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Hanoi Golden Charm Hotel

2.0 star property
Hotel with a coffee shop, a quick walk to Hoan Kiem Lake

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Photo gallery for Hanoi Golden Charm Hotel

Minibar, in-room safe, desk, blackout drapes
Food and drink
Suite, Balcony | View from room
Property entrance
Minibar, in-room safe, desk, blackout drapes

Popular amenities

  • Room service
  • Breakfast available
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
22-24 Hang Quat St, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Ho Chi Minh Mausoleum
    ‪20 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

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Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, Balcony

Minibar, in-room safe, desk, blackout drapes

Suite, Balcony

  • 376 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, blackout drapes

Family Room

  • 376 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

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Front of property

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About the neighborhood

Hanoi

Located in Old Quarter, Hanoi Golden Charm Hotel is within a 10-minute walk of popular sights such as Hoan Kiem Lake and Thang Long Water Puppet Theatre. The 19 rooms at this hotel include minibars, coffee makers, and flat-screen TVs.

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Hanoi Old Town Night Market - 5 min walk - 0.3 miles
  • Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.4 miles
  • Ho Chi Minh Mausoleum - 20 min walk - 1.1 miles

Getting around

  • Hanoi Long Bien Station - 13 min walk
  • Noi Bai Intl. Airport (HAN) - 44 min drive

Restaurants

  • ‪phở gà 26 Hà Trung - ‬1 min walk
  • ‪Phở Gà - Hàng Hòm - ‬4 min walk
  • ‪Captain Sky Bar - ‬3 min walk
  • ‪Phở bò Lý béo - ‬1 min walk
  • ‪Bún Chả Hàng Quạt - ‬1 min walk

About this property

Hanoi Golden Charm Hotel

Hotel with a coffee shop, a quick walk to Hoan Kiem Lake
At Hanoi Golden Charm Hotel, guests have access to free WiFi in public areas, meeting rooms, and a computer station. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 18 per vehicle one-way, as well as an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a terrace and laundry facilities.
Guests can expect 32-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other amenities include minibars, coffee makers, and safes.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 3 for adults and USD 2 for children
  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • 1 building
  • 6 floors
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 12:30 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 360000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 3 for adults and USD 2 for children
  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Rollaway bed fee: USD 360000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Hanoi Golden Charm Hotel
Golden Charm Hotel
Hanoi Golden Charm
Hanoi Golden Charm Hotel Hotel
Hanoi Golden Charm Hotel Hanoi
Hanoi Golden Charm Hotel Hotel Hanoi

Frequently asked questions

Is free cancellation available at Hanoi Golden Charm Hotel?

Hanoi Golden Charm Hotel offers free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What can I see within easy reach of Hanoi Golden Charm Hotel?

This hotel is situated in Old Quarter, just steps from Hanoi Old Town Night Market, and within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. You'll also find Hanoi Opera House and Ho Chi Minh Mausoleum within a short drive.

Is parking available on site at Hanoi Golden Charm Hotel?

No, this hotel doesn't offer parking.

Is there a spa available at Hanoi Golden Charm Hotel?

Spa services at the hotel include massages.

Does Hanoi Golden Charm Hotel feature a casino on the premises?

No, Hanoi Golden Charm Hotel doesn't have a casino.

Is there an indoor pool at Hanoi Golden Charm Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hanoi Golden Charm Hotel?

Amenities that appeal to couples at this hotel include a minibar, free Internet access, and slippers.

Does Hanoi Golden Charm Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hanoi Golden Charm Hotel have a restaurant with a breakfast menu?

Yes, Hanoi Golden Charm Hotel serves a cooked-to-order breakfast each morning for a surcharge from its cafe.

Does Hanoi Golden Charm Hotel allow pets to stay for free?

No, pets aren't allowed at Hanoi Golden Charm Hotel.

Does Hanoi Golden Charm Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hanoi Golden Charm Hotel?

The closest major airport to Hanoi Golden Charm Hotel is Noi Bai Intl. Airport (HAN), which is 17.8 mi away (44 minutes by car).

Can I book a room with a balcony at Hanoi Golden Charm Hotel?

Yes, some guestrooms at Hanoi Golden Charm Hotel offer a balcony and may feature city views.

Hanoi Golden Charm Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 88 reviews
Rating 8 - Good. 34 out of 88 reviews
Rating 6 - Okay. 6 out of 88 reviews
Rating 4 - Poor. 2 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura, Mckinleyville California

Liked: Cleanliness, amenities
The staff eas very warm and helpful in fact we plan to stay there again on ou way back thru Breakfast was alwsys great as well
Stayed 7 nights in Nov 2019

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding stay.

The hotel, restaurant and location were great. The staff was very helpful also. I will stay again on my next trip to Ha Noi.
Stayed 3 nights in Apr 2019

10/10 Excellent

Leong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staffs are friendly and the breakfast is good.
Stayed 3 nights in Mar 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location, value and staff.

Fantastic, the location was excellent and quiet at night. Room was great all you could need, goo bathroom , clean room for the price. Our first time in Vietnam and the staff were wonderful. All the staff from the entrance to cleaning could not have been more helpful or pleasant. Breakfast was simple but was tasty and plenty to eat. We look forward returning and staying again at this hotel.
Stayed 3 nights in Mar 2019

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Nice place in a good location. Great options for breakfast . The staff were really nice helpful and friendly
Stayed 2 nights in Feb 2019

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant service and great location

Our stay at Golden Charm Hotel was wonderful. The service was ALWAYS incredibly helpful and friendly, without ever being pushy or intrusive. They dealt with requests for laundry, taxis, an extra blanket etc with professional efficiency, and also shaded caring and helpful advice. The room and bathroom were spacious and clean, with all the facilities we could have wanted. The included breakfast was great, with local specialty pho as well as egg-based or pancake options. The location is perfect - right in the old quarter and close to the beautiful lake, many many eateries, street food and sites. Highly recommend this place and will return if we ever find ourselves in Hanoi again!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Rebecca

Definitely stay here !

