This trip was booked as family vacation for my husband, 2 toddlers and grandparents. Room mix up: The option was to book 2 rooms. Online we were only able to book 2 of the same rooms, meaning 2 queens or 1 king. We did specify that we would like connecting rooms. At check in, it took well over an hour to get to one room, as only one was ready. It was about an hour after that, the second room was ready. These were not connecting rooms which completely defeated the purpose of having the grandparents there to help. The front desk was notified, and we were told they would look into it and email us if a change could be made. During our whole stay, no such email or change was made. We made the best of it, but it certainly was not convenient. Room cleanliness: The room did appear newly renovated, however how nice something is doesn’t matter if the floors aren’t mopped/swept and the bathroom smells like rotten cheese. Multiple hazards: Upon walking down to the pool, each one of my family members told each other to be careful on the pool deck. It was slippery with or without shoes and with or without water splashed on it. Our 3rd day there, my father fell on the stairs and gashed his leg open requiring a medical trip with X-rays, sutures, IV antibiotics and pain medicine. Whilst the care and speed of the hotel to get my dad medical care was superb. This all should be avoided by roping off areas that are unsafe and possible etching the floors so they are not so dangerous. Paper
Property is new and manicure the beach was nice and easy access.
The property is in a beautiful setting but access to the beach is limited ( hotel sits up on a hill) and swimming is discouraged at the beach. Ziepher suite is spacious with good views. Service was below average but relatively friendly. Checkin took 40 minutes and although we reserved airport transfer and paid in advance, they “forgot “ to pick us up. Housekeeping arrives VERY early in the morning. At the Grill restaurant the server also “forgot” to bring drinks until after the meal. Not the vacation I expected.
The grounds were beautiful and well maintained
This trip was booked as family vacation for my husband, 2 toddlers and grandparents. Room mix up: The option was to book 2 rooms. Online we were only able to book 2 of the same rooms, meaning 2 queens or 1 king. We did specify that we would like connecting rooms. At check in, it took well over an hour to get to one room, as only one was ready. It was about an hour after that, the second room was ready. These were not connecting rooms which completely defeated the purpose of having the grandparents there to help. The front desk was notified, and we were told they would look into it and email us if a change could be made. During our whole stay, no such email or change was made. We made the best of it, but it certainly was not convenient. Room cleanliness: The room did appear newly renovated, however how nice something is doesn’t matter if the floors aren’t mopped/swept and the bathroom smells like rotten cheese. Multiple hazards: Upon walking down to the pool, each one of my family members told each other to be careful on the pool deck. It was slippery with or without shoes and with or without water splashed on it. Our 3rd day there, my father fell on the stairs and gashed his leg open requiring a medical trip with X-rays, sutures, IV antibiotics and pain medicine. Whilst the care and speed of the hotel to get my dad medical care was superb. This all should be avoided by roping off areas that are unsafe and possible etching the floors so they are not so dangerous. Paper
Property is new and manicure the beach was nice and easy access.
The property is in a beautiful setting but access to the beach is limited ( hotel sits up on a hill) and swimming is discouraged at the beach. Ziepher suite is spacious with good views. Service was below average but relatively friendly. Checkin took 40 minutes and although we reserved airport transfer and paid in advance, they “forgot “ to pick us up. Housekeeping arrives VERY early in the morning. At the Grill restaurant the server also “forgot” to bring drinks until after the meal. Not the vacation I expected.
The grounds were beautiful and well maintained
