Hilliard Luxury Hotels

"The only issue I can complain about is checking out. I had to check out at 5:30 am and there was no one to be found to help me. A worker came in while I was waiting for someone to come to the desk and she started yelling hello and finally someone came out of the back room who looked like he was sleeping. He was unable to give me a receipt or check me out electronically because he said computer was down. Check in went perfectly and my room was nice and was clean."

"Did not honor cancellation"

"I was canceled about an hour before check-in time. When I was able to reach a hotel "ambassador" after 3 attempts, I was told 1st Class Guests take precedence over me. THIS IS UNNACCEPTABLE. If I had canceled this late, I would still have been charged. RESERVATIONS MEAN NOTHING TO THIS HOTEL."