This is my second time staying at the Turtle Bay Villas on the North shore, and we enjoy the property, especially when you are a family of five. The three-bedroom villa gives everyone their own space, and it reduces the cost of going out when you can have breakfast and lunch in the villa, considering every time you eat out, it's a small fortune with my adult kids. The check-in process was smooth, and I even received an email that I could check in early at 2 pm ( I received the email at almost 3 pm, but no big deal. We were staying in Waikiki a few days before we traveled to the North Shore.) The only issue I had was If you are flying back to the mainland, your flight usually leaves at 8 pm, and I typically pay for an extra day so we don't have to think about what we're going to do for 8 hours when you check out time is 10 am. I tried several times to send emails and calls to do so. Still, I didn't receive a response from the property manager until the night before our check out, saying, sorry, we have other people coming in, so we can't accommodate you at late checkout. I understand this is partly my fault, as I should have planned better, but I did email and call several times with no response, and next time I will book the extra day upfront like I usually do !! But other than that, I highly recommend staying at the villas. Super lovely and great location if you are in a group or have a family.