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Hotel Doña Esther

3.0 star property
Hotel with free breakfast, 8-minute walk to Plaza de Ponchos

Choose dates to view prices

Photo gallery for Hotel Doña Esther

Terrace/patio
Restaurant
Lounge
Terrace/patio
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Juan Montalvo 4-44, Simon Bolivar, Otavalo, Imbabura, 100201
  • Place, Instituto Otavaleño de Antropología
    ‪1 min walk‬
  • Place, Plaza de Ponchos
    ‪7 min walk‬
  • Place, Peguche Waterfall
    ‪7 min drive‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Classic Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | 1 bedroom, free WiFi, bed sheets

Classic Twin Room, 2 Twin Beds

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Twin Beds | 1 bedroom, free WiFi, bed sheets

Classic Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, free WiFi, bed sheets

Family Quadruple Room

  • 291 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Studio Suite, 1 Bedroom

Family Studio Suite, 1 Bedroom | 1 bedroom, free WiFi, bed sheets

Family Studio Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

About the neighborhood

Otavalo

Plaza de Ponchos is a short stroll from Hotel Doña Esther, and other popular attractions like Condor Park are within a few miles (5 km). This 3-star hotel has 13 rooms and welcomes guests with free breakfast, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Instituto Otavaleño de Antropología - 1 min walk - 0.0 miles
  • Plaza de Ponchos - 7 min walk - 0.4 miles
  • El Lechero - 7 min drive - 2.1 miles
  • Peguche Waterfall - 7 min drive - 2.8 miles
  • Taxopamba Waterfall - 10 min drive - 3.5 miles

Getting around

  • Ibarra Station - 25 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 109 min drive

Restaurants

  • ‪El Otavalito - ‬6 min walk
  • ‪Tabascos - ‬9 min walk
  • ‪Restaurante Aly Allpa - ‬7 min walk
  • ‪Balcon de Imbabura - ‬8 min walk
  • ‪Las Parrillas del Tio Jessy - ‬16 min walk

About this property

Hotel Doña Esther

Hotel with free breakfast, 8-minute walk to Plaza de Ponchos
At Hotel Doña Esther, guests have access to a rooftop terrace, free WiFi in public areas, and a library. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 55 per vehicle one-way, as well as an area shuttle for a fee. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this hot springs hotel include a terrace, laundry facilities, and a garden.
Guests can stay connected with free WiFi. Wardrobes or closets are also included.
The recreational activities listed below are available either on site or nearby; fees may apply.

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9.4 out of 10, Exceptional, 42 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 5 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Onsite motorcycle parking only

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Hiking/biking trails
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 12.0 per day
  • Cribs/infant beds are available for USD 5.0 per night

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: USD 5 per night (66 ft away)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per day
  • Credit card charges are subject to a surcharge of 4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. This property only offers motorcycle parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Hotel Doña Esther Otavalo
Doña Esther Otavalo
Doña Esther
Hotel Doña Esther Hotel
Hotel Doña Esther Otavalo
Hotel Doña Esther Hotel Otavalo

Frequently asked questions

Are free cancellation options available at Hotel Doña Esther?

Hotel Doña Esther offers free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What's there to do within easy reach of Hotel Doña Esther?

Located steps from Instituto Otavaleño de Antropología, this hotel is in Otavalo, and within a 10-minute walk of Plaza de Ponchos and Galeria Gabriel Ceballos Ulloa. You'll also find Condor Park and Lago San Pablo within a short drive.

Is parking available on site at Hotel Doña Esther?

Yes, though motorcycle parking only and bicycle parking.

Does Hotel Doña Esther have a casino on the premises?

No, Hotel Doña Esther doesn't have a casino.

Is there an indoor pool at Hotel Doña Esther?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Doña Esther?

There are many amenities for couples at this hotel, including a bar and a restaurant plus some guestrooms feature fireplaces.

Are there hot tubs at Hotel Doña Esther?

No, this hotel doesn't have a spa tub.

Does Hotel Doña Esther feature a restaurant that includes a breakfast menu?

Yes, Hotel Doña Esther serves free cooked-to-order breakfasts each morning from its restaurant.

Does Hotel Doña Esther allow pets to stay free of charge?

Yes, pets stay free at Hotel Doña Esther.

Are there connecting rooms at Hotel Doña Esther?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Doña Esther?

The closest major airport to Hotel Doña Esther is Mariscal Sucre Intl. Airport (UIO), which is about 25.1 mi away.

Are there rooms with balconies that I can book at Hotel Doña Esther?

Yes, some guestrooms at this hotel offer a deck where guests can enjoy mountain or courtyard views.

