better suited for older kids
Stayed 5 nights in Dec 2025

6/10 Okay

Tony, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 9 nights in Nov 2025

10/10 Excellent

nikole

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay! Wonderful attentive staff and beautiful property!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Dina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful place would definitely recommend to others.
Stayed 9 nights in Nov 2025

10/10 Excellent

Allison

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second trip to Family Selection Kantenah Riviera Maya firstly because our kids (5 and 7 this year) just LOVED the daily kids camp so much. The staff there (including Karen, Emma, Edu, Jazi, Lore, Maritza) were just wonderful and the kids didn't want to leave at the end of the day. We upgraded to the 40 building, the beachfront one and had an absolutely incredible suite with two huge rooms and two full bathrooms, as well as a private hot tub on the spacious balcony. The upgrade for the space and proximity to the beach and view was worth it. The room was just HUGE. The dedicated butlers for building 40 were also terrific (Emmanuel and Luis) and were available to help us with anything we needed by Whatsapp. The Family Selection beach is notably better than the other beach areas as its much less crowded and much more space between chairs. Worth the upgrade! The beach itself is great and wonderful for kids because it stays relatively shallow really far out, but there are some gentle waves to not make it boring. Even our 5 year old who is not a strong swimmer could have fun a fair ways out. If you encounter rocks while walking in, shift down the beach, there are plenty of white sand only areas to walk far out in the bathtub temp water, as fish swim around you! One day a big nest of seaweed accumulated in our area but it had moved off by the next day. Tips: Bring sunscreen, its exorbitantly priced at the gift shop (though there is a communal bottle at Family Select beach).
Stayed 7 nights in Nov 2025

10/10 Excellent

Anatoliy

Liked: Cleanliness
Stayed 7 nights in Nov 2025

6/10 Okay

Jatin

Traveled with family
Liked: Cleanliness
The uograded room in building 40 had an amazing view. Rooms were recently renovated with modern look and feel. VEGETARIANS BEWARE! VERY LIMITED SELECTION.... Even the formal dinner restaurants were subpar at accommodating vegetarians. Resort is lacking in quality and features and needs significant improvements compared to other 5-star resorts and other Grand Palladium properties I have stayed at before. The only savior for this trip was the upgraded room with an ocenfront view.
Stayed 4 nights in Nov 2025

10/10 Excellent

Brittany Lynn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was always cleaned up when we came back with fresh towels, clean sheets, and fun set ups for the kids
Stayed 5 nights in Nov 2025

8/10 Good

Shelina

Liked: Cleanliness, amenities, property conditions & facilities
Very large resprt
Stayed 8 nights in Nov 2025

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have been going to the Mayan Riviera location for 25 years. And this is the nicest family all inclusive resort we've ever been to. Their restaurants are by far the best their main pool at Family selection is quite deep. So be sure to bring a floatie for little kids yes the family selection Beach and bar are the best so be sure to find that.
Stayed 6 nights in Nov 2025

10/10 Excellent

Annalina

Stayed 3 nights in Nov 2025

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service, property conditions & facilities
A great family trip. Super nice hotel.
Stayed 4 nights in Nov 2025

6/10 Okay

Errica Fehr

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2025

8/10 Good

Carla

Stayed 7 nights in Oct 2025

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Oct 2025

10/10 Excellent

oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice for a family trip
Stayed 5 nights in Oct 2025

10/10 Excellent

oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very large hotel with facilities that aren’t new but are in very good condition. There’s some wear and tear, but it’s normal for its age and the high guest traffic. The staff is very attentive and helpful. We had the chance to stay in one of the villas with butler service, and that was a huge plus because they truly assist with everything! One point to consider: the restaurant by the pool is open-air, and many animals such as birds and coatis enter it. This is somewhat unsanitary since they climb onto tables to eat leftover food, and the staff has limited ability to keep them away. There are also placemats placed on the tables that are never changed and are rarely, if ever, cleaned — which, combined with the presence of those animals, could pose a health risk. If you’re traveling with children, I think this is one of the best options you can find in the area, as the hotel is not only designed but also operated to ensure kids have a great time. It offers excellent facilities for them, such as a swimming pool, a water park, and a lovely kids’ club, as well as multiple well-organized activities.
Stayed 1 night in Oct 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephanie Lynn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very clean, the staff was friendly and always available. The only negative was all of the mosquitos
Stayed 5 nights in Oct 2025