My family and I have stayed in this sailmaker complex for over 2 months combined over the last 4 years. The property is clean, nice and has a great location on the beach.
My issue however is with Vacasa. When we arrived, the gate code provided did not work and we did not have any running water in the entire unit. In the past, I'd reach out to the owner/property manager on VRBO and we'd sort this out quickly. I learned pretty quickly that the person from Vacasa I was texting with was nowhere near Fernandina beach, and they would not put me in contact with someone who could fix the problem. All they could do was submit a ticket. It took about 5 hours to actually hear from someone in Amelia Island who could help.
We also never got the correct gate code. Vacasa was quick to ask if I was typing it in the right way. This was all a serious disappointment given our great experiences in other units. We also paid top dollar for this condo since it was the weekend of the Amelia car show. I will definitely look to rent in Sailmaker again, but will not do it through Vacasa.