Reviews

Hotel Doña Esther Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 39 out of 56 reviews
Rating 8 - Good. 13 out of 56 reviews
Rating 6 - Okay. 2 out of 56 reviews
Rating 4 - Poor. 0 out of 56 reviews
Rating 2 - Terrible. 2 out of 56 reviews

Reviews

10/10 Excellent

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel. Close to the market. Very helpful staff who organized a driver to take us to the Cuicocha Lake, and pick us up after the hike. We struggled to find a bus to Latacunga but, again, the receptionist was very helpful in contacting the bus company. Luis took us to the bus stop and made sure we got on the right bus. Great service.
Stayed 3 nights in Apr 2025

2/10 Terrible

Siamak

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to give us a single bed, when we had booked for a couple. The pictures they have posted is nothing like the property. No TV, $5 per night for parking when they list parking on property. This is for budget backpackers, not a hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jolie hôtel, très bien situé. Le personnel est très amical, c’est propre, il y a 4 choix de petits déjeuner c’était très bien. Ça a été très facile de trouver du stationnement
Stayed 1 night in Jan 2025

10/10 Excellent

Sheryl

Traveled with group
Liked: Property conditions & facilities
Staying at Dona Esther was a wonderful experience. The rooms are charming, clean and well decorated. The staff were friendly and helpful. There was a feeling of happiness and warmth among the staff. The courtyard and the restaurant are pretty and cozy. Our food was excellent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here but it was very comfortable, homely, and the staff were super helpful. I'd definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful in arranging transportation and a tour.
Stayed 3 nights in Aug 2024

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pretty hotel in a quiet location near the main square. Lucy and Wendy were really friendly and helpful. The restaurant was fantastic, great quality for a very reasonable price. Would definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lesley

Stayed 4 nights in Oct 2023

8/10 Good

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good restaurant and a very convenient location
Stayed 3 nights in Oct 2023

10/10 Excellent

Audrey, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with friendly, helpful staff. The restaurant is top notch too. I highly recommend this place!
Stayed 2 nights in Sep 2023

10/10 Excellent

Rhian

Liked: Cleanliness, property conditions & facilities, room comfort

Brilliant hostel, great location, good food.

Doña Esther was lovely. I requested a quiet room and had a great night’s sleep. The bed was comfy and, although the weather was a bit chilly in the evening, they provided a thick extra blanket for the bed, so I was plenty warm enough to sleep. The shower had lots of lovely warm water and internet was reliable. Even better, the on-site restaurant was brilliant. Breakfast was lovely but the evening meal even better. Really delicious food. I would definitely stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Emily, Brighton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this place! Wonderful shower, great staff, food is delicious and centrally located. We came once and returned within 2 weeks. Really like it here!
Stayed 1 night in Aug 2023

10/10 Excellent

Emily, Brighton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a true hidden gem. It has a beautiful courtyard, delicious food, and wonderful staff. The rooms are very clean and have antique locks and keys. The bed was really comfortable and the shower was nice and hot. The restaurant has a brick oven and great food. I will definitely return.
Stayed 1 night in Aug 2023

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very clean and thoughtful touches like filtered water for guests. Restaurant is excellent. Staff was wonderful and really helped us out when I had a health issue during our stay. Would highly recommend!
Stayed 2 nights in Apr 2023

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostal Dona Esther is in an excellent location for a stay in Otavalo. Though close to the activity, the courtyard creates a quiet, peaceful atmosphere. The rooftop terrace is nice for views and hanging out. There is a covered section in case its raining. Lucy and all the staff were excellent, attentive, helpful with all things. The included breakfast allowed for many options and was ample and delicious. Dinner is one of the best in Otavalo. Rooms are smallish, but adequate, hot water plentiful, daily service. Purified water is available. Wonderful place, all you need.
Stayed 3 nights in Feb 2023

10/10 Excellent

blake

Stayed 1 night in Jan 2023

10/10 Excellent

JUAN MARTIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 1 night in Jan 2023

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel! Restaurant was great! We had trouble locating the hotel and had to ask local business, but the pin drop did take us as close as could be. Not good signage when it’s dark out.
Stayed 2 nights in Oct 2022

10/10 Excellent

Lil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the owners were very friendly and informative. Staff went out of way to assist us. Great breakfast.
Stayed 1 night in May 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot!

Lovely spot, close to the market.The staff was extremely helpful. Really enjoyed our stay!
Stayed 1 night in Mar 2022

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay for 1 night

Very small hotel but nice location. The only complaint we had was there was a dog that barked almost all night and kept us awake! It’s quite open aired so we heard every noise.
Stayed 1 night in Dec 2021

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The location is excellent. The food was unbelievable and totally delicious.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic hotel. Great location. Very good restaurant. Helpful staff.
Stayed 1 night in May 2021

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice , clean and great location

This place is right in the middle of the town, walking distance to the famous Saturday market, close to restaurants, very nice and helpful staff, the room is basic nothing fancy but very clean and there’s hot water, very good breakfast. I highly recommend this place especially for mid budget.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Property is mostly charming and the staff is fantastic-Lucy, Vladamir and the rest were great. Property is a little downtrodden however and we felt quite expensive for Ecuador. Parking costs $4 per day but they charge extra for additional hours. Cleanliness could be improved but not bad overall. Food is good especially pizza and breakfast. Location is great right next to the market. We ended up paying about $50 per night with the parking added in. Should be no more than $35
Stayed 2 nights in Mar 2021

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