Grand Cititel Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake

VIP Access

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Where to?

Dates

August 2025

September 2025

Suite City View Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Gym
Spa
Room service

Explore the area

13B Tong Dan, Hoan Kiem District, Hanoi

Hanoi Opera House
‪3 min walk‬
Hoan Kiem Lake
‪7 min walk‬
Hanoi Old Town Night Market
‪13 min walk‬
Hanoi (HAN-Noi Bai Intl.)
‪26 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Suite City View Room

Very good

279 sq ft
City view
Sleeps 2
1 King Bed

Deluxe Double Room

Very good

237 sq ft
Sleeps 2
1 King Bed

Superior Double Room

Exceptional

215 sq ft
Sleeps 2
1 King Bed

Grand Deluxe Room

Exceptional

258 sq ft
City view
Sleeps 2
1 King Bed

Deluxe Twin Room

237 sq ft
Sleeps 2
2 Large Twin Beds

Grand Deluxe Room

City view
Sleeps 2
2 Large Twin Beds

Suite Twin Room

Exceptional

280 sq ft
City view
Sleeps 2
2 Large Twin Beds

About the neighborhood

Hanoi

Located in Old Quarter, Grand Cititel Hanoi Hotel & Spa is within a 5-minute walk of Hanoi Opera House and within 15 minutes of other popular attractions like Hoan Kiem Lake. This 98-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and a 24-hour gym.

What's nearby

Hanoi Opera House - 3 min walk - 0.2 miles
Hoan Kiem Lake - 7 min walk - 0.4 miles
Thang Long Water Puppet Theatre - 10 min walk - 0.6 miles
Hanoi Old Town Night Market - 13 min walk - 0.7 miles
St. Joseph's Cathedral of Hanoi - 15 min walk - 0.8 miles

Getting around

Hanoi Long Bien Station - 2 min drive
Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

‪VOU CF 18B Tông Đản - ‬1 min walk
‪Thai Holdings Tông Đản - ‬1 min walk
‪Thưởng Trà - ‬2 min walk
‪Cafe Muối - ‬1 min walk
‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake

Guests staying at Grand Cititel Hanoi Hotel & Spa enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for VND 500000 per vehicle one-way, as well as an area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include meeting rooms, a conference center, and a 24-hour business center.

Guests can expect 43-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Electric kettles, safes, and phones are also available. Change of towels is available on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, German, Japanese, Spanish, Vietnamese

Similar properties

Breakfast included
Spa
Free WiFi
Restaurant

$39 nightly

Aug 6 - Aug 7

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi and wired internet

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge) up to 30 km
24-hour train station pick-up and drop-off shuttle (surcharge)
Train station shuttle on request
Cruise terminal shuttle (surcharge)
Shopping center shuttle (surcharge)

Food and drink

A bar/lounge
A restaurant

Restaurants on site

The Shii Kitchen

Things to do

24-hour gym
Full-service spa

Family friendly

Dining table
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Lockers
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

24-hour business center
Conference center (538 square feet of space)
Meeting room

Full-service spa

3 treatment rooms
Aromatherapy
Couples treatment rooms
Facials
Hot stone massages
Manicures/pedicures
Spa open daily
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible train station shuttle
Elevator (39 inch wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)

Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Bidet
Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

43-inch flat-screen TV with cable channels

Food and drink

Dining table
Electric kettle
Free bottled water
Limited room service
Tea bags/instant coffee

Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Desk chair
Iron/ironing board on request
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Rollaway/extra beds are available for VND 600000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
Rollaway bed fee: VND 600000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Check-in: 2 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Grand Cititel Hotel

Grand Cititel Hanoi

Grand Cititel

Cititel Hanoi & Spa Hanoi

Grand Cititel Hanoi Hotel

Grand Cititel Hanoi Hotel Spa

Grand Cititel Hanoi Hotel & Spa Hotel

Grand Cititel Hanoi Hotel & Spa Hanoi

Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is free cancellation available at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What's there to see within easy reach of Grand Cititel Hanoi Hotel & Spa?

This hotel is situated in Old Quarter within a 10-minute walk of Hoan Kiem Lake and Hanoi Opera House. You'll also find Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi less than a mile away.

Is parking available on site at Grand Cititel Hanoi Hotel & Spa?

No, there isn't parking available at the hotel.

Is there a spa at Grand Cititel Hanoi Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Thai massages, couples treatments, and aromatherapy.

Does Grand Cititel Hanoi Hotel & Spa have a casino on the premises?

No, Grand Cititel Hanoi Hotel & Spa doesn't have a casino.

Is there an indoor pool at Grand Cititel Hanoi Hotel & Spa?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Grand Cititel Hanoi Hotel & Spa?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Grand Cititel Hanoi Hotel & Spa?

No, there isn't a spa tub at this hotel.

Does Grand Cititel Hanoi Hotel & Spa have a restaurant with a breakfast menu?

Yes, Grand Cititel Hanoi Hotel & Spa serves breakfast for a surcharge at The Shii Kitchen.

Does Grand Cititel Hanoi Hotel & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Cititel Hanoi Hotel & Spa.

Are there connecting rooms at Grand Cititel Hanoi Hotel & Spa?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Grand Cititel Hanoi Hotel & Spa?

The closest major airport to Grand Cititel Hanoi Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 16 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Grand Cititel Hanoi Hotel & Spa?

No, at Grand Cititel Hanoi Hotel & Spa, there aren't any guestrooms that list a balcony.

Grand Cititel Hanoi Hotel & Spa Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Good

LUIS

May 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Not easy to locate but safe and worth the price.

Stayed 2 nights in Apr 2025

10/10 Excellent

Pierre

Apr 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, nice room and bathroom, varied bfast and staff gets out of their ways to help.

