Host communication was excellent. Beds were delightful! The lower cleanliness rating is based on the fact that our feet were DIRTY aftr going barefoot in the house (they were vacuumed just obviously not mopped well), the outdoor furniture and deck needed power washing, and that windows were left open (just barely cracked) a previous occupant. It made a difference because it was COLD that night and the room was very chilly. It took us a couple days to figure that out. The host said he would mention it to the cleaning people to double check for that. We ended up scrubbing off the outdoor dining furniture so we could take advantage of the nicer weather. Note: the kitchen could use a new dishwasher. It is held together with some tape. It would have been nice to know in advance that the dishwasher power is activated by a switch on the wall! Fortunately, my husband figured it out, but simple instructions could have been provided. I would definitely stay here again, but improvements could be made.