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Westlake Pearl Suites - By Pegasy Group

4.5 star property
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Photo gallery for Westlake Pearl Suites - By Pegasy Group

Family Suite, Balcony, Lake View | Minibar, desk, laptop workspace, soundproofing
Couples treatment rooms, body treatments, aromatherapy
Lake view
Front of property
Couples treatment rooms, body treatments, aromatherapy

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
70 Xuan Dieu, Tu Lien, Tay Ho, 70, Hanoi, 100000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪5 min walk‬
  • Place, Tran Quoc Pagoda
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪28 min drive‬
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Minibar, desk, laptop workspace, soundproofing

Classic Double or Twin Room

  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, desk, laptop workspace, soundproofing

Superior Double Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Lake View

Junior Double Room, Lake View | Minibar, desk, laptop workspace, soundproofing

Junior Double Room, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Lake View

Executive Suite, Lake View | Minibar, desk, laptop workspace, soundproofing

Executive Suite, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Balcony, Lake View

Lake view

Family Suite, Balcony, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Hanoi

Located in Tay Ho within a 5-minute walk of West Lake, Westlake Pearl Suites - By Pegasy Group is within a few miles (5 km) of other popular sights like Hoan Kiem Lake. This 23-room, 4.5-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Syrena Shopping Center - 5 min walk - 0.3 miles
  • Trinh Cong Son Walking Street - 3 min drive - 1.4 miles
  • Tran Quoc Pagoda - 4 min drive - 1.6 miles
  • Ho Tay Water Park - 5 min drive - 1.4 miles

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 27 min drive

Restaurants

  • ‪Oriberry - ‬3 min walk
  • ‪The Pizza Company - ‬1 min walk
  • ‪The Republic - ‬2 min walk
  • ‪The Eastern & Oriental - ‬3 min walk
  • ‪CF Thơm 13 Xuân Diệu - ‬3 min walk

About this property

Westlake Pearl Suites - By Pegasy Group

Guests staying at Westlake Pearl Suites - By Pegasy Group enjoy access to a full-service spa, a gym, and free WiFi in public areas. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for VND 420000 per vehicle. Front-desk staff can answer questions 24/7, and assist with access to locker space, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include coffee/tea in a common area, local meal delivery service, and a garden.
40-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms have hair dryers, slippers, and bathrobes. Minibars, phones, and desks are other standard amenities. Change of towels is available on request.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: VND 80,000 for adults and VND 40,000 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • O Doucer

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Pilates classes
  • Yoga classes

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • On a lake

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • No elevator
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

An early check-in fee will be charged

Minimum check-in age: 17

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

You will be asked to provide the property with a copy of your passport after booking

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for VND 300000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately VND 80000 for adults and VND 40000 for children
  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 300000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free self parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Westlake Pearl Suites - By Pegasy Group Hotel

Westlake Pearl Suites - By Pegasy Group Hanoi

Westlake Pearl Suites - By Pegasy Group Hotel Hanoi

Frequently asked questions

What can I see close to Westlake Pearl Suites - By Pegasy Group?

This hotel is situated in Tay Ho, just steps from West Lake and Syrena Shopping Center. You'll also find Hoan Kiem Lake and Hanoi Old Town Night Market within a short drive.

How much does it cost to stay at Westlake Pearl Suites - By Pegasy Group?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at Westlake Pearl Suites - By Pegasy Group on Jun 10, 2026 start from $41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Westlake Pearl Suites - By Pegasy Group?

Yes, uncovered self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Is there a spa at Westlake Pearl Suites - By Pegasy Group?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, detox wraps, and reflexology.

Are there luxury amenities available at Westlake Pearl Suites - By Pegasy Group?

Yes, guests can indulge in luxuries such as a chef service, couples/private dining, and Swedish massages at this hotel.

Does Westlake Pearl Suites - By Pegasy Group feature a casino?

No, Westlake Pearl Suites - By Pegasy Group doesn't have a casino.

Is there an indoor pool at Westlake Pearl Suites - By Pegasy Group?

No, there is no indoor pool at this hotel.

Is Westlake Pearl Suites - By Pegasy Group a good place to stay for couples?

At this lakeside hotel, there are many amenities for couples, including a chef service and champagne service in each guestroom, and some feature lake view.

Does Westlake Pearl Suites - By Pegasy Group have a hot tub?

No, there isn't a spa tub at this hotel.

Does Westlake Pearl Suites - By Pegasy Group have a restaurant that serves breakfast?

Yes, Westlake Pearl Suites - By Pegasy Group serves breakfast (local cuisine) for a surcharge each morning at O Doucer.

Will Westlake Pearl Suites - By Pegasy Group allow pets to stay free of charge?

No, pets aren't allowed at Westlake Pearl Suites - By Pegasy Group.

Does Westlake Pearl Suites - By Pegasy Group have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Westlake Pearl Suites - By Pegasy Group?

The closest major airport to Westlake Pearl Suites - By Pegasy Group is Noi Bai Intl. Airport (HAN), which is 13.1 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Westlake Pearl Suites - By Pegasy Group?

Yes, some guestrooms at Westlake Pearl Suites - By Pegasy Group offer a furnished balcony/patio and may feature lake views.

