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AWA Holbox Hotel Boutique - Beach Front

4.0 star property
VIP Access

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Photo gallery for AWA Holbox Hotel Boutique - Beach Front

Front of property
Property video
Junior Room, Bathtub, Sea View | Balcony view
Front of property
Junior Room, Bathtub, Sea View | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
C. Charal, Isla Holbox, QROO, 77310
  • Place, Holbox Beach
    ‪2 min walk‬
  • Place, Bioluminescence Beach
    ‪15 min walk‬
  • Place, Punta Coco
    ‪16 min walk‬
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Room options

View all photos for Luxury Room, Bathtub, Pool View

Luxury Room, Bathtub, Pool View | Minibar, in-room safe, individually decorated, individually furnished

Luxury Room, Bathtub, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 2 Queen Beds, Bathtub, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Luxury Room, 2 Queen Beds, Bathtub, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, Balcony, Sea View

Deluxe Room, Balcony, Sea View | View from room

Deluxe Room, Balcony, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 534 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, Pool View

Superior Room, Pool View | Minibar, in-room safe, individually decorated, individually furnished

Superior Room, Pool View

9.4 out of 10
Exceptional
(3 reviews)
  • 605 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds, Partial Sea View

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, Bathtub, Partial Sea View

Premium Room, Bathtub, Partial Sea View | Minibar, in-room safe, individually decorated, individually furnished

Premium Room, Bathtub, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Double Room, Terrace, Sea View

Premium Double Room, Terrace, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Premium Double Room, Terrace, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 854 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room, 2 Queen Beds, Terrace, Pool View

Comfort Room, 2 Queen Beds, Terrace, Pool View | Minibar, in-room safe, individually decorated, individually furnished

Comfort Room, 2 Queen Beds, Terrace, Pool View

  • Sea view
  • 925 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Comfort Room, 1 King Bed, Terrace, Pool View

Comfort Room, 1 King Bed, Terrace, Pool View | Minibar, in-room safe, individually decorated, individually furnished

Comfort Room, 1 King Bed, Terrace, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 925 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room, Bathtub, Sea View

Junior Room, Bathtub, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Junior Room, Bathtub, Sea View

10.0 out of 10
Exceptional
(7 reviews)
  • Sea view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Quadruple Room, Bathtub, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Standard Quadruple Room, Bathtub, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Traditional Room, Pool View

A cozy bedroom with a large bed, two bedside tables with lamps, and a textured wall.

Traditional Room, Pool View

  • 605 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Studio Suite, 2 Queen Beds, Sea View

Junior Studio Suite, 2 Queen Beds, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Junior Studio Suite, 2 Queen Beds, Sea View

  • Sea view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Studio Suite, 1 King Bed, Ocean View

Junior Studio Suite, 1 King Bed, Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Junior Studio Suite, 1 King Bed, Ocean View

  • Ocean view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Studio Suite, 1 King Bed, Sea View

Deluxe Studio Suite, 1 King Bed, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Studio Suite, 1 King Bed, Sea View

  • Sea view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Studio Suite, 2 Queen Beds, Sea View

Deluxe Studio Suite, 2 Queen Beds, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Studio Suite, 2 Queen Beds, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Double Room, Balcony, Sea View

Deluxe Double Room, Balcony, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room, Balcony, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Quadruple Room, Terrace, Sea View

Standard Quadruple Room, Terrace, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Standard Quadruple Room, Terrace, Sea View

  • Ocean view
  • 854 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Triple Room, Sea View

Superior Triple Room, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Superior Triple Room, Sea View

  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Large Twin Bed
  • Free WiFi

View all photos for Senior Room, Pool View, Ground Floor

Senior Room, Pool View, Ground Floor | Minibar, in-room safe, individually decorated, individually furnished

Senior Room, Pool View, Ground Floor

  • 534 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, Balcony, Sea View

Deluxe Room, Balcony, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, Balcony, Sea View

  • Sea view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Studio Suite, Sea View

Deluxe Studio Suite, Sea View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Studio Suite, Sea View

  • Sea view
  • 676 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, Balcony, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Luxury Room, Balcony, Sea View

  • Sea view
  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room, Balcony, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Quadruple Room, Balcony, Sea View

  • Sea view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Apartment, Balcony, Sea View

50-inch Smart TV with digital channels

Deluxe Apartment, Balcony, Sea View

  • Sea view
  • 1388 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Premier Room, Balcony, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Premier Room, Balcony, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Isla Holbox

AWA Holbox Hotel Boutique - Beach Front places you next to Holbox Beach and Yum Balam Nature Reserve. This 33-room, 4-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and free in-room WiFi.

