There was bad communication prior to arriving. At 400pm once inside the house we found all the beds were unmade, sheets, pillows, used towels and blankets thrown on the floor, hair left on the floor and in the shower, old food left in the fridge. Certainly, no beverages as promised which was in the welcome email. Contacted the number provided and received false information about getting the problem solved quickly. It wasn’t till 0930p that someone arrived to clean just the bathrooms. We had to do the laundry of the sheets, towels and blankets ourselves and it’s a good thing we did as the person who was sent to clean had no spare linens. Due to the laundry taking so long we had to make a Wal-Mart trip at 1030p to buy towels and blankets. First night of our dream vacation in New York was ruined and we spent the night preparing the location by doing laundry, vacuuming, and cleaning. Very poor response from the owner, never really cared to see what problems we had and the issues that we dealt with. Pictures of the outside front of the house are misleading; the house is on a very steep hill.