Cannot fault this hotel. The cleanest hotel floor i’ve ever come across. Friendly staff who even prepared breakfast unexpectedly when we were leaving early one morning for a day teip. Very good location. Don’t risk booking somewhere else if you want a central location because this is an excellent hotel especially for the price. Clean towels everyday and gave us free water and snack in the room. Breakfast was mainly cooked to order and was therefore very fresh!
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
พนักงานน่ารัก อาหารเช้าอร่อย สถานที่ตั้งอยู่ใกล้ Night market มาก ห้องมีกลิ่นอับ ขอ 3 single bed แต่ได้ 1 double and 2 single bed นอนได้ไม่มีปัญหาแต่ทำให้ห้องดูแคบ
Stayed 1 night in Aug 2018

8/10 Good

edc, Singapore

Liked: Staff & service

Convenient place

Very convenient place to travel around the city. Good food around the hotel. Walkable to the lake side
Stayed 2 nights in Jun 2018

8/10 Good

My-Lien, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities

Well organized staff

We are glad we booked with Golden Charm for our first leg of trip. The rooms are modest, but the staff were incredibly accommodating and trustworthy. We booked our tours with the hostel staff and they took great care in scheduling and arranging everything along the way. There was not much you had to think about as they planned everything with all other sister companies per your tour locations. They checked in with updates when things may have changed. thanks very much for the hospitality.
Stayed 2 nights in Nov 2017

10/10 Excellent

Susann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best for your money

From checking to moving one of my nights to a later day since I took an overnight tour at Halong Bay, to all the help I could get for booking something, doing my laundry and just getting direction including the amazing breakfast- loved it!!!

4/10 Poor

juliana, BC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Location is ok, but not so much comfort

Location is centric, but pillows were hard and very noisy beds. staff was very kind.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again

I stayed in the dormitory room which is clean with comfortable beds. Staffs were really helpful. I booked Halong Bay and sapa tours with them and they let me have free breakfast and shower even though I've checked out. The tours are reasonably priced. There's another lady whose bus to sapa didn't come for 2 nights and I saw the hotel staffs helping her re-book and contact the travel agency. Would definitely stay here again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Luisa Tan, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

good staff, helpful

10/10 Excellent

Kwok Kin, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good staff good location

Room is clean. Location is not in noisy street. You would not be disturbed by motorbike. Staff is friendly. About the room, it will be great if they provided hanger for each dorm bed. If each bed having a private curtain would be excellant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most enjoyable stay

We used the Golden Charm Hotel as our base to visit Sapa and Halong Bay. We checked in and out of the hotel three times throughout our 8 day stay. Each time the staff went out of the way to help us with travel arrangements, transportation, etc. I could not be happy with the way we were treated by everyone.

10/10 Excellent

Edith, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very luxurious dormroom

We stayed in the dormroom and it felt so luxe. First of all it was very clean. Then second who expects to have a rainshower in a dormroom? We got free towels (2 pp), free coffee, tea and juice and when we had to leave early in the morning they packed us some take away breakfast. The only thing I can complain about is that I didn't had a electricityplug when i was laying on the top bed. Haha, so yes it was realy good! No party-hostel and they only have one 4 bed-dormroom so it might not be the best place to meet other backpackers if that is what you're looking for.

6/10 Okay

Hamish, New Zealand

Booked Golden Charm - got sister hotel - liked it

We booked Hanoi Golden Charm and got our second consecutive bait and switch. We were told (despite booking weeks in advance) that there were no rooms and were put in a taxi to another of the owner's hotels - the Hanoi Old Quarter hotel. We accepted this because the outlook looked better. Hanoi Old Quarter hotel was one of our better experiences. The room was as advertised for the Golden Charm, nothing fancy but quite nice and good value. The staff however were fantastic. We decided to book the next section of travel through them and it was well worth it. They really looked after us. They did make a mistake, and almost another, but they fixed that without fuss and at their own expense. We could not recommend the staff of Hanoi Old Quarter Hotel higher. The porter (if that's the rate title) could not have worked harder or more cheerfully. Again - we booked Golden Charm but got Old Quarter and were glad of it. As for the old quarter itself. We were initially overwhelmed by the assault on the senses but grew to love it.

10/10 Excellent

J, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel staff are very polite and helpful!

Great time at hotel. Great staff. Great location. :)

6/10 Okay

Scott, Canada

Liked: Staff & service

Its worth what you pay. Great staff.

Book where you can get the breakfast an its worth what you pay. Yes it's older and a little run down but you're paying next to nothin for it. The staff are great and you are right in old Hanoi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amelia, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big room, friendly staff.

The staff were amazing from the moment we stepped in. Location is great - few minutes walk to the lake, close to atm machines, money changers, restaurants. For the price we paid, the room was bigger than I expected. It had a window but the view is of the indoor staircase, ie. we didn't get any direct sunlight. Tour desk will help arrange excursions such as Ha Long Bay and Sapa. Breakfast is average. Wanted to stay here again after returning from Ha Long Bay but it was fully booked. Be careful with the prices for Ha Long Bay, an extra $10 for a suite gets you the same room as everyone else, so don't fall for it.