2/10 Terrible
Keira
Apr 15, 2025
Disliked: Staff & service
NOT SAFE FOR SOLO FEMALE TRAVELLERS!
I booked my trip to Hamburg on a tight budget, so I chose to stay in a shared room here based on cost. I checked in on Thursday afternoon (10/04/2025) and was planning to leave on Sunday morning (13/04/2025), but on Thursday night, before I even went to sleep, a man sleeping in a bed near mine (who I later found out worked at Hostel West Light) started to be extremely inappropriate with me. He repeatedly touched me without my permission, called me his girlfriend and offered to give me a massage while I slept, despite me telling him no every time he said things like this. When I told him I was tired and wanted to go to sleep, he asked if he could sleep in my bed with me.
I went to reception to see if there were any other available rooms I could be moved to since I didn't feel safe sleeping in the same room as someone who had acted this way towards me. It was at this point I was told that the man was a member of staff, and because of this the security guard at reception refused to believe me or hear my side of what had happened, telling me "he's not scary". In the end, I had to book a last minute room somewhere else because it was clear the staff working that night had no regard for my safety or comfort.
Keira
Stayed 3 nights in Apr 2025