the hotel is very nice and the staff friendly but the bad thing about it is that there is no fridge or microware in the room and a fridge is essential
Buena atencion
Muy bien cuidado el hotel
Very nice
They preview a pool yet the pool is dirty and out of order, the room smelled of smoke
I did like the room size. We thought the pool would be accessible but was closed and not filled. Restaurants arent convenient to walk to if your not driving. This property really does sit directly next to the highway, so expect roadway noise all day and night if your room located on that side of the hotel. Overall its just OK, not the best Doubletree I've experienced. Plus they didnt give us our warm cookies at all!
The view
Very nice hotel
Great employees with great knowledge and understanding of the whole hotel!
The hotel had a nice looking exterior, but the room had a window that wouldn’t close all the way. The highway traffic sounded like it was in the room. There were several places in the room where repairs were incomplete (i hope). For example, it was clear that there had been some drywall work done, but the wall had only been primed, not painted. So, nice on the outside, crumbling on the inside.
it wasn't the cleanest and one of the ladies at check was rude and unwilling to try and get me and my guest in rooms close together. In my room therewas no refridgerator where it should have been, and the pullout mirror did not work. In the other room there was a missing cushion on the bench and also the pull out mirror in bathroom did not work.
This hotel does NOT look as nice as the photos! Dirty pool & looks very old. Mirror was dirty & shower still had hair in it. Hard bed. Old carpets. Old showers the door barely slid opened to shower. Asked for a refund as soon as I got there and they said no. This is not a real Hilton hotel. Staff moved me 3 times & none of the rooms were nice. Very old rooms are not cleaned properly
The check in was super easy and the lady at the desk was awesome.
Nice property. I would recommend it. Only thing is just you need to make sure you get a parking pass $10/day.
Likes- I liked the quietness of the hotel. It also had good size rooms and the bathrooms were decent. The lobby was nicely decorated and the room was clean. Dislikes- the 7th floor shower took 5-8 min to get hot every time I used it. I also didn’t like that you had to pay for parking and there was a charge for breakfast. The hallway of the 7th floor smelled like urine, but the room did not, thank goodness.
The front staff was very helpful and welcoming. Food options around the hotel are very limited.
DoubleTree by Hilton Houston Brookhollow tiene 280 opciones de hospedaje con caja de seguridad y cafetera y tetera. Las camas tienen colchones pillow-top y edredón de plumas. Hay disponible televisión de pantalla plana con canales por cable. Los baños están equipados con regadera, amenidades de baño gratuitas y secadora de cabello.
Este hotel en Houston ofrece acceso a wifi gratis. Los servicios para las personas que viajan por negocios incluyen teléfono con llamadas locales gratuitas (aplican restricciones). Las habitaciones también incluyen tabla de planchar con plancha y cortinas blackout. Se proporciona servicio de limpieza todos los días.
Para comer, este hotel dispone de un restaurante, una cafetería y snack bar o deli. Hay un bar o lounge dentro de las instalaciones de la propiedad, donde los huéspedes pueden relajarse con una bebida. Los huéspedes de este hotel tienen acceso a 8 salas de juntas y espacios de coworking.
El espacio para eventos mide 2323 metros cuadrados e incluye centro de conferencias. Este hotel en Houston también dispone de sala de fitness, terraza y máquina expendedora. La propiedad ofrece estacionamiento limitado en las instalaciones por orden de llegada (con cargo), y estación de carga para vehículos eléctricos. Esta propiedad se remodeló por completo en octubre de 2019.
En DoubleTree by Hilton Houston Brookhollow está prohibido fumar.
Este hotel de la zona de US 290 queda a menos de 20 kilómetros (12 mi) de Sam Houston Race Park, Centro comercial CITYCENTRE y Acuario Downtown. Teatro Revention Music Center y Estadio Minute Maid Park también se encuentran a 25 km (16 mi).
Este hotel para no fumadores cuenta con un restaurante, una sala de fitness y un bar o lounge. Además, la propiedad dispone de un snack bar o deli, un centro de conferencias y una cafetería.
Se incluye un servicio de limpieza con previa solicitud.
the hotel is very nice and the staff friendly but the bad thing about it is that there is no fridge or microware in the room and a fridge is essential
Buena atencion
Muy bien cuidado el hotel
John, gracias por su comentarios y elegir nuestro Grand Tuscany Hotel como su lugar para quedarse durante su visita a Houston. Apreciamos y valoramos su patrocinio.
Very nice
Thank you for the awesome review Brandon!! We are pleased you enjoyed your time with us. We look forward to welcoming you back in the near future.
They preview a pool yet the pool is dirty and out of order, the room smelled of smoke
Thank you for the feedback. We apologize for the inconvenience, and we will look into the matter of the room.
I did like the room size. We thought the pool would be accessible but was closed and not filled. Restaurants arent convenient to walk to if your not driving. This property really does sit directly next to the highway, so expect roadway noise all day and night if your room located on that side of the hotel. Overall its just OK, not the best Doubletree I've experienced. Plus they didnt give us our warm cookies at all!
Thank you Clea T for your honest feedback. We do apologize for failing to exceed your expectations. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. We do hope to have the opportunity to welcome you back in the near future.
Thank you Alicia for the review. We do regret our property failed to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.
The view
Thank you, Ms. Dominque! Your review is very appreciated. Come back and see us again soon.
Very nice hotel
Thank you Jasmine for the awesome review!! We hope to welcome you back in the near future for another awesome stay!!!
Thanks Marissa for the awesome review!! We hope to welcome you back in the near future.
Hector, Gracias por sus amables palabras y la alta calificación de nuestro hotel. Sabemos que puede elegir dónde alojarse y apreciamos y valoramos su patrocinio.