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Midtown Shangri-La, Hangzhou

5.0 star property
Luxury hotel with 2 restaurants connected to a shopping center in Hangzhou

Choose dates to view prices

Photo gallery for Midtown Shangri-La, Hangzhou

Exterior
Suite (Shangri-La) | 1 bedroom, hypo-allergenic bedding, down comforters, minibar
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Exterior
Meeting facility

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Bar
  • 24/7 front desk

Explore the area

Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪3 min walk‬
  • Broken Bridge
  • Zhejiang University Yuquan Campus
    ‪4 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

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Room options

View all photos for Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Lakeview Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier Lakeview Twin Room

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Family Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe King Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Horizon Club Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier King Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Premier Lakeview King Room

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Executive Suite King Room

  • 926 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Executive Lakeview Suite King Room

  • 926 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Horizon Premier King Room

  • 840 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Horizon Lakeview King Room

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Horizon Club King Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite (Shangri-La)

  • 2314 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Specialty)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite (Specialty)

  • 1389 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Hangzhou

Located in Gongshu within a 5-minute walk of West Lake, Midtown Shangri-La, Hangzhou is within a mile (2 km) of other popular attractions like Broken Bridge. This 414-room, 5-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. It's connected to a shopping center in central Hangzhou and also close to Hangzhou Botanical Garden and Zhejiang University Yuquan Campus.

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Hangzhou Tower Shopping Mall - 16 min walk - 0.9 miles
  • Wulin Square - 18 min walk - 1.0 mile
  • Zhejiang University Yuquan Campus - 4 min drive - 2.9 miles
  • Lingyin Temple - 9 min drive - 4.9 miles

Getting around

  • Fengqi Road Station - 6 min walk
  • Hangzhou Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive

Restaurants

  • ‪人民大会堂 - ‬5 min walk
  • ‪Sawasdee Thai Restaurant - ‬3 min walk
  • ‪Cafe Grazie - ‬2 min walk
  • ‪唛歌时尚量贩ktv武林店超市 - ‬9 min walk
  • ‪有间小厨 - ‬4 min walk

About this property

Midtown Shangri-La, Hangzhou

Luxury hotel with 2 restaurants connected to a shopping center in Hangzhou
Guests of Midtown Shangri-La, Hangzhou enjoy a full-service spa, an indoor pool, and a gym. You can take advantage of free parking, along with limo/town car service. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and safes are other standard amenities.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Central Market
  • Chengzhong Bistro Chinese
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 13 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Frequently asked questions

Is a free cancellation option available at Midtown Shangri-La, Hangzhou?

Midtown Shangri-La, Hangzhou provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Midtown Shangri-La, Hangzhou?

As of Aug 3, 2025, prices found for a 1-night stay for 2 adults at Midtown Shangri-La, Hangzhou on Aug 24, 2025 start from $118.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Midtown Shangri-La, Hangzhou?

This hotel is situated in Gongshu, just steps from Former Residence of Sha Menghai, and within a 10-minute walk of West Lake and Wulin Night Market. You'll also find Broken Bridge and Wulin Square less than a mile away.

Is parking available on site at Midtown Shangri-La, Hangzhou?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Midtown Shangri-La, Hangzhou?

Chi is the hotel's spa and services include body wraps, reflexology, and massages.

Does Midtown Shangri-La, Hangzhou feature a casino at the property?

No, Midtown Shangri-La, Hangzhou doesn't have a casino.

Is there an indoor pool at Midtown Shangri-La, Hangzhou?

Yes, this hotel has an indoor pool along with a hot tub.

Is Midtown Shangri-La, Hangzhou a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, 2 bars, and 2 restaurants.

Are there hot tubs at Midtown Shangri-La, Hangzhou?

Yes, this hotel has a spa tub.

Does Midtown Shangri-La, Hangzhou have a restaurant that serves breakfast?

Yes, Midtown Shangri-La, Hangzhou has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Midtown Shangri-La, Hangzhou allow pets to stay free of charge?

No, pets aren't allowed at Midtown Shangri-La, Hangzhou.

Are there connecting rooms at Midtown Shangri-La, Hangzhou?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Midtown Shangri-La, Hangzhou?

The closest major airport to Midtown Shangri-La, Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 18.7 mi away (37 minutes by car).

Are there rooms with balconies at Midtown Shangri-La, Hangzhou?

No, there aren't any guestrooms with balconies at Midtown Shangri-La, Hangzhou.

Does Midtown Shangri-La, Hangzhou host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Midtown Shangri-La, Hangzhou.

Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 205 reviews
Rating 8 - Good. 61 out of 205 reviews
Rating 6 - Okay. 10 out of 205 reviews
Rating 4 - Poor. 2 out of 205 reviews
Rating 2 - Terrible. 13 out of 205 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Man Choi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wasn’t bad. But our experience was terrible. It was because one day morning when we went out of our room (no. 1034) we found a group of monks was having religious ceremony in a room next to the main corridor and we quickly realized someone was dead in that room before. That was so awful and made our trip much less enjoyable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Wenxun

很喜欢
Stayed 2 nights in Apr 2025

10/10 Excellent

Wenxun

Liked: Staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2025

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central hotel

The hotel is centrally located with great access to restaurants and only a 10-15 min walk from west lake. It was clean and comfortable. Breakfast was lovely with plenty western options. It is attached to the merry shopping centre which is really handy also and a good landmark making the hotel easy to find.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hang Seng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Truc

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 8 nights in Feb 2025

8/10 Good

anil, kingstown

Business traveler
Liked: Amenities, property conditions & facilities
Their credit card machine wont work for some reason, although i just prepaid the room a few hours before. Room was good. Did not try the Breakfast as i left early for the train station.
Stayed 1 night in Jan 2025

8/10 Good

WEI LIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back !
Stayed 1 night in Dec 2024

10/10 Excellent

Francis

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too.
Stayed 1 night in Dec 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Chunfeng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No1
Stayed 2 nights in Nov 2024

10/10 Excellent

Baisong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and facility for business travel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Geaik Theng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel.

The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hanbing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
Stayed 3 nights in Oct 2024

8/10 Good

CHOONG HIOK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

4/10 Poor

Alan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Matt

Stayed 1 night in Apr 2024

8/10 Good

Varsha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Stayed 2 nights in Apr 2024

10/10 Excellent

zhongqun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Jiewei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Wiltven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service received from Jane Zhang