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Zostay Hostel Backpackers

2.0 star property

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Property amenity
Lobby sitting area
Courtyard
Private Room 1 Double Bed, Shared Bathroom | Minibar

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
No. 7, Hang Muoi Street, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Bed in 18-bed mixed dormitory room

Free WiFi

Bed in 18-bed mixed dormitory room

  • 646 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Bed in 6-bed female dormitory room

Free WiFi

Bed in 6-bed female dormitory room

  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Private Room 2 Double Beds, Shared Bathroom

Free WiFi

Private Room 2 Double Beds, Shared Bathroom

  • 431 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Private Room 1 Double Bed, Shared Bathroom

Free WiFi

Private Room 1 Double Bed, Shared Bathroom

  • 193 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room with 2 double beds

Free WiFi

Quadruple Room with 2 double beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Private Room 1 Double Bed

Free WiFi

Private Room 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Bed in Mixed Dormitory Room

Free WiFi

Single Bed in Mixed Dormitory Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Shared Dormitory

Free WiFi

Shared Dormitory

  • 193 sq ft
  • Sleeps 4
  • 2 Twin Bunk Beds

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Lobby sitting area

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About the neighborhood

Hanoi

Located in Old Quarter, Zostay Hostel Backpackers is within a 10-minute walk of popular sights such as Hoan Kiem Lake and Hanoi Old Town Night Market. This 34-room hostel welcomes guests with 24-hour room service and conveniences like free in-room WiFi and free self parking.
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What's nearby

  • Ta Hien Street - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 7 min walk - 0.4 miles
  • Quan Chuong Gate - 7 min walk - 0.4 miles
  • Hanoi Old Town Night Market - 8 min walk - 0.5 miles

Getting around

  • Hanoi Long Bien Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 36 min drive

Restaurants

  • ‪Bun Cha Ta - ‬1 min walk
  • ‪Xôi Yến - ‬1 min walk
  • ‪Phở Cường Hàng Muối - ‬1 min walk
  • ‪Chou Steak - ‬1 min walk
  • ‪Đức long Donerkebap - ‬1 min walk

About this property

Zostay Hostel Backpackers

Zostay Hostel Backpackers features free WiFi in public areas, a business center, and a computer station. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 16.00 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a library, a terrace, and laundry facilities.
Guests can expect to find free WiFi and wired Internet. Other standard amenities include balconies and hair dryers. Private bathrooms are not ensuite.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Detached private bathroom
  • Hair dryer
  • Shower

Food and drink

  • 24-hour room service

More

  • Air conditioning

Policies

Check-in

Check-in time starts at noon
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 16.00 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: noon
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Zostel Hanoi Hostel
Zostay Hostel Backpackers Hanoi
Zostay Hostel Backpackers Hostel/Backpacker accommodation
Zostay Hostel Backpackers Hostel/Backpacker accommodation Hanoi

Frequently asked questions

What's there to do close to Zostay Hostel Backpackers?

This hostel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You'll also find Hanoi Opera House and West Lake within a short drive.

Is parking available on site at Zostay Hostel Backpackers?

Yes, self parking is offered for free at the hostel. Accessible parking is also available for guests.

Does Zostay Hostel Backpackers have a casino?

No, Zostay Hostel Backpackers doesn't have a casino.

Will I find an indoor pool at Zostay Hostel Backpackers?

No, there is no indoor pool at this hostel.

What do couples enjoy most about Zostay Hostel Backpackers?

Couples staying at this hostel will appreciate amenities like around-the-clock room service and free Internet access as well as a bar.

Does Zostay Hostel Backpackers have a hot tub?

No, this hostel doesn't have a spa tub.

Does Zostay Hostel Backpackers have a restaurant with a breakfast menu?

No, Zostay Hostel Backpackers doesn't have a restaurant that serves breakfast.

Will Zostay Hostel Backpackers allow pets to stay for free?

No, pets and service animals aren't allowed at Zostay Hostel Backpackers.

Does Zostay Hostel Backpackers have connecting rooms?

No, this hostel doesn't feature connecting guestrooms.

How close is the airport from Zostay Hostel Backpackers?

The closest major airport to Zostay Hostel Backpackers is Noi Bai Intl. Airport (HAN), which is 15.4 mi away (36 minutes by car).

Can I book a room with a balcony at Zostay Hostel Backpackers?

Yes, every room at Zostay Hostel Backpackers comes with a balcony with some featuring city views.

