2/10 Terrible
Moussa
Viaje familiar
23 ago. 2025
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Great expectations for a bad experience
We booked a junior suite for 2 adults and 3 kids, with a double and 3 single beds, for a night.
We were looking forward to a nice evening enjoying the facilities in the suite after a 7 hour flight.
We were shocked and extremely disappointed at check-in when we were accompanied to our accommodation which was a room with a double bed. Somehow the staff did not find it odd that a family of 5 would stay in a room with only a double bed!
When asked, we were told that was our booking and if we needed an upgrade we would have to pay for it. After showing the booking details, the manager was phoned and we were told that our suite was no longer available and we would be given an additional room.
The second room was some distance from the first one. It was a nightmare because the kids did not want us to be separated.
There was no explanation nor apology, it was as if it was a service given to us.
The breakfast was good and staff at the restaurant were super friendly and helpful.
The restaurant staff made what was a disappointment at the start a much better experience.
The airport transfer fee was 23€ for each journey. The service was good and both cars were of very high standards.
The hotel is near the airport and may offer a great experience but unfortunately we did not have that. We were thinking of coming back for a longer stay but this first experience might have ruined it. I understand and appreciate that each experience is different but this was sadly ours.
Moussa
Se hospedó 1 noche en agosto de 2025