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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Hotel with free parking, steps from Lake Hamana

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

In-room safe, iron/ironing board, free WiFi, bed sheets
Seasonal outdoor pool
Executive Room, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Flat-screen TV
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Pool
  • Breakfast available
  • Parking included
  • Laundry

Explore the area

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Lake Hamana
    ‪1 min walk‬
  • Hamanako Garden Park
    ‪4 min drive‬
  • Hamanako Palpal Theme Park
    ‪12 min drive‬

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Room options

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

Standard Room, 2 Twin Beds (Shower Booth) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds (Shower Booth)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Accessible

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Accessible

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Twin Beds

  • Sleeps 8
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

7.0 out of 10
Good
(6 reviews)
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 3 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, 3 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 4 Twin Futons

About the neighborhood

Hamamatsu

Located in Nishi Ward, Grand Mercure Lake Hamana Resort & Spa is adjacent to Lake Hamana with other popular attractions like Hamanako Garden Park within a within a few miles (5 km). This 369-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Lake Hamana - 1 min walk - 0.0 miles
  • Hamanako Garden Park - 4 min drive - 1.5 miles
  • Hamamatsu Flower Park - 11 min drive - 5.0 miles
  • Hamanako Palpal Theme Park - 12 min drive - 5.4 miles
  • Hamamatsu Museum of Musical Instruments - 17 min drive - 7.9 miles

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪旬彩一徳 - ‬8 min drive
  • ‪魚勝 - ‬16 min walk
  • ‪DRINK&FOOD LEADER リーダー 弁天島店 - ‬5 min drive
  • ‪弁天島山本亭 - ‬4 min drive
  • ‪麺屋田力 - ‬4 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Hotel with free parking, steps from Lake Hamana
Grand Mercure Lake Hamana Resort & Spa features a children's pool, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with a free train station shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Other amenities at this hot springs hotel include a seasonal outdoor pool, an arcade/game room, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. Refrigerators, safes, and phones are other standard amenities.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 to 3,800 for adults and JPY 2,000 to 2,000 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

This property is closed from February 9 2026 to February 9 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

What's there to do close to Grand Mercure Lake Hamana Resort & Spa?

This hotel is situated in Nishi Ward, just steps from Lake Hamana. You'll also find Hamanako Garden Park and Arai Beach within a short drive.

Is there parking available at Grand Mercure Lake Hamana Resort & Spa?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Grand Mercure Lake Hamana Resort & Spa?

Spa services at the hotel include massages.

Does Grand Mercure Lake Hamana Resort & Spa have a casino on the premises?

No, Grand Mercure Lake Hamana Resort & Spa doesn't have a casino.

Will I find an indoor pool at Grand Mercure Lake Hamana Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from July until August.

Is Grand Mercure Lake Hamana Resort & Spa a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and hot springs.

Are there hot tubs at Grand Mercure Lake Hamana Resort & Spa?

No, but guests can enjoy on-site hot springs at this hotel.

Does Grand Mercure Lake Hamana Resort & Spa have a restaurant with a breakfast menu?

Yes, Grand Mercure Lake Hamana Resort & Spa serves buffet breakfast each morning for a surcharge from its restaurant.

Will Grand Mercure Lake Hamana Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Grand Mercure Lake Hamana Resort & Spa though service animals are welcome.

Does Grand Mercure Lake Hamana Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Grand Mercure Lake Hamana Resort & Spa?

No, there aren't any guestrooms with balconies at Grand Mercure Lake Hamana Resort & Spa.

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 175 out of 525 reviews
Rating 8 - Good. 233 out of 525 reviews
Rating 6 - Okay. 77 out of 525 reviews
Rating 4 - Poor. 27 out of 525 reviews
Rating 2 - Terrible. 13 out of 525 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024

6/10 Okay

YUKI

Stayed 1 night in Sep 2024

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024

4/10 Poor

Todd

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ma Ellaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

NICOLE FREY GIDEON B.

Stayed 2 nights in May 2024

10/10 Excellent

Yue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families land big room
Stayed 2 nights in Nov 2023

10/10 Excellent

James L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Setsuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Stayed 1 night in Jul 2023

6/10 Okay

Brock

Traveled with family and small children, Traveled with family
Liked: Cleanliness
We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Stayed 1 night in Mar 2023

8/10 Good

Hak Kwong, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located by the lake offering splendid view. Dining option however is limited.
Stayed 1 night in Dec 2022

8/10 Good

Ivy Marie

Stayed 1 night in Mar 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed the breakfast buffet

For a family of four the room was a bit small but it was nice having real beds! The breakfast buffet is an excellent variety with options that will fit a Western palate. Beautiful view of the harbor from the dining room.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good stay by the lake

The hotel is fairly large for the area, and I expected it to have a "bubble-economy," 90s-style, but to my surprise, the interior was very clean and nice. The hot spring was spacious and pleasant. The male massage staff was a bit cranky and my gf was disappointed at not being able to reserve any slot, however. Although we understand that ventilation is important given the current situation, the sound of outside air flowing into the room through the tiny gaps around the window was a bit annnoying. Overall, we very much enjoyed the stay.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stopover in destination hotel

Fantastic stay. This was a one nighter and well worth it. Great accommodations, service and facilities. Onsen was very nice, I particularly liked the outside bath. Restaurants were very nice, we had wine in the French one and dinner in the Japanese. Freinds met us in lobby and we enjoyed a very nice rea. Breakfast buffet was plentiful. Great stop, worth the price.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Old hotel with outdated facility, but the view is good.
Stayed 1 night in Dec 2017