8/10 Good
Jose, Edinburgh
Sep 27, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is superb but there are two things which were dissapointing, the Sherry shop in the hotel was closed even though it had an opening timetable and the other which is the one really dissapointing iz that the Hotel parking facilities are used also as a public parking and that being a guest in the hotel i get charged 50% of the parking which for 30 min that i had my new car i just picked up, it cost me 1.25 eur, what in my viiew it lower the hotel standard to very dissapointing, considering the amount of money i spent there. As a Google guide, I consider two issues shouldcbeclokked at , one that for a 4 star hotel, the parking should be exclusive only for guests and it should be complimentary. As being a public parking the last thing ne wants is to arrive from a long trip and not be abore to park in the hotel because the public may have occupied the limited spaces available as with restaurants, pubs and other hotels nearby without parking ,it may be used for someone who is not a guest, just to go to a nearby restaurant, impeeding the actual guest, who is paying a substantial amount for his stay, to be able to start his stance, with a true welcoming feeling.
I believe the parking charge issie it lowers their rating to 3 stars when the rest it is really a beatiful experience, especially, in a town so remarkable and touristic as Jerez de la Frontera.
Just for a few extra euros, i found it really a lack of class and business vision.
Jose
Stayed 1 night in Sep 2025
