2/10 Terrible
RK, London, UK
May 27, 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
After a long, tiring flight, the last thing you need is check in problems. The staff hardly speak English and they do not appear to have a proper reservation system. When I arrived, they did not have any record or knowledge of my booking and that I had prepaid Expedia. After long discussion in sign language and pointing to my Expedia Itinerary, they said OK they will check it out on the internet and took my itinerary from me. They did not even check my passport.
I stayed just the one night and left the following morning - forfeiting what I prepaid for seven days. They were not convinced I had paid up, but I was not going to have another protracted "discussion" and just left and booked into a better hotel down the road - so lost out quite a lot of money.
There was no lift, so after a night out it would n't have been fun if you had to walk up to the top floors. The room and bathroom was filthy - see photos. The TV was barely hanging on to the wall. I presumed the water bottles in the fridge were free, so drank one - but had to pay for it when I left!