What's nearby

  • Holbox Beach - 2 min walk - 0.1 miles
  • Holbox Baseball Park - 11 min walk - 0.6 miles
  • Bioluminescence Beach - 15 min walk - 0.8 miles
  • Punta Coco - 16 min walk - 0.9 miles
  • Main Square - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 151 min drive

Restaurants

  • ‪the hot corner's bar - ‬15 min walk
  • ‪Tostaderia Seafood Bigfish - ‬16 min walk
  • ‪Quartieri Holbox - ‬14 min walk
  • ‪Complemento Cafe - ‬14 min walk
  • ‪La Cabane - ‬2 min walk

About this property

AWA Holbox Hotel Boutique - Beach Front

2 outdoor pools, a rooftop terrace, and free WiFi in public areas are featured at AWA Holbox Hotel Boutique - Beach Front. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. This beach hotel also has a water dispenser.
Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Bathrooms offer rainfall showers and hair dryers. Other standard amenities include balconies, minibars, and coffee makers.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

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Delek Holbox
Isla Holbox
  • Pool
  • Breakfast included
  • Spa
  • Parking included
8.8 out of 10, Excellent, 276 reviews
$202 nightly
The price is $248
May 25 - May 26
Total with taxes and fees
Delek Holbox

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fuego
  • Terra
  • Viento

Things to do

  • 2 outdoor pools
  • Beach club
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach loungers
  • Beach towels
  • Direct access to the beach
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Built in 2023
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 5000 per stay
  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Calle Charal

AWA Holbox Hotel Boutique

Awa Holbox Front Isla Holbox

AWA Holbox Hotel Boutique Beach Front

AWA Holbox Hotel Boutique - Beach Front Hotel

AWA Holbox Hotel Boutique - Beach Front Isla Holbox

AWA Holbox Hotel Boutique - Beach Front Hotel Isla Holbox

Frequently asked questions

Is a free cancellation option available at AWA Holbox Hotel Boutique - Beach Front?

AWA Holbox Hotel Boutique - Beach Front provides free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at AWA Holbox Hotel Boutique - Beach Front?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at AWA Holbox Hotel Boutique - Beach Front on May 28, 2026 start from $130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around AWA Holbox Hotel Boutique - Beach Front?

This hotel in Isla Holbox is within a 10-minute walk of Holbox Beach and Yum Balam Nature Reserve. You'll also find Bioluminescence Beach and Punta Coco Beach less than a mile away.

Will I be able to park at AWA Holbox Hotel Boutique - Beach Front?

No, there isn't parking available at the hotel.

Does AWA Holbox Hotel Boutique - Beach Front have a casino at the property?

No, AWA Holbox Hotel Boutique - Beach Front doesn't have a casino.

Will I find an indoor pool at AWA Holbox Hotel Boutique - Beach Front?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 9:00 AM and 9:00 PM.

What will couples enjoy most about a stay at AWA Holbox Hotel Boutique - Beach Front?

There are many amenities for couples at this hotel, including in-room massages as well as an ocean-view restaurant and 2 outdoor pools.

Does AWA Holbox Hotel Boutique - Beach Front have a hot tub?

No, this hotel doesn't have a spa tub.

Does AWA Holbox Hotel Boutique - Beach Front feature a restaurant that includes a breakfast menu?

Yes, AWA Holbox Hotel Boutique - Beach Front has 3 restaurants, and serves breakfast for a surcharge.

Will AWA Holbox Hotel Boutique - Beach Front allow pets to stay free of charge?

No, pets aren't allowed at AWA Holbox Hotel Boutique - Beach Front.

Does AWA Holbox Hotel Boutique - Beach Front have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at AWA Holbox Hotel Boutique - Beach Front?

Yes, every guestroom at AWA Holbox Hotel Boutique - Beach Front comes with a balcony and some offer ocean views.

AWA Holbox Hotel Boutique - Beach Front Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 357 out of 471 reviews
Rating 8 - Good. 64 out of 471 reviews
Rating 6 - Okay. 31 out of 471 reviews
Rating 4 - Poor. 8 out of 471 reviews
Rating 2 - Terrible. 11 out of 471 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Barrington

Stayed 4 nights in Feb 2026

10/10 Excellent

Ilya

Stayed 7 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
What a cool hotel! The beach was a little disappointing and there was a lot of building going on but overall, nice room - great view and very attentive staff
Stayed 6 nights in Feb 2026

4/10 Poor

ernst

Stayed 1 night in Feb 2026

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Stunning boutique hotel on the beach front, lovely spacious rooms, friendly staff who helped with recommendations, rooms were cleaned and spotless everyday. Food was on the pricier side but was delicious. No negatives about this place.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sheida

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Great services. The beach access wasn’t great - sea weeds. could be due to the timing as we were there in Jan. Otherwise everything else was great
Stayed 6 nights in Jan 2026

