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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

Property class: 4

Choose dates to view prices

Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

A residential area with modern houses, a well-maintained lawn, and a clear sky.
A spa area with a hot tub, tiled walls, and a control panel.
A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.
A modern dining area with a wooden table, wicker chairs, and a large window offering a view of the outdoors.
A modern living room with a sofa, a coffee table, and bean bags.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ā€Ŗ1 min walkā€¬
  • Place, Sengokuhara Susuki Prairie
    ā€Ŗ1 min walkā€¬
  • Place, Daihakone Country Club
    ā€Ŗ6 min walkā€¬

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

A modern living room with a sofa, a coffee table, and bean bags.

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for Family Room / 4 people capacity, Non Smoking

A modern living room with a flat-screen TV, a sofa, a table, a baby play area, and a window.

Family Room / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

A modern hotel room with a telescope, a dining area with wicker chairs, a large bed, and a view of the outdoors.

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 743 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

A modern hotel room with a large sliding glass door leading to an outdoor dining area, a wooden table with a tray, a sofa, and a bed.

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Stayable Showroom / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed
  • Free WiFi

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed
  • Free WiFi

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[B] 4 Double beds+2 Futons / 119 sqm / Natural Hot Spring, Sauna, Cold Plunge Pool (up to 8 guests) | WiFi (free), bed sheets

Rakuten STAY VILLA Hakone Gora

Gora
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
10.0 out of 10, Exceptional, 6 reviews
$251 nightly
The price is $276
Sep 10 - Sep 11
All taxes and fees included in total
Rakuten STAY VILLA Hakone Gora

About the neighborhood

Hakone

Located in Sengokuhara, Rakuten STAY Hakone Susuki Grass Fields is next to Sengokuhara Onsen and Sengokuhara Susuki Prairie. The 20 rooms at this 4-star aparthotel include kitchens, refrigerators, and microwaves.
View more Aparthotels in HakoneOpens in a new window

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 miles
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Sengokuhara Susuki Prairie - 1 min walk - 0.1 miles
  • Daihakone Country Club - 6 min walk - 0.4 miles
  • Lalique Museum Hakone - 3 min drive - 1.1 miles

Getting around

  • Hakone Miyanoshita Station - 12 min drive
  • Kowakidani Station - 12 min drive
  • Haneda Airport (HND) - 120 min drive

Restaurants

  • ā€Ŗ恘恭悓恘悇蕎éŗ¦ ē®±ę ¹ä¹åä¹ - ā€¬3 min drive
  • ā€Ŗ蔵äø€ - ā€¬3 min drive
  • ā€ŖCAFE TUNE - ā€¬4 min drive
  • ā€ŖCafe Dining LƜDERA - ā€¬2 min drive
  • ā€Ŗć‚°ćƒ©ćƒ³ćƒŖćƒ“ć‚£ć‚Øćƒ¼ćƒ«ē®±ę ¹ - ā€¬3 min walk

About this property

Rakuten STAY Hakone Susuki Grass Fields

At Rakuten STAY Hakone Susuki Grass Fields, guests have access to a vending machine. A stay here includes free parking.
Each apartment is individually furnished and features a kitchen and space to spread out with a separate bedroom. Guests can expect to find free WiFi. The bathroom offers a spring water bath, hair dryers, and free toiletries. Other standard amenities include a coffee maker, a rice cooker, and free bottled water.

Similar properties

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RakutenSTAY FUJIMITERRACE HakoneAshinoko
Motohakone
  • Kitchen
  • Washer
  • Dryer
  • Parking included
9.6 out of 10, Exceptional, 416 reviews
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Bedrooms

  • 1 bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Service animals exempt from fees

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PMā€”-10:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Frequently asked questions

What's there to see close to Rakuten STAY Hakone Susuki Grass Fields?

This aparthotel is situated in Sengokuhara, just steps from Sengokuhara Onsen and Sengokuhara Susuki Prairie, and within a short walk of Daihakone Country Club. You'll also find Lake Ashi and Hakone Kowakien Yunessun within a short drive.

How much does it cost to stay at Rakuten STAY Hakone Susuki Grass Fields?

As of Sep 9, 2026, prices found for a 1-night stay for 2 adults at Rakuten STAY Hakone Susuki Grass Fields on Sep 11, 2026 start from $234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Rakuten STAY Hakone Susuki Grass Fields?

Yes, uncovered self parking is offered for free at the aparthotel. Though parking is limited parking, an electric car charging station and wheelchair-accessible parking are also available.

Does Rakuten STAY Hakone Susuki Grass Fields include a casino?

No, Rakuten STAY Hakone Susuki Grass Fields doesn't have a casino.

Will I find an indoor pool at Rakuten STAY Hakone Susuki Grass Fields?

No, there is no indoor pool at this aparthotel.

What amenities will couples enjoy at Rakuten STAY Hakone Susuki Grass Fields?

Amenities that appeal to couples at this aparthotel include a spring water bathtub, a kitchen, and a heated floor.

Are there hot tubs at Rakuten STAY Hakone Susuki Grass Fields?

No, but all apartments at this aparthotel have spring water bathtubs.

Does Rakuten STAY Hakone Susuki Grass Fields have a restaurant that serves breakfast?

No, Rakuten STAY Hakone Susuki Grass Fields doesn't have a restaurant that serves breakfast.

Will Rakuten STAY Hakone Susuki Grass Fields allow pets to stay for free?

No, pets aren't allowed at Rakuten STAY Hakone Susuki Grass Fields though service animals are welcome.

Are there connecting rooms at Rakuten STAY Hakone Susuki Grass Fields?

No, this aparthotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Rakuten STAY Hakone Susuki Grass Fields?

Yes, every apartment at Rakuten STAY Hakone Susuki Grass Fields comes with a deck/patio.

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 43 reviews
Rating 8 - Good. 7 out of 43 reviews
Rating 6 - Okay. 3 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, check-in, communication, listing accuracy
Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Yuan Zhi

Liked: Cleanliness, check-in, communication, listing accuracy
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Todd

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room wasā€¦ pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Shad

Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
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Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, check-in, communication, listing accuracy
非åøø之儽ēš„äø€ę¬”體驗
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
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Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Maya

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Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

ęœØꝑ

Liked: Cleanliness, amenities, property conditions & facilities
ęø…ę½”ę„ŸćŒć‚ć£ć¦éžåøø恫č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities, communication
éƒØå±‹ć®é›°å›²ę°—ćŒć„ć„
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort, communication
č¶…ę£’ę›“č¶…ē“šä¹¾ę·Ø
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

č²“ä¹‹

Liked: Cleanliness, amenities, property conditions & facilities
ē“°ć‹ć„ćØć“ć‚ć®ęø…ęŽƒć‚’ć—ć£ć‹ć‚Šč”Œć£ć¦é ‚ć‘ć‚Œć°ć€ć‚ćØćÆčØ€ć†äŗ‹ćŒćŖć„ćć‚‰ć„ę„½ć—ć‚ć‚‹ć—ć€ć‚†ć£ćć‚Šć§ćć¾ć™ć€‚
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

ATSUKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ćƒšćƒƒćƒˆåŒä¼“ć§ćć‚‹ć“ćØ怂
Stayed 1 night in Aug 2025
Verified review

8/10 Good

MISUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
ćØ恦悂åæ«é©ć«éŽć”ć›ć¾ć—ćŸć€‚ęø©ę³‰ć‚‚č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

wai

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jorge

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Apr 2026
Verified review

8/10 Good

HIROSHI

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Masaki

Stayed 1 night in Dec 2025