Our first impression was not great and it kind of stayed at that level throughout our stay. Knowing that check-in was at 4pm, our family of 5 took our sweet time at the airport and arrived at around 3:30pm. We looked through the window and saw that the unit was empty and dark so we contacted the manager to ask if we could enter a bit earlier. They denied our request, saying that someone still needed to come to inspect the unit before we entered. So either the manager lied or our unit was not inspected as, apparently, they required.
The unit was not great and we would not stay here again.
Here were some of our issues:
- At least 3-4 of the days during our stay, the grass at the golf course was being cut and it was really loud; too loud to sit outside on the patio.
- Our kitchen light did not work, which we did not realize until I tried to make dinner after our arrival so I had to cook with the dim light above the stove. Their "24 hour" service number did not get back to us until I texted several times over the night and through next morning. To their credit, someone did come and fix the light that next day. Their service number, although not available 24 hours, was the most helpful during our stay (more on that later).
- A minor point but instructions were not all that clear and the instructions texted to us vs instructions in the link emailed to us vs instructions printed and left in the unit had discrepancies.
- Last, but not least, the gate code to enter parking was changed mid-stay and that was not communicated to us. We only found out because we were stuck outside the gate, late at night in the dark, with our tired and hungry 3 littles in the car, on our drive back from a long day at the beach. We contacted both the manager and the service numbers, as well as the number on the keypad and the only person to contact us with the correct code was the service number. Unfortunately, it wasn't until the following morning.
A few other things to note about the community in general:
- The front desk doesn't really do anything other than collect money for parking. They are not helpful with any questions regarding your unit.
- The pool was murky throughout our stay.
We would not recommend this property. Based on our stay, the price was too high for unorganized, difficult to reach, and inflexible management. And although the greens were pretty, they were also pretty loud.