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, food was great, and staff was accommodating.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tashika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very excellent customer service from Miguel. The room was amazing, the pictures did it no justice. Didn’t get to try the restaurants at the hotel but the vibe from the dj and music from my room was nice
Stayed 4 nights in Jan 2026

4/10 Poor

Mariana

Traveled with family
Disliked: Amenities
Nos desilusionó que no tiene playa. Tampoco tiene suficientes camastros para los huéspedes— durante nuestra estancia intentamos pasar tiempo en la zona que tienen designada frente al mar, pero ningún día nos quedamos justo por la falta de disponibilidad de espacio. Lamentablemente tuvimos que salir a otros beach clubs en la zona que sí contaban con playa y camastros disponibles. Tuvimos otras pequeñas inconveniencias, por ejemplo una noche la llave se desactivó y no había velador por lo que esperamos un rato a que resolvieran.
Stayed 6 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all amazing, food was 5 Star and the location is perfect.
Stayed 11 nights in Dec 2025

10/10 Excellent

Fidelia

Stayed 5 nights in Dec 2025

10/10 Excellent

CYNTHIA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous room and resort with outstanding staff. Couldn’t have had a nicer stay. On our must return list!
Stayed 4 nights in Dec 2025

4/10 Poor

George

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Whilst the staff are lovely and attentive this hotel was not anything like what was marketed to us. The hotel was described as a 5 star luxury boutique hotel in a peaceful area — we found it to be the opposite of this. Feels as if the hotel is stuck between wanting to be a peaceful resort and a party hotel, whilst charging high end prices. The walls were thin which meant restless nights. Both bars of the hotel insisted on blasting music from 8am until 11pm which we could hear clearly, even with the windows closed. There is also an active construction site right next door which created additional noise from 8am until around 10pm. We were unsure if the music was being used to try and mask this. To make matters worse, on the Thursday and Friday night there was loud pumping DJ music coming from another property next door until the early hours of the morning. When we brought this to the hotel’s attention they didn’t offer any apologies or solutions. The food was good but quite overpriced for the area, even more so the drinks. We paid £20 per cocktail for two mojitos one night! Lastly, we paid a high price for a transfer from the airport through the hotel (mainly for peace of mind) and we ended up waiting over an hour for our driver to show up once we had landed. Disappointed to say the least especially considering the price we paid.
Stayed 4 nights in Dec 2025

10/10 Excellent

Maddy

Stayed 3 nights in Dec 2025

10/10 Excellent

Thomas Francis

Stayed 7 nights in Nov 2025

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely unforgettable stay at AWA Holbox and actually got engaged in our room, with fizz on the beachfront balcony. The bath on the balcony is just amazing and I loved it. The bed is super comfy, the room spacious and air con great. Lovely rooftop and nice pool around the bar. The staff were really friendly and welcoming and eager to hear how our stay was. The only couple of minor 'cons' were the nearby constructoin which one night went on until 10pm - thi was outside of the hotel;s control and they were apologetic. Another totally out of their control was the smell of the rotting seaweed which apparently is common in Holbox directly after the rainy season. The staff were up very early cleaning and scraping it off the beach each day. We will most definitely be back though - incredible. The hotel is about a 15 min walk into the town centre or a very quick golf cart taxi that cost 150 pesos.
Stayed 4 nights in Nov 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view from the room, super friendly staff, and lots of different pools and restaurants nearby to choose from. We found the food at the hotel to be fresh and delicious. The location was great, only a 15-20 min walk from the centre.
Stayed 5 nights in Nov 2025

10/10 Excellent

Mike

Stayed 2 nights in Oct 2025

8/10 Good

Ajara

Stayed 4 nights in Oct 2025

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2025

10/10 Excellent

Manuel

Stayed 3 nights in Jul 2025

10/10 Excellent

Luis

Stayed 4 nights in Sep 2025

8/10 Good

Lizandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and our room view was stunning. However, there was a very bad smell coming from the toilet when we arrived. The staff was all wonderful, but the one thing we did not like is that we visibility saw our room ready and they would not permit us to go into the room until 3pm. They kept repeating that 3 pm was the checkin time, but even at 3 pm exactly they didn’t give us the room. It’s not easy to get to the island. You fly into Cancun, then drive for 2 hours and then you need to get a boat or ferry for another 20 minutes to get to the island. And they did not even try to give us our room a little bit earlier. We arrived around 1:30 pm. I have travelled to many places in the world and I have never seen a hotel not give earlier access to a room if it was ready. They kept saying that housekeeping wasn’t finished but we had a clear view of the room and the only thing that housekeeping did when she walked in was clean the door. This is why this hotel isn’t getting 5 stars.
Stayed 3 nights in Oct 2025

8/10 Good

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Daniela and Noel made our trip. Service was great. Poole could use some cleaning but everything else was great
Stayed 5 nights in Oct 2025