2/10 Terrible
Abigail
Dec 8, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!!
Me and my partner stayed here for one night for our anniversary. We got an upgrade to a suite. When we got into the room it was freezing cold and that was with the radiator on. Asked for a different room and they gave us another suite. It was a bit warmer but there was numerous issues, badly stained carpets, stains on the sofa, badly scratched and marked furniture and the bathroom was awful, bath and shower covered in mould and corroded bath tub. The smell was awful. Bathroom window also didn't shut which made the bathroom freezing cold. The toilet also didnt flush. As we entered the corridor to go to our room we were hit by a strong damp smell and corridor walls were badly damaged, carpets looked like they needed a good hoover. I suffer from asthma and as soon as I entered the corridor and the room i started feeling very wheezy with the mould spores and dampness. We had originally booked the garden rooms for dinner and was told dinner was in the bar. They state on their website that itm's freshly made food, it definitely isn't. The guy serving got our order wrong the first time even though we were the only people in the bar. I got lamb shank (for £23) it was inedible. Looked like the lamb had been heated up in a microwave and was like Jelly. My partners wasn't any better, he got fish and chips and there was a tiny amount of flakey fish the rest was greasy batter. I have emailed a formal complaint to the hotel
Abigail
Stayed 1 night in Dec 2025