Stayed 1 night in Apr 2025

6/10 Okay

isha

Traveled with group, Traveled with family

Apr 10, 2025

Liked: Cleanliness, staff & service

Pictures online are not reflective of current property

Stayed 2 nights in Apr 2025

8/10 Good

Hung

Traveled with family

Apr 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice staff, good service

Stayed 4 nights in Mar 2025

2/10 Terrible

Kim

Traveled with partner

Mar 28, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Became violently ill from breakfast. The “rooftop pool” is the size of a jacuzzi. The gym was also pretty bad. The hotel was down an alleyway. Just overall not what was pictured. Cannot recommend.

Stayed 2 nights in Mar 2025

10/10 Excellent

Ian Hargrave

Traveled with group

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake

Stayed 1 night in Mar 2025

10/10 Excellent

Ian Hargrave

Traveled with group

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Alex and his team at reception went out of their way to ensure that we were well looked after. Buffet breakfast and service was superb. Walking distance to the opera house, lake and old quarter. Many restaurants nearby.

Stayed 3 nights in Mar 2025

10/10 Excellent

Uy Thi

Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service and very helpful. Specifically, Tín was very good. Food was top notch. Amenities not that great. The pool was not usable. Fitness center not that good.

Stayed 3 nights in Mar 2025

8/10 Good

Quy, Worcestershire

Traveled with partner

Mar 19, 2025

Liked: Cleanliness, staff & service, amenities

I will stay again

Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Mar 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable, nice staff and very quiet. Great breakfast buffet.

Stayed 5 nights in Mar 2025

8/10 Good

Oleg, Pompano beach

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities

Stayed 2 nights in Mar 2025

10/10 Excellent

Ethel

Traveled with family

Mar 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

8/10 Good

Swathi

Traveled with group

Mar 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We like everything about this property. The only issue we had here is with the tour operator. We took three tours with their help and they definitely misled us in each of them

Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Traveled with group

Feb 27, 2025

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Although the area was good, staff was great and breakfast good too, the room was a beat up with the walls being quite dirty. At the very least the room needs a paint job.

Stayed 1 night in Feb 2025

8/10 Good

Edna

Feb 27, 2025

Liked: Cleanliness, staff & service, room comfort

I think the hotel’s biggest asset are the staff providing excellent customer service. Our biggest thank you to Alex who was very helpful during our stay. The room was clean and adequate. There was a good choice of breakfast buffet.

Stayed 3 nights in Feb 2025

10/10 Excellent

Angela

Traveled with partner

Feb 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent Stay at Grand Cititel Hanoi Hotel & Spa My partner and I had a wonderful experience at the Grand Cititel Hanoi Hotel & Spa. The hotel was exceptionally clean, and the service was top-notch from start to finish. Upon arrival, we were warmly greeted with a thank-you card and complimentary oranges. The hotel went above and beyond to accommodate us, even providing a breakfast to go for our early 6:00 AM flight. The bellhop was very helpful in carrying our luggage, and we appreciated the convenient airport shuttle service (with a small surcharge) that made our transfers smooth and easy. The location was perfect—within walking distance to several great restaurants, and just a short ride via Grab to the Hanoi Train Street. The manager was particularly attentive, staying in touch with us to ensure everything went smoothly during our stay. Overall, we had a fantastic stay and would definitely recommend this hotel. It’s a perfect mix of great service, excellent amenities, and a prime location.

Stayed 2 nights in Feb 2025

8/10 Good

LINH

Feb 10, 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Jan 2025

8/10 Good

Amber

Traveled with partner

Jan 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location for staying in the old town area!

Stayed 1 night in Oct 2024

8/10 Good

Amber

Jan 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.

Stayed 1 night in Oct 2024

10/10 Excellent

Daryl

Traveled with partner

Jan 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very quiet area, on weekdays there are lots of roadside stalls selling food. about 5-10 mins walk away from the lake

Stayed 3 nights in Jan 2025

10/10 Excellent

Jess

Jan 10, 2025

Stayed 3 nights in Jan 2025

10/10 Excellent

Jack

Traveled with partner

Jan 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.

Stayed 3 nights in Jan 2025

6/10 Okay

Talia

Traveled with group, Traveled with family

Jan 5, 2025

Liked: Cleanliness, property conditions & facilities

The hotel stay was nice and the staff at the counter were very friendly and helpful. However, our AirPods were stolen from our room. We didn’t realize they were gone until after we checked out.

Stayed 4 nights in Dec 2024

10/10 Excellent

Anh

Jan 2, 2025

Stayed 3 nights in Dec 2024

10/10 Excellent

Marianne

Dec 26, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

Grand Cititel Hanoi Hotel & Spa

Choose dates to view prices

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Reviews

Popular amenities

Explore the area

Book today, save on your next hotel stay

Room options

View all photos for Suite City View Room

Suite City View Room

View all photos for Deluxe Double Room

Deluxe Double Room

View all photos for Superior Double Room

Superior Double Room

View all photos for Grand Deluxe Room

Grand Deluxe Room

View all photos for Deluxe Twin Room

Deluxe Twin Room

View all photos for Grand Deluxe Room

Grand Deluxe Room

View all photos for Suite Twin Room

Suite Twin Room

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About the neighborhood

Hanoi

What's nearby

Getting around

Restaurants

About this property

Grand Cititel Hanoi Hotel & Spa

Languages

Similar properties

Hanoi Royal Palace Hotel 2

Hanoi Royal Palace Hotel 2

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

Exceptional

9.6/10

9.8/10

9.6/10

9.4/10

9.6/10

Reviews

8/10 Good

LUIS

LUIS