Westlake Pearl Suites - By Pegasy Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 40 reviews
Rating 8 - Good. 7 out of 40 reviews
Rating 6 - Okay. 5 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kelly Pui Man

Disliked: Cleanliness, amenities, property conditions & facilities
This is purely on the property - it was an awful stay. Cockroach type bugs, hair on the bed and unclean rooms. It’s nothing as advertised. The staff was nice enough to offer us a free ride to airport for our uncomfortable stay. However I would’ve rather stayed elsewhere and not had any of these issues.
Stayed 1 night in Dec 2025

2/10 Terrible

Lamson

Traveled with family
Disliked: Staff & service
Worst hotel experience ever! We had to deal with these bad people at the hotel who lied and cheated! We had to call the local police because they illegally charged us. The local police agreed with us and they agreed to We had to call our credit card company to dispute the charge. This is the only hotel we have ever had to move out early because we did not feel safe with these people. Notes: I travel internationally for work and leisure from United States to Europe, to Asia, to Africa, South America.
Stayed 5 nights in Sep 2025

10/10 Excellent

Van Huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly. The manager is very helpful when I need help.
Stayed 8 nights in Sep 2025

6/10 Okay

Ee Chieng

Business traveler
Liked: Cleanliness, staff & service, amenities
good location with plenty of amenities nearby. room is clean and staff altitude is excellent. one thing i dislike is the shower area which is a bath tub. it is quite slippery when wet. It can be a safety hazard for elderly. suggest to have breakfast at cafe nearby.
Stayed 2 nights in Sep 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in a good location
Stayed 1 night in May 2025

8/10 Good

Quang

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The staff service is very good, the room is as expected for the price. The surrounding is great for walking around the lakeshore, local food, banking, bakeries, shopping. A quieter area than Old Town & Hồ Gươm.
Stayed 1 night in May 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel with great customer service. the staff are very friendly and helpful. rooms are a good value clean and quiet
Stayed 2 nights in May 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel good location, friendly staff. they also help with tickets and have breakfast there
Stayed 1 night in May 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean hotel with excellent service

Good hotel in a nice neighborhood. good value and easy to get around. they offer help buying bus tickets and other activities. you can get picked up at the hotel
Stayed 2 nights in May 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

great stay! clean hotel. I have stayed here many times. it's in a nice neighborhood. not far from the Old Quarter but more chill
Stayed 1 night in May 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hotel

good hotel, great staff very helpful
Stayed 2 nights in May 2025

10/10 Excellent

john

Liked: Property conditions & facilities, room comfort

good location

nice customer service and nice rooms
Stayed 1 night in May 2025

8/10 Good

Jelena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

PHIL

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was not ready for us to check in at 2, saying previous guests were just leaving. We had a reservation, no. Invited us to take a smaller room right away, or give them an hour to clean the room with thee balcony. Which one do you think I took. Recommended a nearby restaurant, while we waited, but it was closed, and would reopen at 5. The tub/shower without a curtain seems inappropriate. The view was nice but the hotel could use a reconditioning. The cleaning staff was great too. Doorman smiley. I usually like to return to ạ place when I find a place that I like. Would not return. Far too many options in the area.
Stayed 4 nights in May 2025

10/10 Excellent

Thomas

The staff was extremely friendly and helpful. We stayed 3 nights and never had an issue. Definitely recommend!
Stayed 2 nights in Apr 2025

6/10 Okay

ali

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not really perfect
Stayed 6 nights in Apr 2025

10/10 Excellent

Aaron

Stayed 1 night in Apr 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi vacation

My 4 night stay at this beautiful hotel was beyond amazing. To start with… ALL the front desk folks were very accommodating and willing to help anyway possible. I was first met by the porter immediately while I was exiting my GRAB ride, then inside Max the front desk gentleman. A experience like I’ve never had before. The entire property is amazingly clean and comfortable. The hotel is in probably the best location you can ask for. Lots of coffee shops, eateries, pharmacies, grocery store all within a couple minutes walk Tay Ho lake is directly across the street. I can’t express it well enough, definitely an experience you will enjoy. Thank you to all the staff of this property. Without a doubt it will be my choice anytime I’m in Hanoi.
Stayed 3 nights in Apr 2025

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing hotel

Had a great stay here. the room looks as the picture clean, spacious with large windows. the staff is very friendly and helpful I stayed here multiple times and would stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

john

Stayed 2 nights in Mar 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good staff

Awesome hotel. I arrived early and they gave me a free upgrade and early check in. I really thought all of the staff were very friendly and helpful. Upon booking the hotel sent me an email with some useful information. Its a hotel, but they can also help arrange tours, or transportation.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. The hotel is easy to find and it has a spectacular view of the lake. Moreover, all of the hotel staff are friendly and they could speak English well. I definitely recommend Westlake Pearl Suite hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

TAKUROU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルのスタッフはとても親切で、特に女性のスタッフは深夜便フライトのタクシー待つ間、笑顔で話に付き合ってくれました。
Stayed 1 night in Nov 2025

10/10 Excellent

CHINGHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好
Stayed 2 nights in Oct 2025