We have stayed at this location for years with no issues. This is the first year we stayed in this unit & had vacassa as a manager. To start, the condos sliding glass door to the patio was broken & did not have a handle. It took Vacassa two days to bring a temporary fix. The curtains & Rod in the living room were broken.
The carpets have rolls in them as it is coming up from the foundation. The dishes that were put away in the kitchen were not clean, the cups had sand caked onto them. We have always gotten two keys to access the beach/pool. They now only provide one key for a 3bedroom unit. Vacassa was very difficult to communicate with. When Vacassa came to the unit, they started talking about the owner of the unit & how an old lady in her 90’s owns the unit & doesn’t see any problems with it. The second night there, the power went out for 6 hours & we had to evacuate the unit as the fire alarms in the entire building were going off & firedepartment showed up.
The building only had one working elevator which made wait times long! Our last night was Friday 7/22. We went to dinner & came home to an awful smell that was not coming from any of our personal things or the trash. We ended up leaving a night early due to the awful smell. Hopefully after reading this, you realize this is not the rental you want! Proceed with caution