Zostay Hostel Backpackers Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 18 reviews
Rating 8 - Good. 5 out of 18 reviews
Rating 6 - Okay. 2 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 2 out of 18 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ciaran

Bearable for one night

It was basic but convenient for the old town and local bus service. Building and room rather run down. Unfortunately no breakfast could be provided as I left too early, I would have hoped for something simple like a bottle of water and piece of fruit.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Disliked: Staff & service
The room was cute, and I got a 3 person room even though I booked a 8 person room. Beds were extremely firm, and made of a hard cushion material rather than a mattress or futon. The staff member who checked me in had an attitude and wasn’t helpful. I wasn’t given a key. It was fine for one night.
Stayed 1 night in Jan 2020

4/10 Poor

Twu Yong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
They forgot to reserve my private room and gave it to someone else, but they were apologetic about it. They offered to let me stay in the dorm with a refund or drive me 3 km to their other property. The showers were kind of dirty and there was no hot water. It's in a very happening neighborhood with lots of nightlife.
Stayed 2 nights in Jul 2018

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's a great Hotel !

it's amazing place where i went. I've just stayed one night. But many impression i realized, compare to price i paid. Staff, Location, Cleanliness are so great !

8/10 Good

Michelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities

It's an ok hostel.

Booked this place (a bunk in a 14-bed dorm) to rest for the day before embarking on an overnight train to China. The staff were very friendly and helpful, even offering me a glass of water on arrival. It's a small act but I appreciate it. Each bunk in the 14-bed dorm had an electrical outlet and lamp. The bunk was a little hard though, and the neighbouring building was playing loud Techno music during the afternoon. You'll need to bring your own towel, and best to wear slippers when using the shower! Depending on your luck, you might encounter hostel mates who leave a lot of dirt, sand and hair in the toilet! This hostel is located amidst busy streets with lots of traffic (but then again, that's Vietnam for you) with a few eateries nearby (even stumbled on a Harry Potter themed cafe, which was quirky). It's one of the nearer stays to the train station across the bridge which goes to China.

10/10 Excellent

Hoang, HCM City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place !

Greate location at Old quarter i will come back here by next time

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hostel

This is a really good hostel, good beds with comfortable bedding, very friendly and helpful staff, a perfect location for backpackers in the old quarter, a very nice little rooftop terrace and also good coffee at the small bar downstairs. Looking forward to coming back!

8/10 Good

elida

Disliked: Staff & service

Bueno si vas a estar todo el día de paseo.

La ubicación fue buena para los pocos días que estuvimos y lo que queríamos ver. La habitación compartida estaba bien , al igual que el colchón . Difícil de encontrar , ya que está en un 2 piso y abajo no está indicado. Es un edificio habitacional que en los 2 primeros pisos tiene comercios. . El recibimiento fue muy amable. Y nos ayudo con algunas preguntas de cómo llegar a lugares .
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
スタッフは日によるけど、いい場合が殆どです。 スタッフは若くて元気で、質問すれば答えてくれます。特に気に入った点は、アヌビスのような犬がいて、かわいかったです。
Stayed 2 nights in Mar 2019

6/10 Okay

Cyril

Liked: Staff & service

Personnel agréable

Hôtel en travaux quand nous sommes venus (travaux commençant à 5h). Très bien situé, personnel très agréable 😁
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel

A nice trip to Hanoi. Very comfortable hotel and nice reception. They help me alot. The location is also perfect

2/10 Terrible

Turista de Arge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experiencie ever

We booked for two night and also for the transfer from the airport. They picked us up and took us to another hotel far away in a not nice area without saying anything before getting there. They just drop us there and it was this lady telling us that there was a problem with our room and that we were staying there just for the night and they will pick us up in the moring to go to the hostel that we originally payed for it in downtown area. We didnt really want to stay there, it was far and ugly area so she send us with a taxi to the hostel were it was this guy who didnt give a problem he just kept working on his computar without a solution and saying us that he has all the rooms full, so we figure it out that they were lieying to us and he blamed expedia for that. We just run away from that also ugly place that I wont ever recomend. We ended up in a hotel just around the corner, wich was nicer with lovely staff and also cheap. We didnt even could get a dolar back from something that we didnt used and made us have the worst experiencie.

4/10 Poor

Zoe, Taiwan

Disliked: Cleanliness, property conditions & facilities, room comfort

陰暗的住房環境

旅館只有地點好。 Expedia 提供的旅館資料不充足，此旅館有兩個地點，結果跟朋友分到不同間，兩間的距離又無法用走路的到達，被迫要換房型。 網站上說附早餐跟有吹風機，其實都沒有提供，所以Expedia應該要對此旅館重新更新資訊！ 旅館內走廊陰暗，房間內燈光也不足，住起來不舒服。

10/10 Excellent

david, HN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Khách sạn này quá ổn với chi phí rẻ

tôi ở đây 2 ngày nhưng cảm thấy rất thú vị, nhân viên luôn coi tôi như người thân, gần phố đi bộ, chợ đêm, bến xe buýt thực sự ở đây rất thoải mái

8/10 Good

Sangwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

steph, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't go in this hostel if you have choice.

During our world tour, this is the worst hotel we visited. It smells humidity and it's very dirty. We found an old and dirty knife in our nightstand... Our shower was blocked, so our private bathroom totally flooded. Finally, when we arrived at 6am they offer us to stay in the dorm waiting our room... At the check out they charged us for this stay ! If they have said us that we would have stayed in the hall... Or in town. More, it's nearby a big road, so dorms are very noisy... There are a lot of hostels around, look others before booking.

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